Hey Colin,
We’re so sorry to hear your flip hasn’t gone the way we hoped it would.
So we can get this sorted, can you please give us call on 0800 470 4700 or email us at hello@weflip.com. We’re open Mon-Fri between 9am and 8pm.
Thanks.
“I wanted a quote and you just emailed me and said i will be switched. I don't want to switch to the people you suggested. The reviewzs are awful. I should have the choice before you commit me.”
Hey,
Thanks for leaving us a review, we do appreciate your feedback.
We’re sorry to hear this has happened to you, we would really like to look into this and get to the bottom of it for you.
Please could you give us a call on 0800 470 4700, we’re available Mon-Fri between 9am and 8pm, or you can email us at hello@weflip.com and we will get back to you as soon as possible.
Thanks.
“I signed up to WeFlip in February, by September I hadn't heard from WeFlip again since first signing up, so I went to their website and found a energy deal that would have saved me £52 a year, so I should have been automatically "flipped". I emailed WeFlip to ask why they hadn't changed my supplier and I got a stock answer saying that they look at many factors when switching suppliers o would only swap suppliers when it saved more than £50 a year. It was clear from their reply that they hadn't looked into my issue as there were no fees for leaving my current deal and there was at least one deal available that would have saved me more than £50 a year. Less than 2 hours after the reply to my complaint I received an email saying WeFlip were looking for a new deal for me, so I figured the issue was sorted and they would find me a new deal.
A month later I get another email from WeFlip, not to tell me they moved me to a new deal given the £52 cheaper deal was still available, but to tell me my current supplier had gone out of business and ofgem would appoint a new supplier. I complained to WeFlip again to ask why I still hadn't been moved, and pointing out I wouldn't still be with the supplier that was going out of business if they had done their job at any point in the 8 months I had been a customer. Their reply told me that my supplier had gone out of business, as again it seems they have failed to read my email.
WeFlip never did their in the 9 months I've been a customer, and now I'm stuck being processed by OfGem. WeFlip also never managed to read the emails I sent them, or deal with them in any helpful way. I won't be using them again”
Hey Ryan,
Thanks for leaving us a review, we do appreciate your feedback.
We’re sorry to hear this has happened to you, we would really like to look into this and get to the bottom of it for you.
Please could you give us a call on 0800 470 4700, we’re available Mon-Fri between 9am and 8pm and one of our advisers can look into this for you, or you can email us at hello@weflip.com and we will get back to you as soon as possible.
Thanks.
“Don't like the fact that you need to give bank details before anything has been arranged.
Day after I set up Weflip account 550 was fraudulently taken from my account. Then got a phishing email supposedly from an energy provider.
Sort your security out.”
Hey,
Thanks for leaving us a review, we do appreciate your feedback.
We’re sorry to hear this has happened to you, we would really like to look into this and get to the bottom of it for you.
Please could you give us a call on 0800 470 4700, we’re available Mon-Fri between 9am and 8pm, or you can email us at hello@weflip.com and we will get back to you as soon as possible.
Thanks.
“Our changeover date was 17th Oct. It's now 23rd Oct and after 2 phone calls to say we havnt received our new prepayment key, we still have no key!
Neither has our old or new supplier contacted us for a meter reading!
Not very flippin good is it!”
Hey Sue,
Thanks for getting in touch.
That’s not the experience we wanted you to have after flipping with us.
We’d like to look into this and sort this out for you asap.
Please could you give us a call on 0800 470 4700, we’re available Mon – Fri between 9am and 8pm, or you can email us at hello@weflip.com and we will get back to you as soon as possible.
Thanks.
“I switched to save, however they didn't switch both my supplies but instead charged me the same for one, leaving me to pay the same with my other, costng me an additional £50 a month. I raised a complaint, contacted many many times and no reply. They didn't even honour their offer of an Amazon gift card to switch either! They didn't even tell me that 2 payments would come out in the first month! No one called me back, no one replies - now i have to take my case to the ombudsman!”
Hey Paul,
Thanks for leaving us a review, we appreciate your feedback.
