Hey,
Thanks for leaving us a glowing review.
That’s what we like to hear, that our website was easy to use & didn’t bring you any stress. Here at weflip, we are always making sure our customers journey’s run as smoothly as possible. We hope you can recommend our service to your family & friends soon. 😊
Thanks,
James
“You have managed to split my gas and electricity suppliers resulting in my bill going from £64 to £122 per month. I did request that the recomded switch was not to go ahead and yet the gas supply has not been cancelled”
Hey Andy,
Thanks for leaving us some feedback.
We have have reached out you via email about your flip. This is being investigated now for you. If you could get back to us with anymore information, we will get to the bottom of it as quickly as possible.
Thanks.
“I am not very happy that you flipped me to Tonik without asking me first, I would like to know in plenty of time so I can make a YES or NO decision before you you switch me I now don't know who my supplier is can you please let me know ????”
Hey John,
Thanks for leaving us some feedback.
The main goal of our service, is to automatically switch you to a better deal if we find you a annual savings of £50 or more. We would have emailed you on the day that the new switch had been created, letting you know the new deal.
We can look into this further, if you could get in touch and we will find out who you are currently with.
Please could you give us a call on 0800 470 4700 so one of our advisers can discuss this further with you, we’re available Mon-Fri between 9am and 8pm, or you can email us at hello@weflip.com and we will get back to you as soon as possible.
Thanks.
Hey,
Thanks for leaving us a great review.
We like our staff to be super helpful while getting you great deals on your energy bills.
That’s what we’re here for!
Thanks.
“I am a pensioner of 71 years of age living on my own as my husband passed away 5 years ago and I need my heating and lighting bill to come down even more as I have diabetes and a heart condition with bad eyes too and I think that I am being ripped off would you be able to help me alot more please Mrs E McHale thankyou.”
Hey,
We’re sorry to hear about your circumstances and of course we’d be able to help you.
We’d like to know a bit more information so we can sort a better deal for you.
If you could please give us a call on 0800 470 4700 Mon-Fri between 9am and 8pm or email us at weflip.com
Thanks.
“You recently "flipped" to a new supplier without informing me, who was subsequently ,"rejected", and yet still able to take my money, resulting in two payments being taken in the same month and then left me to sort out the mess, as although you can give my money away, you can't get it back. As soon as I get this mess sorted out I'll be "flipping" you straight in the bin.”
Hey William,
Thank you for leaving us a review. We are sorry to hear that your auto flip didn’t go to plan.
The current supplier can object your flip which wouldn’t allow the flip to be successful and you would remain with your current supplier.
If you can please get in touch with us, we would love to help resolve this for you.
To get in touch you can email me on hello@weflip.com or call us on 0800 470 4700. We’re available Mon – Fri, 9:00am – 8:00pm.
Thank you
Hey Pat,
Thank you for taking time out of your day to leave us a review.
We’re sorry that your first flip hasn’t gone to plan. This isn’t the journey we wanted you to have.
If you could please get in contact with us on 0800 470 4700. We’re available Mon – Fri, 9:00am – 8:00pm or ping us an email at hello@weflip.com so we can get our flippers to investigate this further for you.
Thank you.
Hey,
Thanks so much for your feedback.
As part of the weflip service, we auto flip you to the next best deal with maximum savings. In this case we have found you a better deal, usually it takes 3 weeks for the flip to happen. The new supplier may have taken the first payment when the new account was set up.
I would really like to shed some light on this for you and look into this further, just in case there has been any issues. Could you please call me on 0800 470 4700 I’m here Mon-Fri 09:00am – 08:00pm or email me at james@weflip.com.
I hope after we have resolved this issue, you will be able to give us full marks. Now let’s get your flip sorted!
Thanks,
James
“I declined a switch on-line and we-flip confirmed the switch was cancelled.
Toto energy continued to try and switch me from the agreed supplier and had even arranged to debit my bank account on the 16th of July.
How did they get my bank details. I have had to cancel the DDM payment directly with my Bank.”
Hey Lester,
Thanks for leaving us a review.
We’re really sorry to hear that your flip hasn’t run as smoothly as we wanted it to. I have looked into your account more than once and I can see the flip has been cancelled to TOTO Energy. We’re really sorry for the hassle this has caused you, but TOTO Energy would have been notified of the flip being cancelled. Again we’re really sorry you’ve had to go out of your way and cancel your direct debit details directly with your bank. If you would like us to look at this again for you, please give us a call on 0800 470 4700 or email James@weflip.com with your details and I can call you back.
Thanks,
James.
Hey David,
Thanks for taking the time to leave us a glowing review. Sometimes we surprise ourselves with how much money we can save our customers.
The great thing for you is that we do all the running around, so that you can out your feet up, knowing that flipping has never been easier.
Thanks,
James
“There is one questions asking about tariffs and the drop down list was very long and completely confusing. I looked on a bill from my current supplier and still could not find what I was looking for. Since the drop down menu had no choice of 'don't know', I just picked one.”
Hey Alex,
We like to make sure our website is as user friendly as possible, so we really appreciate your feedback. It will help us make changes, to make our service even better in the future. We do need to take your current tariff name though, to make sure your quote is accurate.
If you ever need a helping hand on our website our friendly staff are always more than happy to help. You can call us on 0800 470 4700, we’re open Mon-Fri between 9am and 8pm. You can also email us at hello@weflip.com.
Thanks.
