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waterdrop US Reviews

4.7 Rating 6,047 Reviews
93 %
of reviewers recommend waterdrop US
Company Reviews Product Reviews
44,534
 Metrics Info
4.7
Based on 6,047 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.5 out of 5
Returns & Refunds
Returns Process
Could Be Better
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Julie
Verified Buyer
“Love all your products. I am obsessed with product. I always share when im out for everyone to try”
Helpful Report
Posted 1 month ago
Rebecca
Verified Buyer
“LOVE the Pink Lemonade! And the new Berry Boost and Mango Boost are delicious! Passion Fruit, Blackberry, and Grapefruit remain my go-to flavors so it was time for a restock!”
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
“It was exactly what was advertised. I don’t like drinking plain water. Since getting my bottle I have reduced my soda intake drastically. Working on eliminating it completely. I think this may be just what I was looking for to help me achieve that goal. Can’t wait to try the other flavors I just ordered.”
Helpful Report
Posted 1 month ago
Blake
Verified Buyer
“Great taste”
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
“My new favorite! Please keep this one available!”
Helpful Report
Posted 1 month ago
Allison
Verified Buyer
“Love the flavors. The containers are but difficult to get them out of.”
Helpful Report
Posted 1 month ago
Russell
Verified Buyer
“Just right. 👍🏻👍🏻”
Helpful Report
Posted 1 month ago
Paola
Verified Buyer
“I have a positive view on the company. I like a lot of their products and they have a lot of different styles of bottles to fit everyone’s likes and needs. Their customer service is also great, everyone is extremely helpful and respectful.”
waterdrop US 5 star review on 31st October 2025
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
“For me, this 20 oz clear glass bottle is a world class product! However, I ditched the bamboo cap for the white metal one. The metal cap is twice as heavy and open/closes more efficiently (plus the waterdrop logo under the lid actually collects water drops, which is really cool!). I love that instead of being a round bottle it is square with generously rounded corners, this allows it to fit in my hand comfortably and refract light better so you can see items through the other side (the bottle acts as a magnifying glass, when filled with distilled water). Wiping finger prints off the outside is annoying, but I found a scrub brush at the kitchen sink works best (better than a microfiber cloth). The complimentary multifunctional brush makes lid cleaning a breeze. Yes, I had sticker shock paying $120 for 3 glass bottles with additional metal lids, but if I don't drop them they will get decades of use (and less microplastics will accumulate in my brain). At the end of the day, the essence of water is "cleanliness." This bottle's meticulous design with white metal cap exudes "clean" and allows me to drink my distilled water in style. They "spark joy" every time I use them. They're not for everybody, but for me they're perfect. Thank you Waterdrop for developing these world-class products!”
waterdrop US 5 star review on 29th October 2025
Helpful Report
Posted 1 month ago
Kelli
Verified Buyer
“Great taste! I use it in my unsweetened iced tea and it was great!”
Helpful Report
Posted 1 month ago
Marilyn
Verified Buyer
“Just right for my Grsndson…thanks for offering cola flavor!!!”
Helpful Report
Posted 1 month ago
Jean A
Verified Buyer
“I like my Water Drop! I use three per day; 1) a tea and 2 & 3 other flavors.”
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
“Its vey cute and festive there is many flavor choices would buy as a gift for someone makes a great secret santa gift idea”
Helpful Report
Posted 1 month ago
Debra
Verified Buyer
“I loved all the flavors, especially peach with ginger, and cucumber watermelon. Now I'm trying cola and other new flavors. I appreciate the no-sugar without an after taste. Great job!”
Helpful Report
Posted 2 months ago
Stephanie
Verified Buyer
“Love waterdrop!!!! The only way we drink our water”
Helpful Report
Posted 2 months ago
HELEN
Verified Buyer
“Taste good, very helpful in drinking more water”
Helpful Report
Posted 2 months ago
Jorge
Verified Buyer
“Very nice thank you”
Helpful Report
Posted 2 months ago
Mike
Verified Buyer
“I only ordered the Lucy carbon water filters. I am glad they came as I really like the glass water filter system from Waterdrop. The water where we live tastes awful. The Lucy pads make it taste great and it filters out plastics. It works great for me.”
Helpful Report
Posted 2 months ago
Laura
Verified Buyer
“This is the best product ever!”
Helpful Report
Posted 2 months ago
Tracy
Verified Buyer
“Amazing as always”
Helpful Report
Posted 2 months ago
waterdrop US is rated 4.7 based on 6,047 reviews
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