waterdrop US Reviews

Name: waterdrop US
Address: Waterdrop Microdrinks, LLC, 200 S Wacker Drive, Suite 3100, Chicago, IL 60606, ,, Wien
Rating: 4.68

4.7 Rating 5,985 Reviews

93 %

of reviewers recommend waterdrop US

4.7

Based on 5,985 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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waterdrop US 5 star review on 12th August 2025

Justin

waterdrop US 5 star review on 27th July 2025

Ray

waterdrop US 5 star review on 24th June 2025

Anonymous

waterdrop US 5 star review on 28th May 2025

Nicole

4184

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I love the water drop flavors, especially the blackberry and peach.”

Helpful Report

Posted 10 months ago

“I lke the product a lot for it's nutritiibnal value and flavors. I noticed that some of the flavors take too long to dissolve. Wish it was just a powder you could mix right away. Enjoy the Lime and Green Coffee flavor and love the grapefruit though I didn't saee it advertised online recently when I went to order. Tried the passon fruit and didn't like it. Orange and lemon both good.Waiting to try rest of flacvors I ordered. Not sure I will reworder due to the long wait time for dissolving.”

Helpful Report

Posted 10 months ago

“The product is good. Infrequent shipping times and cubes coming completely smashed down into powder seem to be a common problem”

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Posted 10 months ago

“I absolutely love this product! However, in this last order, some of the goji berry “Love” tablets were discolored. When I peeled the packs open they were damp and had green coloration on them. I threw them away. They also smelled off and could not be removed from the individual containers.”

Helpful Report

Posted 11 months ago

“Similar to Snow, but somehow was different--not quite as tasty. Also, the cubes were not compact; some were more like powder. Still helps flavor water nicely.”

Helpful Report

Posted 11 months ago

“The Cola flavor is awesome but you lost a star because of the sucralose. Please find a better, healthier way to provide some sweetness like monk fruit. I am deliberately drinking less of this because of the sucralose.”

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Posted 11 months ago

“I love waterdrop! I was disappointed that all of the passion fruit squares were in powder form.”

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Posted 11 months ago

“The ice tea was a little sweeter than I am used to.”

Helpful Report

Posted 1 year ago

“I love the product, but the water bottle came in the wrong color, it took 3 weeks before they shipped out my order, the large set had i flavor that was not right for the set, otherwise all the micro drinks taste great!”

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Posted 1 year ago

“Good overall, disappointed when they take away good flavors and when there isn't product for everyone's needs”

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Posted 1 year ago

“Products are great, they make drinking water so enjoyable. This time around however, shipping was a nightmare. It took forever to receive my order. Also, I would love to see more deals on waterdrops to redeem with points. I have plenty of bottles, etc., and don't need all the periphery stuff.”

Helpful Report

Posted 1 year ago

“The reason I ordered this multi flavor pack was to find out what I like before ordering in larger quantities. I like all but one flavor (watermelon/cucumber). I wish I could order these flavors individually as I only want to order the flavors I like. I did place a new order...but none of these flavors from this package were available for sale...out of stock? Or we just can't order individually? For this very reason I'm only giving 4 stars...if those flavors from the multi pack were available I would have been thrilled and given you 5+ stars.”

Helpful Report

Posted 1 year ago

“I enjoyed all of Waterdrop except "Focus" Lime Green Coffee. I am allergic to coffee beans, so I tried one to see if I could tolerate it. I could not tolerate it, but it tasted ok, and I did not have a problem immediately. It took a few minutes. So, I will avoid this one.”

Helpful Report

Posted 1 year ago

“The taste was very mellow but nice. It was really making me drink more water and I was feeling more refreshed throughout the day. I love the concept behind waterdrop and I am definitely going to be a returning customer!”

Helpful Report

Posted 1 year ago

“I love the idea of waterdrop, and waterdrop is certainly the best product that I know of its kind. I hesitate to give it a fifth star, though, because some flavors are sweetened with sucralose instead of stevia.”

Helpful Report

Posted 1 year ago

“Awesome company great product & sweet rewards”

Helpful Report

Posted 1 year ago

“Great favorites but don’t get me free items”

Helpful Report

Posted 1 year ago

“great product, great customer service but slow delivery times and need more staffing/help”

Helpful Report

Posted 1 year ago

“I love just about everything I’ve ever ordered from Waterdrop, however one of the bamboo caps that came with a bottle does not fit the bottle and will come off if grabbed by the cap. I’ve had lots of water spills with this. The other pull up cap I bought fits but doesn’t circulate air well and so you can’t take more than a sip of water at a time. I use the pull up lid like a cap, not really what I was looking for. The bottles are beautiful and I love them, just need better lid solutions.”

Helpful Report

Posted 1 year ago

“The teas are my favorite. I ordered the 4 pack to try out the raspberry (I love the other 3 flavors). I don’t really care for the raspberry. I can’t put my finger on it-it is just not as good as other 3.”

Helpful Report

Posted 1 year ago

waterdrop US is rated 4.7 based on 5,985 reviews