“Your personnel need to check that they have tied customers into a contract before trying to switch me again. Further what was most annoying I had to sort the mix up myself with no assistance from weflip who suggested it was because I was possibly in debt and not paying my bills. Disappointed”
Hey James,
Thanks for leaving us a review.
I’m sorry about the issue you have explained above. I do apologise, but weflip are an auto-switching service and this is mentioned on our website. If we find you a better deal than the one you are currently on, we do automatically flip you onto that better deal. I'd like to look further into this for you and understand exactly what has happened. If you could email us with some more information I will look into your account or give me a call on 0800 470 4700.
Thanks,
James.
“I declined a switch on-line and we-flip confirmed the switch was cancelled.
Toto energy continued to try and switch me from the agreed supplier and had even arranged to debit my bank account on the 16th of July.
How did they get my bank details. I have had to cancel the DDM payment directly with my Bank.”
Hey Lester,
Thanks for leaving us a review.
We’re really sorry to hear that your flip hasn’t run as smoothly as we wanted it to. I have looked into your account more than once and I can see the flip has been cancelled to TOTO Energy. We’re really sorry for the hassle this has caused you, but TOTO Energy would have been notified of the flip being cancelled. Again we’re really sorry you’ve had to go out of your way and cancel your direct debit details directly with your bank. If you would like us to look at this again for you, please give us a call on 0800 470 4700 or email James@weflip.com with your details and I can call you back.
Thanks,
James.
Hey,
Thanks for leaving us a review.
We’re really sorry to hear that you haven’t had a good experience with weflip. I’d like to look further into this to understand exactly what has happened. If you could send an email to James@weflip.com with some information, so I can look into your account or give me a call on 0800 470 4700.
Thanks,
James.
“Totally pointless did nothing I couldn’t have already done. Supposed to let me know when there is a cheaper deal but not heard anything. I will just shop around when my fixed term ends”
Thanks for leaving us a review.
We’re really sorry to hear that you think our service is pointless. We want all our customers journeys to run smoothly and we’re really sorry to hear that you haven’t had a good start. We do let you know when we have found you a cheaper deal, but it does take time. If you are already on a good deal, we will not flip you until we have found you a better one. We’re sorry for any confusion or hassle this may have caused you.
If you would like to speak about this with us in further detail, please don’t hesitate to give us a call on 0800 470 4700 or send in an email with your details to James@Weflip.com.
Thanks
James.
“New supplier has very poor customer service, weflip won't get involved. Have cancelled subscription. Should have done my own research rather than relying on weflip's recommendations.”
Hi Mike,
Thanks for taking the time to leave us with a review.
We’re sorry about the troubles you’ve had with your chosen supplier.
Our job is to get you flipped over and make sure you’re not paying to much for your energy. Due to data protection we can’t discuss your account in as much detail as we would like to.
If you would like to discuss this further you can call me on 0800 470 4700 or ping me an email to james@weflip.com. We’re open Mon-Fri 09:00 – 20:00.
Thanks,
James.
“An absolute nightmare. No one tells you you can't use an existing smart meter. Tried to switch back to existing supplier within 14 day cooling off period but told too late by new supplier. Despite this tried to switch back however original supplier put their price up. Spoke to Weflip who told me not their problem. Have ended up with a third supplier by re application but am paying more than if I had never got involved and my smart meter no longer works!”
Hi Trevor,
Thanks for taking the time to leave us with a review.
We’re so sorry about what you’ve experienced, this is not the smooth journey we expected you to have.
We will take a lot on board from this to ensure this doesn’t happen again.
If you would like to discuss this further you can call me on 0800 470 4700 or ping me an email to james@weflip.com. We’re open Mon-Fri 09:00 – 20:00.
Thanks,
James.
“The website completely failed to warn me that an early (more than 49 days) exit from my previous supplier will incur a £40 penalty. All the other quality comparison websites warned me - as the should. Also the the claimed savings are NOT based on my current tariff, but on a assumed future tariff my current supplier may or may not offer me. The fact that I will now have to have a smart meter installed is an extra cost and as far as I am concerned a complete waste of my money, as It will save me nothing on my usage.”
Hey Martin,
We are sorry to hear that you aren’t having a the best experience with us. This isn’t the customer journey that we want you to have.
Here at weflip we are an auto switching service, we are always on the hunt for better deals to save our customers money. When we run our searches we always take into consideration any early exit fees.
You will need to speak with the supplier directly about the smart meter. If you’d like their details please contact me at James@weflip.com or call me on 0800 470 4700. We’re available Mon – Fri, 9:00am – 8:00pm.
Thank you
James,
Hey,
Thank you for leaving us some feedback.
We’re so sorry to hear this has happened, this isn’t the customer journey that we wanted you to have. If you can get in touch with us, we will have a look into this for you right away, as our aim is to save you time and money with your energy bills.
To get in touch, you can email me at james@weflip.com or call me on 0800 470 4700. We’re available Mon – Fri, 9:00am – 8:00pm.
Thank you
James
Hey,
Thank you for leaving us a review. We’re so sorry you feel this way, this isn’t the service we aimed to provide you.
We always aim to take the stress out of hunting for cheaper deals and switching suppliers. We’re sorry we couldn’t find you the cheapest deal on this occasion. We hope you would consider using our service in the future though and if you needed any help with our website, please get in touch with us. We’re open Mon-Fri, 09:00am-08:00pm. You can email us at james@weflip.com or give us a call on 0800 470 4700.
Thanks,
James
“Order given and despite 2 EMAILS from me that Brit.Gas knew nothing about me nothing done until I spoke to you. I Should not have had to do the follow ups.”
Hi John,
Thanks for taking the time to leave us a review.
