waterdrop US Reviews

Name: waterdrop US
Address: Waterdrop Microdrinks, LLC, 200 S Wacker Drive, Suite 3100, Chicago, IL 60606, ,, Wien
Rating: 4.68

4.7 Rating 5,869 Reviews

93 %

of reviewers recommend waterdrop US

4.7

Based on 5,869 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how waterdrop US made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

waterdrop US 5 star review on 28th May 2025

Nicole

waterdrop US 5 star review on 27th May 2025

Lydia

waterdrop US 5 star review on 25th April 2025

Valerie

4178

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love just about everything I’ve ever ordered from Waterdrop, however one of the bamboo caps that came with a bottle does not fit the bottle and will come off if grabbed by the cap. I’ve had lots of water spills with this. The other pull up cap I bought fits but doesn’t circulate air well and so you can’t take more than a sip of water at a time. I use the pull up lid like a cap, not really what I was looking for. The bottles are beautiful and I love them, just need better lid solutions.”

Helpful Report

Posted 10 months ago

“The teas are my favorite. I ordered the 4 pack to try out the raspberry (I love the other 3 flavors). I don’t really care for the raspberry. I can’t put my finger on it-it is just not as good as other 3.”

Helpful Report

Posted 10 months ago

“Some of the flavors taste really good! It's definitely helping me drink more water which was my goal. Thank you Waterdrop! I also love my new water bottle! Pretty and good quality!”

Helpful Report

Posted 10 months ago

“I enjoyed all the flavors and I can even get good flavored water even up to 35 ounces with one fire but I really miss the SKY flavor: that was my absolute fave. Please bring it back.”

Helpful Report

Posted 10 months ago

“I'm usually happy with my purchases. I have a few favorites and love your company. That said, I was disappointed over the citrus flavors I tried for the first time. The Lemon, Grapefruit and lemon lime were all sweet! Too sweet! For tart fruits, I was expecting them not to be that sweet. I usually put all my water drop cubes in 12oz water. I tried putting them in 16oz but it was way too sweet still. I had to break them in pieces to consume them. The Orange flavor was great! But I don't think I'll purchase the other 3 flavors again. Some things should stay the way they were created. Thank you for all you do! I know you work hard.🙌”

Helpful Report

Posted 10 months ago

“Love there are bundles and pick your own options”

Helpful Report

Posted 10 months ago

“I ordered LemonLime and did not receive that flavor. I got lime- green coffee.”

Helpful Report

Posted 11 months ago

“I did enjoy most of the flavors, but the blueberry tea was a bit different.”

Helpful Report

Posted 11 months ago

“I appreciate that water drop does not add extra sugar to sweeten. However I don’t like the use of artificial sweeteners and would prefer an option that uses natural sweeteners ie honey, monk fruit, dates…etc. I would like to see a more eco-friendly packaging as well.”

Helpful Report

Posted 11 months ago

“Overall great products. Just read all ingredients.”

Helpful Report

Posted 11 months ago

“Product good but chooses poor anti vax spokespeople”

Helpful Report

Posted 11 months ago

“The flavors were tasty, but I have to say there is a little aftertaste. Which I wasn't expecting. I was a little disappointed there was an aftertaste.”

Helpful Report

Posted 1 year ago

“I love the company! They were quick to send me a new spout lid when I was having issues with mine coming unskrewed when I carried it by the handle. I would LOVE a bottle/model that has a handle on the bottle itself vs on the lid! :)”

Helpful Report

Posted 1 year ago

“I really wish you hadn't changed the flavor of Focus, now I can taste the coffee, and for me it is off putting.”

Helpful Report

Posted 1 year ago

“Company is great! Very engaging with their regular customers.”

Helpful Report

Posted 1 year ago

“I love the waterdrop microdrink idea but I do feel somewhat confused between the practical and conceptual side.”

Helpful Report

Posted 1 year ago

“Love the products, but wish the return process was easier.”

Helpful Report

Posted 1 year ago

“I bought these at sam’s club along with a Cirkul water bottle to try both and see how I liked them. Cirkul had a very pungent artificial flavor and artificial sweetener flavor. Water drop has a hint of herbs and tastes more natural to me. It is a very light flavoring, but my goal was to drink more water, and it has helped me do that. The only draw back in my opinion is the heavy packaging. I feel like these could be packaged more simply and the price could be reduced significantly for this one change.”

Helpful Report

Posted 1 year ago

“Zen "B+" refreshing Glow "B" like Zen pul does not dissolve 100% Snow "A" top of my preferences.”

Helpful Report

Posted 1 year ago

“Love the waterdrops especially the cola!! I drink at one or more drops each day!”

Helpful Report

Posted 1 year ago

waterdrop US is rated 4.7 based on 5,869 reviews