“They are selling an ungating program for $99. It's just 3 pages! It lists a company you can sign up with to buy products from. Total Rip-off!. DO NOT GET SCAMMED LIKE I DID!”
“Hi
Can I say that I'm somewhat disappointed at the last switch you made on my behalf.
You told me that you had found a me a saving of £147.05 on my previous supplier, in reality I believe it's now costing me more.
I've been in touch with Igloo the supplier you recommended who initially quoted me A monthly charge of £77.27 which was based on the consumption figures of Electricity 3100 KWH and Gas 17000 KWH.
In less than a 12 month they are now telling me to increase my monthly payments to £132 a considerable increase on their original quote, stating that this was based on usage rates of electric 6590.4 KWH and Gas 18958 KWH.
My guess is they based their figures on information obtained from yourselves because I know they never received it from me. Why our electricity usage has doubled I don't know as with the increase in gas, considering we spent a large part of the summer and beginning of autumn away in our caravan.
Perhaps you could do some more searching and come up with someone less expensive..
Regards
Paul Caddick”
Hi,
Thanks for leaving us a review. I am sorry to hear your price has gone up with your new supplier.
If your energy usage goes up, the supplier will increase the bill to reflect this. They do this so you don't end up with a higher than expected bill at the end of the review period. We send across the usage figures that you put down on your application when you started with us.
If you wanted to discuss this further with us, we'd be happy to help out. Please can you get in touch either via phone on 0800 470 4700 or email us on hello@weflip.com.
We’re available Mon – Fri, 9:00am – 6:00pm.
Thanks,
Scott
Hi,
Thanks for leaving a review, we're sorry you have had this experience while using weflip.
So we can assist you further and resolve your query. Please can you get in touch either via phone on 0800 470 4700 or email us on hello@weflip.com.
We’re available Mon – Fri, 9:00am – 5:30pm.
Thanks,
Samantha
Hey Paul,
Thank you for leavings us a review.
We are sorry that you aren’t happy with the unit rate on your new deal that we have found you. A member of our customer service team has emailed you requesting further information in order to assist you.
Thank you
“I have told you I want out of your system but still energy companies are taking money from my account when told I do not want your energy, I am taking this further this time.”
Hey Michael,
We are sorry to hear that you wanted to opt out of the auto switching service that we provide.
So we can assist you further and resolve your query. Please can you get in touch either via phone on 0800 470 4700 or email us on hello@weflip.com. We’re available Mon – Fri, 9:00am – 6:00pm.
Thanks
Hey Sheena,
Thank you for leaving us a review.
The service that we provide is auto switching. We continue to search the market for a new great deal and automatically flip you once we have found this great deal.
When searching, we take into consideration any early exit fees within your savings. If you could please get in touch directly, we would be happy to explain more about this.
You can contact us on hello@weflip.com or call us on 0800 470 4700. We’re available Mon – Fri, 9:00am – 6:00pm.
Thank you
“The first time I 'flipped' I saved money. This time I followed their recommendation and it is going to cost me money. Research after I 'flipped' revealed many other better/cheaper options so I probably wont be using again. That is their own fault”
Hey GB,
Thank you for leaving us a review.
We are sorry that you think that the new flip is going to cost you more money. We would love to get to the bottom of this for you.
Please can you give us an email on hello@weflip.com and one of our team members will be able to look into this for you.
Thank you
Hey,
Thank you for leaving us a review.
We are sorry that your new supplier couldn’t take over your switch.
So we can assist you further, can you get in touch so we can get to the bottom of why this has happened?
You can email us on hello@weflip.com or call us on 0800 470 4700. We’re available Mon – Fri, 9:00am – 6:00pm.
Thank you!
“Your offer to switch came out of the blue. As far as I know I have note heard of you or Tonic and never asked you to switch. I have therefore cancelled this. I am angry about this and would like to know how you could try to implement a switch without me knowing anything about it!!!
I hope giving my E Mail address below does not mean I will get any more communications from you.”
Hey,
Thank you for leaving us a review.
The service we provide is auto switching. When signing up to weflip, you give us permission to continue to search the market for a new deal and once we find this deal we automatically flip you.
So we can ensure that this doesn’t happen again, please can you email us at hello@weflip.com or call us on 0800 470 4700.
