waterdrop US Reviews

Name: waterdrop US
Address: Waterdrop Microdrinks, LLC, 200 S Wacker Drive, Suite 3100, Chicago, IL 60606, ,, Wien
Rating: 4.68

4.7 Rating 5,926 Reviews

93 %

of reviewers recommend waterdrop US

4.7

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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waterdrop US 5 star review on 27th July 2025

Ray

waterdrop US 5 star review on 24th June 2025

Anonymous

waterdrop US 5 star review on 28th May 2025

Nicole

waterdrop US 5 star review on 27th May 2025

Lydia

4183

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“It was sent to New Jersey…haven’t seen it just like Waterdrop will not be seeing me.”

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Posted 2 years ago

“Too large for cup holder in car - very disappointing”

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Posted 2 years ago

“Well, I hate to say all this but one great thing is that I love the product! ...IF ...it would just get here! It sucks my very first experience w/waterdrop: ordered on 4/16, now May 2, still no order! Had to reorder 2 times. Had no luck getting 15% off 1st timer order & $15. off thru friend referral nor did my friend NOT receive 1000 points for referring! Company did put pts on both our accounts after my several emails so hat was great of them. I just hope in the future they have enough inventory n fast process service to get my next order out & receive it in 3-6 days as promised! I see Walmart has only some of waterdrop flavors but a slim variety to choose from, but an option if needed. So... for a great product ☆☆☆☆☆! For rec'ing product quickly _____, no stars! For cust. sv. ☆☆, because of several back n forth emails! But....will order again! What can I say: Gotta have it!👍👍”

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Posted 2 years ago

“Isabella was great !! She has an excellent customer service !! 10 stars !”

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Posted 2 years ago

“I never received my package even though the tracking number says it was delivered. Waterdrop is being very difficult in trying to resolve this… still no package… And, even if it had arrived - it took FOREVER to arrive {which it never did}”

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Posted 2 years ago

“Sent me expired product.”

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Posted 2 years ago

“Well, $100 for this? It has to be charged every day even though it's used only twice. Otherwise, it starts flashing red during the cycle. I had no expectations I would see/feel any difference in what I was drinking, but it's just not worth $100. Maybe $25 at best if it works.”

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Posted 2 years ago

“First, I do love Waterdrop Microdrinks. However, I purchased a Lucy back in November 2022. At first, it seemed like it did not record all of my drinks. Then in January 2023, it got worse, and I would be lucky if it recognized maybe 6oz consumed. I was having to manually add everything in the My Hydration app. I reached out to customer service, who in the past had been great. After much back and forth, with several videos of what was happening, the issue being escalated to the “Lucy smart cap experts”, their response was I wasn’t pressing the button on the cap to pair it. Are you kidding me? It has been showing “connected” the entire time. I’ve manually reset it. I’ve reset it via the cord. I’ve done everything they have told me to, and it still does not recognize 90% of my consumption. Do not waste your money on Lucy! Great concept, but they have majorly failed in execution.”

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Posted 2 years ago

“Good concept, but I ordered the Lucy cap and it has not worked since day one. Still waiting on customer service to get back to me.”

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Posted 2 years ago

“I bought a new pull up cap for my steel bottle as the original handle broke and it make it harder to carry. While the new one fits, the top does not open all the way making it difficult to drink. There is a plastic insert and if I remove it, then the top leaks. I guess I am now forced to buy a whole new bottle. I have been using waterdrop micro drinks for well over a year and this is my first complaint of any kind.”

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Posted 2 years ago

“Very disappointed with my bottle. It leaks. I have contacted customer service but have gotten absolutely no response other than the standard bounce back message stating that my message would be answered within 48 hours. That was many days ago.”

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Posted 2 years ago

“These take forever to dissolve in water, taste terrible and are very chalky. Save your money, there are cheaper and better alternatives.”

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Posted 2 years ago

“I received expired packages. This is not the first time. I reached out to customer service and never received a response. I won’t be buying again.”

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Posted 2 years ago

“I recently ordered three bottles with the ball cap for each of my children. Unfortunately within the first two days, two of the cabs cracked and broke. I was stunned! Customer service was great about sending me replacement caps. But the third bottle actually just showed up cracked today. I’m not very impressed with the quality of the plastic caps. Also I was hoping that they would be quiet while drinking from them. And they are not. I also noticed that they leak just a little bit when you first turn them upside down, although it will stop and not continue.”

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Posted 2 years ago

“Says it was delivered on tracking app, but no package ever arrived. :(”

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Posted 2 years ago

“Maybe it’s just my taste buds but all three of the electrolyte flavors smell like urine. The other flavors are all great! I love them, and they have really increased my water intake! Unfortunately, I bought four boxes”

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Posted 2 years ago

“I got the glass 34oz bottle, and I like the looks of the bottle, but anytime you take the lid off, water leaks off of the mouthpiece and makes a mess. It pretty much leaks every time you take off the lid. The lid needs a rubber seal or something.”

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Posted 2 years ago

“My order hasn't been delivered yet. Tracking info last recorded it was in transit on October 5th. It has been 14 days with no update. There isn't a clear way to speak to a person to get this cleared up.”

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Posted 2 years ago

“Very disappointed. New flavor had no flavor at all and I can't believe I spent that much money on something Iike this! Waste of time and money”

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Posted 2 years ago

“The new breeze flavor is yucky. I can only taste overpowering cucumber, no watermelon, nothing. Ugck! 🤮 I've looked almost flavor except for boost, shiro, & royal roobios tea.”

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Posted 2 years ago

waterdrop US is rated 4.7 based on 5,926 reviews