We are very sorry to hear that your journey has not been as smooth as it should have been. I can assure you that we have received your complaint and a complaint handler will be in touch soon. We are also sorry that you have not had any response as of yet. The complaint handler will be able to assist you further with your flip and the situation surrounding your Amazon voucher.
If you need to get in contact with us, you can call us on 0800 470 4700, we’re available Mon – Fri between 9am and 8pm, or you can email us at hello@weflip.com.
Thanks.
Hey,
Thank you for your feedback.
We’re really sorry that you have not had the best experience with us yet, this is not the first impression we wanted you to have. Our aim is for all of our customers flips to go as smoothly as possible and sadly that hasn’t been the case this time.
We would really like to have a further look into this for you, to see why your flip didn't go well. Please give us a call on 0800 470 4700, we’re open Mon – Fri, 09:00am – 08:00pm or email us at hello@weflip.com and we will get back in touch as quick as we can.
Thanks.
Hey,
Thank you for leaving us a review.
We’re sorry your flip didn’t go through, that’s not the hassle free experience we wanted you to have. We aim to making switching your energy supply as easy as possible. So we can look into your flip, can you please give us a call on 0800 470 4700 or ping us an email at hello@weflip.com.
Thank you.
Hey,
Thank you for leaving us a review.
We’re sorry if there has been any confusion but when you signed up with us, you consented to us searching the market for a better deal and flipping you to a new supplier once we found you a saving of £50 or more annually. You then have a 14 day cooling off period to decide if you would like to continue with the flip. If you would not like to continue with the flip, all you need to do is get in touch with us.
So we can help resolve any further queries, please get in touch on 0800 470 4700 or ping us an email at hello@weflip.com. We’re available Mon – Fri, 9:00am – 8:00pm.
Thank you.
Hey John,
Thank you for leaving us a review. We’re sorry that you’re having a bit of trouble with your auto-flip.
When we find you a new supplier, we send you an email letting you know who the supplier is, along with the savings we have found you. We then give you a 14 day cooling off period, if you wish to remain with your current supplier.
So we can help resolve this issue, please contact us on 0800 470 4700 or ping us an email at hello@weflip.com. We’re available Mon – Fri, 9:00am – 8:00pm.
Thanks.
“I received an e-mail from another provider this morning informing me a direct debit was being set up to pay another energy provider. I thought this was a fraud, but after investigating found that "Weflip" had set up the DD without my consent. This has resulted in me spending morning and part of the afternoon investigating why I received an e-mail with DD instructions (which I thought was a fraud). I was on the point of freezing my current account, which would have resulted in even more wasted time.
Weflip should not progress DD instructions without the account holders consent, they should only recommend a change.”
Hey,
Thank you for leaving us a review. We’re sorry for the confusion and any inconvenience this may have caused.
When you signed up with us, you consented to us searching the market for a better deal and flipping you to a new supplier once we found you a saving of £50 or more annually. You then have a 14 day cooling off period to decide if you would like to continue with the flip. A direct debit will only be taken by the new supplier, if you decide to continue with the flip.
So we can help resolve any queries you may have, please get in touch on 0800 470 4700 or ping us an email at hello@weflip.com. We’re available Mon – Fri, 9:00am – 8:00pm.
Thank you.
“Utterly hopeless. I declined the so-called "flip" but they transferred my energy account anyway - including all my personal information and banking data without permission. I am now paying two different companies. Customer service unhelpful. Conceptually this is a terrible product because it's totally unclear who the relationships are with. One would imagine that if they were simply an intermediary then they shouldn't be able to confirm the transfers without permission - let alone contrary to your explicit permission.
Not trustworthy - I am now confused, wasting huge amounts of time trying to establish who supplies my electricity and over a £100 down on duplicate payments. Avoid like the plague!”
Hey Richard,
Thank you for taking time out of your day to leave us a review and bring this to our attention. We are sorry for any inconvenience this may have caused you.
When you first join weflip you agree to our terms and conditions, so that we can continue to search the market for you and once we find you a better deal, we would then automatically flip you and let you know via email who the new supplier is.
We would love to help and resolve any confusion you have, if you could please get in touch with us either on hello@weflip.com or call us on 0800 470 4700. We’re available Mon – Fri, 9:00am – 8:00pm.