Thank you,
Hey,
Thank you for leaving us a review.
We are sorry that you don’t think we’re a good company.
So we can get to the bottom of the issues you may of had, please can you get in touch on hello@weflip.com or call 0800 470 4700.
Thank you.
Hey Neil,
Thanks for leaving us a review.
We're sorry to hear that you've been trying to get hold of us and have had no response. Our phone lines have currently been closed due to COVID-19, but we have been contacting customers via email. I have reached out to you via email, to deal with your query as soon as possible.
Thanks.
“I recently told we flip, in writing, that I did not wish them to switch my energy supplier and they acknowledged receipt of my instruction in writing. Within 10 days they reneged and commenced a switch to People's Energy. Have told both Peoples Energy and We Flip that this switch is not authorised but only time will tell if they actually listen this time!”
Hey,
Thank you for leaving us a review.
When you signed up to our service, you gave us permission to continue to search for a great deal. Once we find this deal we automatically flip you. The service we provide is auto switching.
So we can ensure that you flip has been cancelled. Please can you email us on hello@weflip.com. We’re available Mon – Fri, 9:00am – 6:00pm.
See you on the flip side!
“We were switched to a new company without clicking the ‘yes we are happy to switch’ button and are now paying 2 companies for our energy and having difficult fixing this issue!!!!”
Hey,
Thank you for leaving us a review.
We are sorry to hear that you’re having a bit of trouble with your flip. The service we provide is auto switching. When you sign up to weflip you give us permission to switch you once we find you a new deal.
So we can assist you, please can you email us on hello@weflip.com. We’re available Mon – Fri, 9:00am – 6:00pm.
Thank you,
“I have not knowingly signed up for your service- in my opinion the fact that you have notified my current supplier that I am switching is verging on illegal I am reporting you to the energy authority”
Hey,
Thanks for leaving us a review.
When you sign up to our service, you are signing up to our auto switching service. Which is if we find you a greater deal than the one you are currently on, we'll automatically flip you. You give us consent to do this when you sign up and tick our terms & conditions. You then have 14 days to decide if it's the right move for you.
If you'd like more information on how our service works, check out our FAQ's page on our website. https://www.weflip.com/faqs/
Thanks.
Hey Susan,
Thanks for leaving us a review.
When you sign up to our service, you are signing up to our auto switching service. Which is if we find you a greater deal than the one you are currently on, we'll automatically flip you. You give us consent to do this when you sign up and tick our terms & conditions. You then have 14 days to decide if it's the right move for you.
If you'd like more information on how our service works, check out our FAQ's page on our website. https://www.weflip.com/faqs/
Thanks.
“You have managed to split my gas and electricity suppliers resulting in my bill going from £64 to £122 per month. I did request that the recomded switch was not to go ahead and yet the gas supply has not been cancelled”
Hey Andy,
Thanks for leaving us some feedback.
We have have reached out you via email about your flip. This is being investigated now for you. If you could get back to us with anymore information, we will get to the bottom of it as quickly as possible.
Thanks.
Hey,
Thanks for leaving us a review.
We are really sorry to hear this has happened and we would really like to look into this further for you straight away.
Could you please get in touch with us as soon as possible, so we can get this sorted.
If you could please give us a call on 0800 470 4700 Mon-Fri between 9am and 8pm or email us at weflip.com
Thanks.
Hey,
Thanks for taking the time to leave us a review.
We’re so sorry to hear your having issues with you flip, we would really like to look into this further for you and get to the bottom of it.
Also we will look into the situation surrounding your voucher a bit further.
So we can get this sorted, can you please give us call on 0800 470 4700 or email us at hello@weflip.com. We’re open Mon-Fri between 9am and 8pm.
Thanks
“I am a pensioner of 71 years of age living on my own as my husband passed away 5 years ago and I need my heating and lighting bill to come down even more as I have diabetes and a heart condition with bad eyes too and I think that I am being ripped off would you be able to help me alot more please Mrs E McHale thankyou.”
Hey,
We’re sorry to hear about your circumstances and of course we’d be able to help you.
We’d like to know a bit more information so we can sort a better deal for you.
If you could please give us a call on 0800 470 4700 Mon-Fri between 9am and 8pm or email us at weflip.com
Thanks.
