Hey,
Thanks for your feedback. I'm sorry you have experienced poor communication, this isn't the experience we wanted you to have.
If you could get in contact with us on James@weflip.com and we can go into more details about your Amazon reward.
I hope going forward there will be better communication and we earn the full marks.
Thanks,
James
Hi Al,
Thanks for taking the time to leave us a good review.
I hope we manage to exceed your expectations, after you’ve been with us a bit longer. We do understand that the proof is in the pudding though, so we can’t wait to find out how you feel when we start to auto-flip you and save you some more pennies.
Thanks,
James
Hey,
Thanks for leaving us some feedback.
I'm so sorry to hear that we didn't do something, I would really like to know where it went wrong and what wasn't done. Your feedback would be much appreciated, so we know how to improve and hopefully earn those full marks.
Would you mind giving me a call on 0800 470 4700 or if it’s easier just ping me an email at james@weflip.com. We’re open Mon-Fri, 09:00am- 08:00pm.
Thanks,
James
Hi Irene,
Thanks for taking the time to leave us a review.
We’re glad we’ve managed to find you a good deal. We’re always trying to be better here at weflip, so we would love to know your thoughts on what, if anything could have been done better.
Would you mind giving me a call on 0800 470 4700 or if it’s easier just ping me an email at james@weflip.com. We’re open Mon-Fri, 09:00-08:00. Hope to hear from you soon.
See you on the flip side!
James
Hey,
Thanks for leaving us some great feedback.
We wanted to make sure that the process was simple and hassle free. Rest assured we will deal with all this energy business now and save you some money along the way.
Thanks,
James
Hi Anthony,
Thanks for taking the time to leave us a review. I hope we managed to exceed your expectations of our service. I would like to know if there was anything else we could have done to get 5 stars from you!
We love to get our customers feedback, as we always aim to improve. Would you mind giving me a call on 0800 470 4700 or if it’s easier just ping me an email at james@weflip.com.
See you on the flip side!
James
Hi,
Thanks for taking the time to leave us a review. We understand you’re at the early stages of flipping. So when you’re flipped be sure to come back and hopefully tell the world how great our service was to use!
Thanks,
James
Hi David,
Thanks for leaving us a review. We're really sorry, this isn't the service we wanted you to have, at weflip we do believe in second chances. I would like to flip this around for you and find out where this has gone wrong. Can you call me on 0800 470 4700 or email me at james@weflip.com. Let’s get your flip sorted!
See you on the flip side.
James
Hey,
Thanks very much for taking the time to leave a review. We get that you want to wait and see how your flip pans out. When your completely chuffed with our flipping good service, you can always come back and hopefully give us full marks.
Thanks,
James
Hey,
Thanks for taking the time to tell us what you think. As they say, the proof is in the pudding, so we get that you want to wait and see how your flip pans out. When your completely chuffed with our flipping good service, you can always come back and hopefully give us full marks.
If you do need to know anything about your account or the status of your flip, you can get hold of us by pinging us an email at ‘james@weflip.com’ or giving us a call on 0800 470 4700. You can catch us 9.00am - 5.30pm, Mon - Fri.
Thanks,
James
Hey,
Thanks for taking the time to leave us an amazing review. We understand how important your time is, so we always make sure that your weflip journey is fast and smooth. I would love to know how we can get full marks from you, so your feedback on what we can do better would be great.
Thanks,
James
Hey,
Thanks for taking the time to tell us what you think. As they say, the proof is in the pudding, so we get that you want to wait and see how your flip pans out. When your completely chuffed with our flipping good service, you can always come back and hopefully give us full marks.
If you do need to know anything about your account or the status of your flip, you can get hold of us by pinging us an email at ‘james@weflip.com’ or giving us a call on 0800 470 4700. You can catch us 9.00am - 5.30pm, Mon - Fri.
Thanks,
James
Hi Gary,
Thanks for showing the world how much money we really can save people. We do pride ourselves on making sure you save money with very little effort. I would love to know how we can get full marks from you, so your feedback on what we can do better would be great. Could you get hold of us as well so we can check your account is set up.
Thanks,
James
Hey,
That’s great to hear you’ve joined the weflip team! We do like to make the process run smoothly for our customers. If you do have any problems or have any questions then please don’t hesitate to contact us on 0800 470 4700 or email us on James@weflip.com. We’ll get our flippers on the go and help with any queries you may have.
See you on the flip side!
James.
“You ask for an MPAN and I don’t see one on my bill. Unfortunately the box which says ‘...something like this’ on the request e-mail only contains a question mark...”
Hey Charles,
Sorry for any confusion this may have caused you, this isn’t the service we wanted you to have. Your MPAN number should be twenty-one digits and begin with an S like this: S 01 234 567 21 891 123 456 789, you can find it in a grid box on your electricity bill. If it’s not on your bill for any reason, you would need to give your energy supplier a call.
If you could reply to my personal message with more information, such as your email address and which web browser you were using and print screen's of the problem, that would be much appreciated. I would like to look into this further for you, so if you could send the information to James@weflip.com or give me a call on 0800 470 4700, I will be happy to help.
Thanks,
James.
Hey,
We're sorry to hear that your flip hasn't been completed yet, please keep in mind that flipping can take up to 3 weeks.
Not to worry, one of our team will be in touch to get some further information from you and chase up the status of your switch.
In the meantime you can also call us on 0800 470 4700.
Thanks,
James
Hey Alan,
Wahey! weflip love saving customers some money and we hope we’ve done that for you. We will continue to flip you to better deals in the future, so hunting for cheaper deals is off your hands.
Happy future flipping!
James.
“The only problem with our trying to use WE Flip, was that on the first occasion that we tried, your web site would not accept our passwords even after 4 attempts (they were set in accordance with your printed instructions).We tried again, a few days later and it was ok.”
Hello Ian,
Sorry to hear you had trouble with your password, that’s not what we like to hear. But I am happy to hear you found your way around it!
We want the ride to be as smooth as possible so if you have any more questions please feel free to email me on james@weflip.com or call us on 0800 470 4700.
Thanks,
James
Hey,
That’s not a problem, If you feel like giving us a few gold stars in the near future that would be flipping amazing!
See you on the flip side!
James
