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waterdrop US Reviews

4.7 Rating 5,869 Reviews
93 %
of reviewers recommend waterdrop US
Company Reviews Product Reviews
44,031
 Metrics Info
4.7
Based on 5,869 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.5 out of 5
Returns & Refunds
Returns Process
Could Be Better
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Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Tami
Verified Buyer
“Love the ease of use and it definitely has me drinking more water instead of soda!”
Helpful Report
Posted 6 months ago
Pam
Verified Buyer
“The company is great to work with, I hadn't received my order so they were kind enough to send a replacement. My palette appears to be very sensitive to salt products which I seem to experience with this product”
Helpful Report
Posted 6 months ago
Anonymous
Verified Buyer
“I love the water drop flavors, especially the blackberry and peach.”
Helpful Report
Posted 7 months ago
Todd
Verified Buyer
“I lke the product a lot for it's nutritiibnal value and flavors. I noticed that some of the flavors take too long to dissolve. Wish it was just a powder you could mix right away. Enjoy the Lime and Green Coffee flavor and love the grapefruit though I didn't saee it advertised online recently when I went to order. Tried the passon fruit and didn't like it. Orange and lemon both good.Waiting to try rest of flacvors I ordered. Not sure I will reworder due to the long wait time for dissolving.”
Helpful Report
Posted 7 months ago
Adam
Verified Buyer
“The product is good. Infrequent shipping times and cubes coming completely smashed down into powder seem to be a common problem”
Helpful Report
Posted 7 months ago
Bethany
Verified Buyer
“I absolutely love this product! However, in this last order, some of the goji berry “Love” tablets were discolored. When I peeled the packs open they were damp and had green coloration on them. I threw them away. They also smelled off and could not be removed from the individual containers.”
Helpful Report
Posted 7 months ago
Anonymous
Verified Buyer
“Similar to Snow, but somehow was different--not quite as tasty. Also, the cubes were not compact; some were more like powder. Still helps flavor water nicely.”
Helpful Report
Posted 8 months ago
Janice
Verified Buyer
“The Cola flavor is awesome but you lost a star because of the sucralose. Please find a better, healthier way to provide some sweetness like monk fruit. I am deliberately drinking less of this because of the sucralose.”
Helpful Report
Posted 8 months ago
Anonymous
Verified Buyer
“I love waterdrop! I was disappointed that all of the passion fruit squares were in powder form.”
Helpful Report
Posted 8 months ago
Kathryn
Verified Buyer
“The ice tea was a little sweeter than I am used to.”
Helpful Report
Posted 9 months ago
Cindy
Verified Buyer
“I love the product, but the water bottle came in the wrong color, it took 3 weeks before they shipped out my order, the large set had i flavor that was not right for the set, otherwise all the micro drinks taste great!”
Helpful Report
Posted 9 months ago
Anonymous
Verified Buyer
“Good overall, disappointed when they take away good flavors and when there isn't product for everyone's needs”
Helpful Report
Posted 9 months ago
Kelli
Verified Buyer
“Products are great, they make drinking water so enjoyable. This time around however, shipping was a nightmare. It took forever to receive my order. Also, I would love to see more deals on waterdrops to redeem with points. I have plenty of bottles, etc., and don't need all the periphery stuff.”
Helpful Report
Posted 9 months ago
Anonymous
Verified Buyer
“The reason I ordered this multi flavor pack was to find out what I like before ordering in larger quantities. I like all but one flavor (watermelon/cucumber). I wish I could order these flavors individually as I only want to order the flavors I like. I did place a new order...but none of these flavors from this package were available for sale...out of stock? Or we just can't order individually? For this very reason I'm only giving 4 stars...if those flavors from the multi pack were available I would have been thrilled and given you 5+ stars.”
Helpful Report
Posted 9 months ago
Bobby
Verified Buyer
“I enjoyed all of Waterdrop except "Focus" Lime Green Coffee. I am allergic to coffee beans, so I tried one to see if I could tolerate it. I could not tolerate it, but it tasted ok, and I did not have a problem immediately. It took a few minutes. So, I will avoid this one.”
Helpful Report
Posted 9 months ago
Anonymous
Verified Buyer
“The taste was very mellow but nice. It was really making me drink more water and I was feeling more refreshed throughout the day. I love the concept behind waterdrop and I am definitely going to be a returning customer!”
Helpful Report
Posted 9 months ago
Mark
Verified Buyer
“I love the idea of waterdrop, and waterdrop is certainly the best product that I know of its kind. I hesitate to give it a fifth star, though, because some flavors are sweetened with sucralose instead of stevia.”
Helpful Report
Posted 9 months ago
Anonymous
Verified Buyer
“Awesome company great product & sweet rewards”
Helpful Report
Posted 10 months ago
Bonnie
Verified Buyer
“Great favorites but don’t get me free items”
Helpful Report
Posted 10 months ago
Aurora
Verified Buyer
“great product, great customer service but slow delivery times and need more staffing/help”
Helpful Report
Posted 10 months ago
waterdrop US is rated 4.7 based on 5,869 reviews
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