waterdrop US Reviews

Name: waterdrop US
Address: Waterdrop Microdrinks, LLC, 200 S Wacker Drive, Suite 3100, Chicago, IL 60606, ,, Wien
Rating: 4.68

4.7 Rating 5,926 Reviews

93 %

of reviewers recommend waterdrop US

4.7

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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waterdrop US 5 star review on 27th July 2025

Ray

waterdrop US 5 star review on 24th June 2025

Anonymous

waterdrop US 5 star review on 28th May 2025

Nicole

waterdrop US 5 star review on 27th May 2025

Lydia

4183

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Like your products but they are too expensive to buy with exchange. That was my last order”

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Posted 5 months ago

“Second time ordering bottle from company. I love the sleeves that come with these bottles and the larger size. Wromd order was sent but company was eager to make it right.”

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Posted 5 months ago

“Just a hint of flavor not sweet Love it”

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Posted 5 months ago

“I like most flavors and they seem to rehydrate well one flavor I think Berry is powder and it always spills out because I'm ready for a cube. I do not like how hard they are to open.”

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Posted 5 months ago

“Please always specify the carrier for the shipment during the purchase, based in that I can decide which address to us, as where I live USPS do not deliver inside the gated community, so I have to use PO BOX, but in your page tells you the shipping method until is deliverd , this should improve please”

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Posted 6 months ago

“The product is great and performs for me as advertised. I have been using for about 12 months and place orders periodically. The last two orders I placed have taken nearly 3 weeks to arrive, which was unexpected.”

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Posted 6 months ago

“I didn’t get peach. It was substituted and I wasn’t notified.”

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Posted 6 months ago

“Great concept, some flavors seem to dissolve better than others. It takes some time, so please order plenty early. The website is very confusing and not user-friendly. Still not clear on how to use points.”

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Posted 6 months ago

“I love the fact that the products have liitle or 0 calories and the tasre is great”

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Posted 7 months ago

“The flavors are delicious. The bottles are beautiful, heavy duty & avoid introducing outside germs to the bottles lips ❤️. The company is eco conscious & I love it. However, Customer service needs improvement & the removal the NY location was dissappointing.”

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Posted 7 months ago

“Great bottles hold just enough liquids and keeps it cool. Thank you”

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Posted 7 months ago

“Love the ease of use and it definitely has me drinking more water instead of soda!”

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Posted 8 months ago

“The company is great to work with, I hadn't received my order so they were kind enough to send a replacement. My palette appears to be very sensitive to salt products which I seem to experience with this product”

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Posted 8 months ago

“I love the water drop flavors, especially the blackberry and peach.”

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Posted 8 months ago

“I lke the product a lot for it's nutritiibnal value and flavors. I noticed that some of the flavors take too long to dissolve. Wish it was just a powder you could mix right away. Enjoy the Lime and Green Coffee flavor and love the grapefruit though I didn't saee it advertised online recently when I went to order. Tried the passon fruit and didn't like it. Orange and lemon both good.Waiting to try rest of flacvors I ordered. Not sure I will reworder due to the long wait time for dissolving.”

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Posted 8 months ago

“The product is good. Infrequent shipping times and cubes coming completely smashed down into powder seem to be a common problem”

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Posted 9 months ago

“I absolutely love this product! However, in this last order, some of the goji berry “Love” tablets were discolored. When I peeled the packs open they were damp and had green coloration on them. I threw them away. They also smelled off and could not be removed from the individual containers.”

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Posted 9 months ago

“Similar to Snow, but somehow was different--not quite as tasty. Also, the cubes were not compact; some were more like powder. Still helps flavor water nicely.”

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Posted 9 months ago

“The Cola flavor is awesome but you lost a star because of the sucralose. Please find a better, healthier way to provide some sweetness like monk fruit. I am deliberately drinking less of this because of the sucralose.”

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Posted 9 months ago

“I love waterdrop! I was disappointed that all of the passion fruit squares were in powder form.”

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Posted 10 months ago

waterdrop US is rated 4.7 based on 5,926 reviews