waterdrop US Reviews

Name: waterdrop US
Address: Waterdrop Microdrinks, LLC, 200 S Wacker Drive, Suite 3100, Chicago, IL 60606, ,, Wien
Rating: 4.68

4.7 Rating 5,926 Reviews

93 %

of reviewers recommend waterdrop US

4.7

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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waterdrop US 5 star review on 27th July 2025

Ray

waterdrop US 5 star review on 24th June 2025

Anonymous

waterdrop US 5 star review on 28th May 2025

Nicole

waterdrop US 5 star review on 27th May 2025

Lydia

4183

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Not worth the price.”

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Posted 1 year ago

“The best flavored water I have tried No after taste and easy to use and encourages you to drink more still water”

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Posted 1 year ago

“I have been a Water Drop customer for awhile. Love most of their products and was excited to get my new water bottle and spout lid. First time I went to use the lid, leaks everywhere! The bottle is great, the lid - not so much. Can't even use it to drink out my bottle - kinda of the whole purpose of it.”

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Posted 1 year ago

“I ordered my products on November 20th and tried to see where it was with no success. Then it said delivered on 12-7-23 and never found it. I tried to contact the company for a solution or a refund with no response. Very sad I was really looking forward to trying your products.”

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Posted 1 year ago

“I ordered on Nov 27th. Tomorrow is December 7th and my order is not shipped and still says unfulfilled on their website. I get a generic auto response from their customer service. Had positive experience with this company initially... not anymore, wouldn't recommend.”

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Posted 1 year ago

“I never received my order.”

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Posted 1 year ago

“Waterdrop failed to disclose the P65 warning that accompanies the cola flavor. The cancer warning should have been disclosed with the product description. I would have never ordered the Cola. This is deceptive on so many levels. This is unacceptable.”

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Posted 1 year ago

“I was very excited to try the tea so I purchased all three flavors; however, I was very disappointed. In my opinion it does not taste like tea at all. All three flavors are pretty bad honestly. I have purchased quite a few of the Waterdrop tablets and this “tea” collection was a rare misstep.”

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Posted 1 year ago

“I ordered Waterdrop and I tried it and did not like it at all it’s plant based yuk I drink cirkul it’s way better so I tried to return it and there’s no returns so I am out 53 dollars be shure to read the return policy before you place a order it also took 6 days to receive and I had to wait a day to get a return call from a manager who simply said I am basically stuck with the loss of 53 dollars so buyers beware”

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Posted 1 year ago

“Never RECEIVED MY ORDER, SO I CAN'T GIVE A REVIEW”

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Posted 1 year ago

“Why do these have Sucralose instead of Stevia like your other products?”

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Posted 1 year ago

“Review for bottle brush”

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Posted 1 year ago

“While drinking it smells like plastic”

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Posted 1 year ago

“My daughter dropped her cup with the outer “cookie” on it and it busted. Not even a week in. They demonstrated that the glass does not break easy and hers did.”

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Posted 2 years ago

“I’m so disappointed. My Lucy cap would never fully charge, and then would only hold its charge for 3-4 hours. I wrote immediately, and it took 5-6 days for ANY reply. During that time, it quit completely. I am still getting dragged around with strung out emails.”

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Posted 2 years ago

“Don’t get me wrong, I LOVE waterdrop. But my latest delivery arrived with an open package and nothing in the envelope. I reached out to waterdrop and they said they would update me in 1 business day. I didn’t hear back so I reached out again…no reply. So I reached out again…radio silence. I tried calling and their phones are off this week. At this point I really question the company and customer service. I’ve been ordering these since 2020 and am clearly not a valued customer since they have not resolved this issue. If this isn’t fixed I will no longer buy anything from them which is really disappointing to me.”

Helpful Report

Posted 2 years ago

“I have 2 glass bottles, a 20oz & a 34oz. They are gorgeous to look at but they are impossible to clean properly. Some of the drink tablets leave a colored residue on the inside of the bottle that is nearly impossible to get oft due to the bottle shape. I've emailed the company and was suggested to use rice or coarse salt inside the bottle to scrub it, doesn't work. The other suggestion was for me to buy their bottle brush. Clever marketing ploy by the company. The caps are impossible to get properly clean as well, I was using my 34 oz bottle daily and a good rinse before bed was good for it until I used one of the residue causing tablets. The inside of my bottle is stained orange now. I left my lid and bottle on my counter, open while I was away for the weekend, and now there's black stuff growing at the bottom of the bottle and I can't get it off, also its on the inside of the lid where you cannot get any kind of cloth or sponge to clean it off. The "insulation sleeve" is a joke, it doesn't keep the water any colder for any longer than not using it. Tossing these bottles and I'm going to go back to my Owala Freesip. I will say that I do like the flavor tablets, so that's a plus. The photos I've included arr of the black stuff growing in the lid and inside the bottom of my bottle and of the staining on the inside of my bottle.”

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Posted 2 years ago

“Love both flavors Love and Youth. My struggling to peel off the tape from a tiny cube and wished to increase 15-20 cubes per container as I drink 16 oz of water with two cubes twice a day daily. Also wish to send customers farther date expirations instead of a few months. I received my orders on March 2023 and the box showed the date expiration on May 2023.”

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Posted 2 years ago

“I ordered 2 lids and only got one.”

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Posted 2 years ago

“I typically love most waterdrop flavors and was excited to try the watermelon drops for summer. I am sad to say I really am disappointed with the taste and won't choose this flavor again-it really missed the mark for me.”

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Posted 2 years ago

waterdrop US is rated 4.7 based on 5,926 reviews