I’m sorry to hear that you haven’t had the best experience with us so far, this isn’t the smooth journey we expected you to have.
The flipping process can take a few weeks, this would explain why things are a bit quiet at first.
If you would like to discuss this in more detail or you need any further help, just give me a call on 0800 470 4700 or you can ping me an email at james@weflip.com. We’re open Mon-Fri, 09:00am-08:00pm.
Thanks,
James
Hey,
I’m so sorry that you haven’t received your incentive yet! This is not what we wanted to hear.
Could you please email me at james@weflip.com or give us a call on 0800 470 4700, so that we can look into this for you straight away. We’re available Mon – Fri, 9:00am – 8:00pm.
Thank you,
James
“I hadn’t envisaged you just trying to change my supplier after 3/4 months without at least first running it past me. Caused me no end of hassle and grief to sort it out”
Hi,
I’m very sorry to hear you haven’t had the most enjoyable experience with us yet, we would never want to cause you any hassle or grief.
Here at weflip, we specialise in auto-flipping. This means once you join us, we continue to search the market to make sure you’re paying as little as possible for your energy. If we find we can save you £50 or more annually, we flip you to that supplier.
If you would like to discuss this in more detail or need any help, please call us on 0800 470 4700 or email us at james@weflip.com. We’re open Mon-Fri, 09:00-08:00.
Thanks,
James
“Nice simple site to use, I'm only giving one star as they sent me 3 review requests within a couple of hours of completing my switch form. I was going to wait until the switch was completed before I left a review but seeing as they're pestering me, here it is.”
Hey Jason,
We are glad to hear that you found our website simple to use. Our aim is to make saving money on your energy a walk in the park.
We’re really sorry that you have not had the best experience with us yet, this is not the first impression we wanted you to have. We did not mean to pester you and we’re really sorry if we sent you too many emails. If you would like us to unsubscribe you from our mailing list, please ping us your email address at james@weflip.com or give us a call on 0800 470 4700. We are always happy to help! We’re open Mon-Fri, 09:00am - 08:00pm.
Thanks,
James
“I have been completely mislead. The weflip figures quoted do not correspond to reality. I was promised an annual saving of £410.32 but based on the DirectDebit figures charged by the new supplier I will have to pay £1,214.32 more per year. This is flipping outrageous!”
Hey Jose,
Thanks for leaving us a review.
We’re really sorry, this isn’t the service we wanted you to have. I have looked into your flip and I have now sent a status update to our energy team, who are going to investigate this further for you. We hope to get to the bottom of things for you in the next couple of days. We’ll be back in touch with you then with an update and hopefully a resolution. As we want your flip to run as smoothly as possible.
For the time being if you need to speak to a member of the team please email us at james@weflip.com or call us on 0800 470 4700.
Thanks,
James
Hi,
We're sorry you felt our service could be improved. Our aim at the moment is to find our customers the best savings on the market, however we do understand that other factors are important as well. We love to hear our customers feedback and we always aim to take suggestions on board. This is definitely something we would like to add to our service in the future.
If you would like further information on any of the suppliers or would like to talk about this in more detail, please give us a call on 0800 470 4700 or ping us an email at james@weflip.com. We will be happy to help!
Thanks,
James
Hey,
We are really sorry that you have not had the best experience with us. This is not the first impression we wanted you to have. We do believe in second chances though, so I’d like to look into this for you, to find out where it went wrong. Can you call me on 0800 470 4700 or email me at james@weflip.com.
Thanks,
James
“I have used your service and moved from a tariff of £152 month, today I received the letter from new provider informing me my new tariff will be £282 month, how is that a good deal ?”
Hello,
Sorry to hear the bill you’ve had has caused a surprise! That’s not what we like to hear.
I would love to look into this further for you, so if you could give me a call on 0800 470 4700 or email me at james@weflip.com, I will be more than happy to help.
Thanks,
James
“Sadly I flipped a few weeks ago with you, as it happens one of the offers was British Gas, the provider I was with but £20 a month cheaper. British Gas has just taken the higher amount from my bank account. Please help, what is going on?”
Hey Robin,
We’re really sorry, this isn’t the service we wanted you to have.
It could be due to your energy consumption, you may have used more last month. To find out why they have taken a higher payment than expected, you’ll need to contact British Gas directly, as they will be able to tell you why you paid as much as you did. We won’t be able to contact them for you, due to data protection rules. If you do want to discuss this further or need any help, you can reply to my personal message at james@weflip.com or you can give me a call on 0800 470 4700.
Thanks,
James’
“I provided all information I was able to do on-line in my requested switch but there was no apparent conclusion to my request and I don't know if my switch has been successful or not. I was not contacted by my present supplier (as I was advised I would be) so it appears my requested switch was a waste of time. Please advise if I am wrong. And if I am wrong, please confirm to which supplier I have been switched.”
Hey Alastair,
Great news! Your flip has been successful we can see that you made your first flip on the 10 March 2019 with British Gas. We’re really sorry you haven’t heard from your present supplier. I’d like to chat through your experience in more detail. Can you call me on 0800 470 4700 or email James@weflip.com with your details and I can call you back.
See you on the flip side!
James.
“Sounded good. Completed forms. Selected new option. So far so good.
Woke up this morning to message saying the flip failed and I better check the Direct Debit I'd actually cancelled.
Let's just say it's not a good 'first impression'.”
Hi Douglas,
We are really sorry that you have not had the best experience with us yet, this is not the first impression we wanted you to have. We do believe in second chances though, so I’d like to look into this for you, to find out where it went wrong. Can you call me on 0800 470 4700 or email me at james@weflip.com. Let’s get your flip sorted!
Thanks,
James
