waterdrop EU Reviews

Name: waterdrop EU
Rating: 4.72

4.7 Rating 2,880 Reviews

94 %

of reviewers recommend waterdrop EU

4.7

Based on 2,880 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5

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waterdrop EU 5 star review on 11th October 2025

Annigje

waterdrop EU 5 star review on 3rd October 2025

Diana I

waterdrop EU 5 star review on 17th September 2025

Marko

Jolanta T

2800

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I didn't received the order, I contacted the shipping company and they said that they already delivered the package to a different name and address and I should contact Waterdrop as they had the address of another person in my order. And I did contact Waterdrop and it seems they didn't read my message as the responses were all generic and that they checked the tracking and it was delivered and to check if it was delivered to someone at my house, neighbor or safe place... The package was delivered to someone who doesn't not have my name, 30km far from my address, so no... It was in my first message, thanks for reading. So for me the experience was very poor since I didn't receive the order, didn't get support and spent money on something that was delivered to someone else. So I would not recommend buying from Waterdrop because if there is any problem they will try to sweep the problem under the carpet. Also the phone number is not working, so great customer support.”

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Posted 2 years ago

“I haven't received the order and when I've tried to contact the customer service about it, I get no reply.”

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Posted 2 years ago

“Bottle arrived totally shattered”

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Posted 2 years ago

“I didn't receive it yet so...😒 waiting almost 3 weeks now”

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Posted 2 years ago

“Shipping delayed, no tracking or proof of postage and refund was refused.”

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Posted 2 years ago

“The package box came broken and 2 items missing. When I reach out to customer service they asked me to wait a day and they will come back to me. It’s been a week and no response and I am 2 packs of waterdrop short.”

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Posted 2 years ago

“Placed my order on the 5th July with delivery supposedly due 3-6 days later. On the 11th July I received an email to say that my order was delayed with no indication of by how long. I was sent a 5 Euro discount code for my next purchase as compensation for the delay but the small print read that I must spend 30 euro to avail of it, and it is only valid for 30 days, which is a joke and frankly insulting to a customer. When I went to look for reviews of Waterdrop on Trustpilot, I discovered a now defunct review page which was full of 1 star reviews, all with similar experiences to mine. I had bought from Waterdrop before and had no problems but after this experience I wont be purchasing again. I still haven't received my order!!”

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Posted 2 years ago

“I really liked it last time. This time i dont. My product havent got here”

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Posted 2 years ago

“I have to give one star for now, cause the transportation inside EU is taking to much. It is not acceptable in EU and in countries without a phisical store, wating more than 3 days to receive an order. Still I haven't received the order and already has gone 9 days from the order day. In my opinion you must review your delivery services or even your delivey politic. By courier takes at least 3 days to delivery the order. I speak for my experience working with couriers and sending order to clients. Not expected this service.”

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Posted 2 years ago

“My products have not arrived yet!”

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Posted 2 years ago

“I did't get My ordre.....”

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Posted 2 years ago

“You guys keep mis-driecting my package to Italy. I live in Portugal. This is the second time this has happened. You're customer service is never availabe in the EU, and I had to call the American office to get help. This is absolutley ridicolous. I recommend everyone to operate out of the American office ONLY or avoid this product PERIOD.”

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Posted 2 years ago

“How do I leave feedback if my shipment from March has still not arrived?!”

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Posted 2 years ago

“I cannot really review product I didn't receive.... still waiting (17 days and counting)...”

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Posted 2 years ago

“I still haven’t received my order nor any information when it is coming. I love the products but the delivery communication is beyond horrible”

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Posted 2 years ago

“Jeg fik ikke alt jeg havde bestilt. Fik en thermo kop, som jeg ikke havde bestilt. Og fik ikke de andre ting. Har altid været tilfreds med jeres shop. Men denne gang har i skuffet gevaldigt. Desværre”

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Posted 2 years ago

“I don’t have the items so I can’t say anything about it”

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Posted 2 years ago

“Taste too sweet.”

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Posted 3 years ago

“First er didn’t get our bottle. The it took too much time for it to arrive. And then er see thar the colour Of the bootle top when using the smartcap is white only. It should be able to come as black, when you order a black bottle! So now I have a black bottle with a heavy white cap On.”

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Posted 3 years ago

“I do not recommend a LUCY® Filter Carafe. The construction is very badly made. First, my filter clasp was leaking, contaminating my water with unfiltered tap water - and when I reported this fact, I was advisable to screw it harder. It couldn't be harder, it just leaks. Secondly, the glass is tragically thin. So thin and delicate that I would probably be able to break it with my hand gripping it tighter. My skinny girlfriend broke it trying to screw the top lid on. A tiny girl broke carafe while trying screwing the lid on, so what does that say about the thickness of the glass? (And it is a separate thing from the leaking filter thing. The filter had a bottom cover, and now I'm talking about the top) So to sum up: Not only is it leaking, but the LUCY® Filter Carafe is also so delicate that even a child will accidentally break it. While I can take the crack on myself, the leakage was already a design defect. Add a delicate glass that can be broken with two fingers and we have a Lucy Carafe. I do not recommend. If my girlfriend was only able to break it by slightly twisting the top cover, most of you will also break it sooner or later. Leaking: https://www.youtube.com/shorts/LQcUvs8I9KI”

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Posted 3 years ago

waterdrop EU is rated 4.7 based on 2,880 reviews