“My first flip lasted all of 24 hrs. Ui got an email from new provider to say they could not serve my address and to cancel my DD with bank. I hope this is a one off. Disappointing!!!!”
Hi there.
We're so sorry to hear your energy switch with Lumo Energy hasn’t gone to plan. That's not the hassle-free experience we wanted you to have.
Please be assured we're on the case, working with Lumo Energy to understand what went wrong in order to put it right for you.
We hope to get to the bottom of things for you in the next couple of days. And we'll be back in touch with you then with an update and hopefully a resolution to get you seamlessly flipped.
In the meanwhile, if you have any questions don't hesitate to contact us 0800 470 4700. Thanks for your patience.
Thanks
James
“I was being flipped to Lumo (or so i thought) I have received an email during early hours of this morning from Lumo stating they can't support my property. Having checked why, apparently if you already have a smart meter you can't switch to Lumo, but this was not mentioned when i completed my details. I am very disappointed as they were going to save me nearly £200 per year. I now have to go through the whole lot again looking for a better deal.”
Our response - We're so sorry to hear your energy switch with Lumo Energy hasn’t gone to plan. That's not the hassle-free experience we wanted you to have.
Please be assured we're on the case, working with Lumo Energy to understand what went wrong in order to put it right for you.
We hope to get to the bottom of things for you in the next couple of days. And we'll be back in touch with you then with an update and hopefully a resolution to get you seamlessly flipped.
In the meanwhile, if you have any questions don't hesitate to contact us 0800 470 4700.
Thanks for your patience.
Kind regards,
James
“Weflip did not relay my account details to energy supplier, thus a delay and confusion was established from the outset. As no customer support telephone access being available had to resolve the matter in question myself.”
Hey Colin,
We’re really sorry, this isn’t the service we wanted you to experience with us. I’m glad that we were able help sort everything out in the end, as per the email that was sent to you on 1 March to confirm that your flip had been successful.
If you would like us to look into this further you can get hold of us on hello@weflip.com or if you’d like to speak to a member of our team, you can reply to this email or call us on 0330 094 0110. We're open Monday to Friday, 9am - 5:30pm.
