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waterdrop US Reviews

4.7 Rating 6,047 Reviews
93 %
of reviewers recommend waterdrop US
Company Reviews Product Reviews
44,534
 Metrics Info
4.7
Based on 6,047 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.5 out of 5
Returns & Refunds
Returns Process
Could Be Better
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Anonymous
Verified Buyer
“As a diabetic who used to do a 16 of bottle of coca cola every day, it has been tough to break the habit. Waterdrop has been a huge help in that respect. The individual drop tablets are cheaper than a bottle of regular soda, and help with hydration that the sodas don't help with. I regularly buy the cola, orange, and just tried the Mango flavor. I love them all. They are a little weaker in flavor than I'd prefer, and sometimes even double up the cola ones. I wish they'd make some with stronger flavors. That's the only reason this isn't a 5 star review. Also, I just purchased the Orange-Cola flavor. It is great. Again, it could be stronger, but I hope this is made into a permanent flavor in their store. If anyone from Waterdrop is reading this, you might also want to consider Chocolate-Cola, Cherry-Cola, and Vanila Cream soda flavors...and maybe something Dr. Pepper-ish in taste. I'd buy all of those.”
Helpful Report
Posted 2 weeks ago
Justin
Verified Buyer
“I enjoy the product and appreciate the minimal waste discarded compared to prefilled cans and bottles. However, for robust taste and flavor, I have to use two rather than one, and I find them relatively expensive even using only one tablet per serving and even when discounted. A can of soda on sale is between 25 and 35 cents a can.”
Helpful Report
Posted 2 weeks ago
Anonymous
Verified Buyer
“My free gift was something else”
Helpful Report
Posted 3 weeks ago
"Deanna"
Verified Buyer
“Decent option for an added flavor boost to my water. I drink a lot of water regularly and I like the addition of vitamins and electrolytes. The new mango boost flavor helps get me through the day at work.”
Helpful Report
Posted 1 month ago
Shayla
Verified Buyer
“Have had much better shipping and service compared to a year ago”
Helpful Report
Posted 1 month ago
Barb
Verified Buyer
“Since it's a Christmas advent calendar I haven't really opened anything except the shipping box. I ordered two, one for my Mom and one for me. She is 82 and doesn't drink enough water, so I thought this would be fun for her especially around the holiday. Plus, she is German so im hoping this will make her feel at home a bit ?? I dont know? 😊”
Helpful Report
Posted 1 month ago
Ronald
Verified Buyer
“The company is wonderful and fixed the issue quickly and professionally.”
Helpful Report
Posted 2 months ago
Ruth A
Verified Buyer
“Love the convenience of the cubes. We sometimes need to use more for more flavor. Generally the flavors are good, but occasionally there is a bad one. Wish we could order a sample pack of all flavors so we would knoe the ones we really want to have.”
Helpful Report
Posted 3 months ago
Susan
Verified Buyer
“I was very happy with my entire order, but my new Ultralight water bottle sweats and does not keep the contents as cold as the older version I got last year. Otherwise, everything else in this order is wonderful.”
Helpful Report
Posted 3 months ago
Brianna
Verified Buyer
“I am enjoying a little bit of flavor in my water first thing in the morning and at lunch time. My favorite flavors so far are Coconut Pineapple aka KoKo Pina, Peach Ice Tea, Ice Tea Lemon, and Raspberry. I can’t wait to try more! I’m also loving my Thermo Steel bottle in dusty rose. It doesn’t sweat or slip through my hands.”
Helpful Report
Posted 3 months ago
Anonymous
Verified Buyer
“Love the Coconut pineapple, and the raspberry Both are a light taste that makes my water enjoyable”
Helpful Report
Posted 4 months ago
Deb
Verified Buyer
“I really enjoy Iced Tea Peach. It is my favorite flavor thus far.”
Helpful Report
Posted 4 months ago
Richard
Verified Buyer
“Haven’t tried all flavors, but the ones I did try, there is room for improvement. Particularly with cola and orange. I do wish the cubes dissolved a little faster, but it is what it is. Apple is da bomb!!!”
Helpful Report
Posted 4 months ago
Timothy
Verified Buyer
“I love the watermelon and lemon iced tea. The grapefruit is very good as well. Cubes dissolve quickly.”
Helpful Report
Posted 4 months ago
Erica
Verified Buyer
“The coconut flavor wasn't my favorite flavor. But the others are okay. I feel like I'm drinking emergen-c but without all the sugar, thank you. The multifunctional brush is good, can't wait to use it.”
Helpful Report
Posted 4 months ago
Helene
Verified Buyer
“Love the flavors but Boxes always arrive crushed.”
Helpful Report
Posted 5 months ago
Kenny
Verified Buyer
“LOVE your product. Didn't care for cucumber/wattermelon and black currants. But loved the others. Waiting for it for 2 weeks was awful. Is there a way I could get it sooner? If I could I'd be a better customer because we are drinking it everyday. And it goes fast because we make a lot of it. Even if I have to pay extra to get it in say 2-3 days it would be worth it.”
Helpful Report
Posted 5 months ago
Kate
Verified Buyer
“Love waterdrop! I especially enjoy the bottle designs and different flavors. ORANGE is peak!”
Helpful Report
Posted 5 months ago
Ingrid
Verified Buyer
“Most of the flavors are delicious. I knew that there would be flavors that I wouldn’t like which is why you pick a number of them at one time so you could try them all. I like to do it that way. Hopefully I can send the ones I don’t like back to you.”
Helpful Report
Posted 5 months ago
Anonymous
Verified Buyer
“Some flavors are better than others. They are a good option to stay hydrated if you don't like plain water.”
Helpful Report
Posted 5 months ago
waterdrop US is rated 4.7 based on 6,047 reviews
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