Thank you,
“You recently "flipped" to a new supplier without informing me, who was subsequently ,"rejected", and yet still able to take my money, resulting in two payments being taken in the same month and then left me to sort out the mess, as although you can give my money away, you can't get it back. As soon as I get this mess sorted out I'll be "flipping" you straight in the bin.”
Hey William,
Thank you for leaving us a review. We are sorry to hear that your auto flip didn’t go to plan.
The current supplier can object your flip which wouldn’t allow the flip to be successful and you would remain with your current supplier.
If you can please get in touch with us, we would love to help resolve this for you.
To get in touch you can email me on hello@weflip.com or call us on 0800 470 4700. We’re available Mon – Fri, 9:00am – 8:00pm.
Thank you
Hey,
Thank you for your feedback. We’re sorry that you haven’t had the smooth journey we had hoped for. We want to look into this further and find out why the flip did not happen, so we can start saving you some pennies.
If you could kindly get in touch with us, we will be happy to look into this and see what is going on for you. You can either email us at james@weflip.com or call us on 0800 470 4700. We’re available Mon – Fri, 9:00am – 8:00pm.
Thanks.
Hey,
Thanks for your feedback.
We’re really sorry that you have not had the best experience with us yet, this is not the first impression we wanted you to have. Our aim is for all of our customers flips to go as smoothly as possible and sadly that hasn’t been the case this time.
We would really like to have a further look into this for you, to see why this has happed. Please give us a call on 0800 470 4700, we’re open Mon – Fri, 09:00am – 08:00pm or email us at hello@weflip.com and we will get back in touch as quick as we can.
Thanks.
Hey,
Thanks for taking the time to leave us a review.
We're really keen to get your details in quickly, as if these unique numbers are not provided in time your flip will expire and we wouldn't want you to have to go through the process again. Hope to hear from you soon.
See you on the flip side!
Thanks,
Hey Darin,
Thank you for leaving us a review.
We are sorry to hear that your experience with us hasn’t had the best of starts. This isn’t the customer journey we wanted you to have.
We would really like to look into this for you, to make sure your flip goes through smoothly.
Can you please get in touch with us by emailing hello@weflip.com or call us on 0800 470 4700. We’re available Mon – Fri, 9:00am – 8:00pm. Hope to hear from you soon.
Thank you.
Hey,
Thanks so much for your feedback.
As part of the weflip service, we auto flip you to the next best deal with maximum savings. In this case we have found you a better deal, usually it takes 3 weeks for the flip to happen. The new supplier may have taken the first payment when the new account was set up.
I would really like to shed some light on this for you and look into this further, just in case there has been any issues. Could you please call me on 0800 470 4700 I’m here Mon-Fri 09:00am – 08:00pm or email me at james@weflip.com.
I hope after we have resolved this issue, you will be able to give us full marks. Now let’s get your flip sorted!
Thanks,
James
“I was on a dual fuel tariff. They flipped the electric and not the gas and I am paying more than I was before. This has been going on for months and not been resolved.”
Hey Jamie,
Thanks for leaving us a bit of feedback. We are really sorry that you have not had the best experience with us yet, this is not the first impression we wanted you to have.
It may be something the supplier is waiting on but I’d really like to look into this for you, to find out what’s gone wrong. Could you please call me on 0800 470 4700 I’m here Mon-Fri 09:00am – 08:00pm or email me at james@weflip.com.
I hope after we have resolved this issue, you will be able to give us full marks. Now let’s get your flip sorted!
Thanks,
James
“Switched with this company back in May and I am having money taken out of my account from the previous company who tell me the switch is not complete and they haven’t even been approached so joe it’s costing twice what it did before and a whole load of aggravation to hoot”
Hey Catherine,
Thank you for getting in touch. We are sorry that you are having a bit of trouble with your first flip. This isn’t the customer journey we want you to have.
If you could kindly get in touch with me I will be happy to look into this and see what is going on for you. You can either email me at James@weflip.com or call me on 0800 470 4700. We’re available Mon – Fri, 9:00am – 8:00pm.
Thank you
James,
