waterdrop US Reviews

Name: waterdrop US
Address: Waterdrop Microdrinks, LLC, 200 S Wacker Drive, Suite 3100, Chicago, IL 60606, ,, Wien
Rating: 4.68

4.7 Rating 6,049 Reviews

93 %

of reviewers recommend waterdrop US

4.7

Based on 6,049 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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waterdrop US 5 star review on 14th August 2026

4196

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order is missing - not received”

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Posted 1 year ago

“I haven't received my order yet. It's been 18 days”

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Posted 1 year ago

“I ordered this on mid January and it still hasn't been delivered. It is still sitting on a pallet since January 27.”

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Posted 1 year ago

“I am very upset with my order due to the fact that this is the second time I’ve tried to order the peach and again you continue to send me peach ginger where on the box does it say peach ginger and the box is totally different. Please see the photo below. If you don’t have peach, don’t send it. Tell somebody you don’t have peach and just say would you like peach ginger?”

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Posted 1 year ago

“Doesn’t keep water cold as it was advertised. I would like to return it or swap it out with different one”

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Posted 1 year ago

“Have not received the products.”

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Posted 1 year ago

“The flavor tastes like selzer water, had to add 3 tabs just to taste flavor. The price just can't be justified.”

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Posted 1 year ago

“terrible return/ exchange options. wanted a bigger bottle and had to pay for return shipping. because i wanted the bottle asap, i placed the order hoping that i would recieve the refund in cash but instead they offer a voucher?”

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Posted 1 year ago

“I was sent someone else’s order and I am still waiting for waterdrop to respond with a resolution. It has been 2 weeks. Very bad experience so far. Email is only option to contact this company so I have no idea if anyone is even working on my issue or if I will ever receive what I ordered and paid for.”

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Posted 1 year ago

“Poor customer service - my discount code didn't work and I sent an email within a minute of the order going through - got a response 3 days later that couldn't apply it after the order went through. Seriously, can't refund the 20% discount???”

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Posted 1 year ago

“Have not received. Ordered on 12/4.”

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Posted 1 year ago

“I haven’t received it yet. I’ve tried contacting twice and have only received a robo email in response!!”

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Posted 1 year ago

“NEVER RECEIVED IT”

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Posted 1 year ago

“I can’t review it. I never got it.”

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Posted 1 year ago

“While I been using Waterdrop daily for hydration for over a year now sadly my purchasing is coming to an end. I can't understand how this company can't keep the popular flavors in stock. I have 4 flavors that I have been buying since August of 2023 and now I can't buy any of them because SOLD OUT. This is not acceptable. So while I relied on Waterdrop for my daily hydration for over a year sadly it comes to an end. I do not know how this company can improve its inventory but it needs to. Thanks so much for forcing out a good customer. Good to luck to Waterdrop. Best Regards, Steven Celentano”

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Posted 1 year ago

“Didn't like”

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Posted 2 years ago

“Defective. Leaked all over my backpack almost destroying my labtop. Lid does not seal.”

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Posted 2 years ago

“Horrible taste...ended up throwing both flavors out”

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Posted 2 years ago

“Order never came to my home. Tracking shows my address but unkn where it was actually dropped. Waterdroo didn’t care. Cancelled subscription won’t ever buy again.”

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Posted 2 years ago

“I love the products, but it was not the first time Waterdrop delivered my order with a super delay. This time, it took 30 days. On the other hand, on one occasion, I contacted them immediately because the discount code did not apply and asked them to make the adjustment. The replay came right away and told me No.”

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Posted 2 years ago

waterdrop US is rated 4.7 based on 6,049 reviews