Hey,
Thank you for taking time to leave us a review.
We are glad to hear that we have found you a deal with Avro Energy that saves you money.
You don’t have to do a thing. We handle the switching of suppliers for you. Only thing you need to do is pay your supplier and provide meter readings.
I hope this clears up any concerns you may have had.
See you on the flip side!
“I would like to dip back to British Gas. They offered additional assistance to older customers like me b Thank you help but I think I need to feel secure and have continuity”
Hey Delia,
Thanks for leaving us a review.
That's totally fine that you would like to go back to British Gas. I have emailed you to go over the next steps to getting you back with British Gas. If you could respond to our email, so we can deal with your request as soon as possible.
Thanks.
“I know it's a pretty much automated system, and I can stop flipping from occurring, but I'm happy to be flipped for a better price, but not if it flips me onto a completely unacceptable service provider such as "tonik". I had simply the worst customer service experience with them and have been forced to get a manual flip away from them ASAP.
Another point is that as a result, I'm now left with remaining balances to pay for two providers in a short period of time...
What have you got to say about your customer's experience with their new service providers?”
Hey Eoghan,
Thanks for leaving us a review.
We're sorry to hear the experience you have had with Tonik Energy and that you had to switch away from them. All of our suppliers on our panel go through a due diligence check, before going onto our panel. Unfortunately we can't control how suppliers provide customer service, but we can step in and help you out as much as we can.
If you'd like to discuss this matter further you can contact us on 0800 470 4700 or email us at hello@weflip.com.
“Not impressed. My price plan ran out without weflip arranging a new one in-spite of me giving them notice of it running out. This left me with no option but to go onto emergency standard tariff for three weeks at my expense. Not really doing their job which is to save me money not cost me more. Complaints got no where.”
“I am not very happy that you flipped me to Tonik without asking me first, I would like to know in plenty of time so I can make a YES or NO decision before you you switch me I now don't know who my supplier is can you please let me know ????”
Hey John,
Thanks for leaving us some feedback.
The main goal of our service, is to automatically switch you to a better deal if we find you a annual savings of £50 or more. We would have emailed you on the day that the new switch had been created, letting you know the new deal.
We can look into this further, if you could get in touch and we will find out who you are currently with.
Please could you give us a call on 0800 470 4700 so one of our advisers can discuss this further with you, we’re available Mon-Fri between 9am and 8pm, or you can email us at hello@weflip.com and we will get back to you as soon as possible.
Thanks.
Hey thanks for the review.
Saving money is always a good change and we’ll always look to get you savings each time we find a new deal.
If there’s anything that we could’ve done to make your flip even better could you please let us know.
You can either call 0800 470 4700 Mon-Fri between 9am and 8pm or just email hello@weflip.com
Thanks.
“Well ... on the quote it stated I would make a £340.00 saving a year by flipping! But upon flipping; I only saved £120.00 pa
I was left rather disappointed!!”
Hey Sonya,
Thanks for taking the time to leave us a review.
We’re sorry you have experienced this. Your savings will remain the same as what we had quoted you, however we’d like to look into this for you to find out what may have gone wrong.
If you could give us a call on 0800 470 4700 Mon-Fri between 9am and 8pm or send an email to hello@weflip that would be great.
Thanks.
Hey there,
Wow! We amaze ourselves sometimes with how much we can save our customers.
And the best thing is we will continue looking for better deals for you now and in the future.
Enjoy those savings!
Thanks.
“I was most surprised to have a new supplier contact me before I had even had the opportunity of reviewing the flip and agreed to such a flip. It is most important that you do not flip until I have agreed!”
Hey Brian,
Thanks for your feedback.
We understand where you’re coming from. However the way we work, is we automatically flip you when we find you a better deal.
We understand this may not be everyone’s cup of tea but we want to make flipping as effortless as possible. We also give our customers a 14 day cooling off period, so you can cancel any auto flip and the ball is always in your court.
See you on the flip side!
Hey,
Thanks for taking the time to leave us a review.
We’re glad to hear we saved you some pennies. All that is left for you to do, is sit back, relax and let us do all of the hard work for you.
See you on the flip side!
Hey,
Thank you for leaving us a review.
We’re so glad we could help you find a cheaper deal. We are all about saving our customers time and money on their energy bills. We will continue to hunt the market for even more deals and once we have found you a better one, we’ll be back in touch.
See you on the flip side!
“Too early to review only switched today! I would say however that your first mistake is that my present tariff is July 2020 not 2019 and I am wondering if this mistake affects my saving?”
Hey Ken,
Thank you for taking time out of your day to leave us a review.
We’re happy to hear that you’ve signed up to get yourself some savings. The results are all based on the information that you have provided at the time of sign up. So we can help you further, please get in touch on 0800 470 4700 or ping us an email at hello@weflip.com. We’re available Mon – Fri, 9:00am – 8:00pm. Hope to hear from you soon.
See you on the flip side!
Hey,
Thank you for leaving us a review.
We’re glad that we could help you get started with your first flip. Now it’s time to leave all the hard work to us and for you to relax. We will continue to search the market for you, once we have found you a better deal we will be back in touch.
See you on the flip side!
Hey,
Thanks for taking the time to leave us a review.
We understand you’re at the early stages of your switch.
Hopefully, when you’re flipped you will come back to tell the world how amazing our service is to use!
Thanks.
“Quick service by weflip but appalling service from Eversmart Engergy - ended up cancelling contract. Advise customers to always read customer reviews on new energy supplier first!!”
Hey,
Thanks for taking the time to leave us a review.
We’re sorry to hear you didn’t have the smoothest experience with Eversmart Energy, that’s not what we wanted to hear.
We would love to know why you felt this way about them, please could you email us at hello@weflip.com or call us on 0800 470 4700. We’re available Mon – Fri, 9am – 8pm. Hope to hear from you soon.
Thanks.
Hey,
Thanks for taking the time to tell us what you think. As they say, the proof is in the pudding, so we get that you want to wait and see how your flip pans out.
When your completely chuffed with our flipping good service, you can always come back and hopefully give us full marks.
Thanks,
James
“Even using a site like this I still encountered problems with switching as one company doesn't communicate with the other. Starting to find this a constant complication, frustrating and time consuming”
Hey,
Thanks for leaving us a review.
We’re really sorry to hear you faced some problems using our service. This isn’t what we wanted to happen. I’d really like to look further into this to understand exactly what has happened. If you reply to my personal message with more information I will look into your account or give me a call on 0800 470 4700.
Thanks,
James.
Hey,
Thanks for leaving us a review.
We are so glad that you have signed up to our services. We are always on the look out for better deals. Our aim is to save our customers time and money. You will have to get in contact with your current supplier directly to see how you are set up to receive your bills.
If you would like their contact information please get in touch with me at James@Weflip.com or alternatively give me a call on 0800 470 4700. We’re available Mon – Fri, 9:00am – 8:00pm
See you on the flip side
James
“Switch went very well. But 3 months later they switched my account again without telling me. This could of cost me a lot of money in penalties. Thank god I noticed this myself. Would I recommend them. Yes and no ?!!!”
Hey,
Thanks for leaving us a review.
It’s great to hear that your flip went well. When you sign up to weflip you are signing up to an auto switching service. This is stated on our website. If we find you a deal that is better than the one you are currently on, we automatically flip you onto that deal. You do get notified through email. We’re really sorry for any hassle this may have caused you.
If you would like to be taken out of the auto switching service, please get in touch with us by calling us on 0800 470 4700 or email James@weflip.com with your details and will get back to you.
Thanks,
James.
