waterdrop US Reviews

Name: waterdrop US
Address: Waterdrop Microdrinks, LLC, 200 S Wacker Drive, Suite 3100, Chicago, IL 60606, ,, Wien
Rating: 4.68

4.7 Rating 5,867 Reviews

93 %

of reviewers recommend waterdrop US

4.7

Based on 5,867 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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waterdrop US 5 star review on 28th May 2025

Nicole

waterdrop US 5 star review on 27th May 2025

Lydia

waterdrop US 5 star review on 25th April 2025

Valerie

4178

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order hasn’t arrived after a month! Believe the tracking number is fake!”

Helpful Report

Posted 1 week ago

“It appears all the lemon lime product is all powder, not a solid cube as before. It does not infuse the water, but simply dissolves immediatley. For the price paid, I would expect product consistency.”

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Posted 1 week ago

“Never received them”

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Posted 2 weeks ago

“Straw lib harbor blue was installed and the can was upright on the table and knocked down on same surface and the lib broke/ cracked. Shocked by the plastic quality”

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Posted 3 weeks ago

“Lemon lime was pure powder. It dissolved instantly but it’s messy. Taxes collected this time as opposed to last time was absolutely crazy! Apple crisp was out in store and online”

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Posted 3 weeks ago

“Great bottles, awful accessories, and even worse customer service. Ordered pull up caps for glass bottles I purchased from waterdrop and based on the reviews was expecting at least a product that worked. Caps were useless as no water would come out since they require suction which cannot happen with a glass bottle. Waterdrop made me pay to ship all the useless caps back to them and only after 5 emails with 5 different customer service reps.”

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Posted 1 month ago

“I still haven’t received my order. It was originally placed on April 4. Today is April 25. You have had two opportunities to send me what I ordered and you have failed both times. We are a household that orders things online regularly. We have never had an issue with a company shipping their product until yours. I would really just prefer you refund what I paid you since you are clearly not capable of fulfilling an order.”

Helpful Report

Posted 1 month ago

“Slow customer service, ordered April 2, hit lost in the mail or wrong address, not sure. Either way 24-48 hours between email responses meanwhile I'm out of WaterDrop product, told them I'm out, think you would just send another order out overnight. Nope April 20th, still no new order sent out.”

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Posted 1 month ago

“I never received my free item.”

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Posted 2 months ago

“Love the bottle and flavors!!”

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Posted 3 months ago

“Order is missing - not received”

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Posted 3 months ago

“I haven't received my order yet. It's been 18 days”

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Posted 3 months ago

“I ordered this on mid January and it still hasn't been delivered. It is still sitting on a pallet since January 27.”

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Posted 4 months ago

“I am very upset with my order due to the fact that this is the second time I’ve tried to order the peach and again you continue to send me peach ginger where on the box does it say peach ginger and the box is totally different. Please see the photo below. If you don’t have peach, don’t send it. Tell somebody you don’t have peach and just say would you like peach ginger?”

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Posted 4 months ago

“Doesn’t keep water cold as it was advertised. I would like to return it or swap it out with different one”

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Posted 4 months ago

“Have not received the products.”

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Posted 4 months ago

“The flavor tastes like selzer water, had to add 3 tabs just to taste flavor. The price just can't be justified.”

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Posted 4 months ago

“terrible return/ exchange options. wanted a bigger bottle and had to pay for return shipping. because i wanted the bottle asap, i placed the order hoping that i would recieve the refund in cash but instead they offer a voucher?”

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Posted 5 months ago

“I was sent someone else’s order and I am still waiting for waterdrop to respond with a resolution. It has been 2 weeks. Very bad experience so far. Email is only option to contact this company so I have no idea if anyone is even working on my issue or if I will ever receive what I ordered and paid for.”

Helpful Report

Posted 5 months ago

“Poor customer service - my discount code didn't work and I sent an email within a minute of the order going through - got a response 3 days later that couldn't apply it after the order went through. Seriously, can't refund the 20% discount???”

Helpful Report

Posted 5 months ago

waterdrop US is rated 4.7 based on 5,867 reviews