“My first time using Weflip will be the last. When the details of the recommended provider were provided, the monthly charge was £60 more expensive than my current provider. And this was one of the best deals in the recommended list. I have now begun the process to cancel switching.”
Hi Frances,
Thank you for taking the time to leave us a review.
When we switch you to a new deal, we always take exit fees into consideration. Please see our terms & conditions for this information.
Even though you would have been charged an exit fee, we will always ensure that you still have a saving of £50 or over.
We're sorry that it didn't work out for you this time.
If you want to speak to a member of the team, you can call us on 0800 470 4700 or emails us at hello@weflip.com. We are available Monday - Friday, 9am - 6pm.
Thanks.
“Been with you for over a year and was disappointed that you aspirated to have stopped looking for me. I did a quick search and found a saving of £400. Why had you stopped looking for me?”
Hey,
Thank you for leaving us a review.
We are sorry to hear that we couldn’t find you a better deal and that we stopped searching for a new deal.
So we can get to the bottom of why we stopped searching for a new great deal. Please can you email us on hello@weflip.com. We’re available Mon – Fri, 9:00am – 6:00pm.
Thank you.
“I cancelled the change you made and went else where for my electricity. It was another massive under quote that would lead to a big bill at the end of the year. Just another good old UK con.”
Hey Paul,
Thank you for taking time to leave us a review.
We are sorry that this has happened. We use the information provided at the time of sign up to search the market for a new great deal. So we can look into why this has happened. Please can you give us an email at hello@weflip.com. We’re available Mon – Fri, 9:00am – 6:00pm.
Thank you
“I have telephoned Weflip many times to say that I was no longer with TOTO when they went out of business. Despite this you are still sending emails with regard to TOTO and EDF. This last flip was a comparison between EDF and Igloo, as I am not with EDF how can I know that I will get a better deal than I have with Simplicity Energy. You should get your records straight before you pester people with a deal that is not compatible to the one they are on.”
Hey,
Thanks for leaving us some feedback.
We are sorry to hear that you are having issues with our service. This is something we really need to look into for you.
We hope that we can get this matter resolved for you, as soon as possible.
So we can help you further, can you please get in touch with us on 0800 470 4700 or ping us an email at hello@weflip.com. We’re available Mon – Fri, 9:00am – 8:00pm.
Thank you.
“You flipped my account without my agreement. I have asked that it be reversed. You perhaps acted in good faith, but I do not wish any flip without my prior agreement”
Hey Bill,
Thanks for leaving us a review.
Whenever we look to flip you, we’d usually send an email detailing your new tariff and spend with your new supplier.
You then have 14 days to get back to us if your not happy with the flip.
We’re sorry that you didn’t receive this email, we’d like to look into this for you and get it sorted.
If you could please give us a call on 0800 470 4700 Mon-Fri between 9am and 8pm or email hello@weflip.com that would be great.
Thanks.
Hi,
We’re sorry to hear your experience wasn’t what you were hoping for. We always try to get the best deals for our customers each time they flip with us.
So we can look into this for you, please could you give us a call on 0800 470 4700. We’re open Mon-Fri between 9am and 8pm or you can send us an email to hello@weflip.com.
Thanks.
“Sent me flip email on Saturday afternoon about the switch to another energy supplier but I busy and forgot to response. On Sunday morning I got email from my new supplier about the switch.
I think there should at least 24 hours to response to original flip email”
Hey,
Thank you for taking time out of your day to leave us a review.
The service we provide is auto-flipping, our aim is to make sure you are always on the best deal. If for any reason you aren’t happy with the flip we choose for you, you do have 14 days to cancel this flip.
If you could please contact us on 0800 470 4700 or ping us an email at hello@weflip.com, we will be more than happy to help you further with this flip. We’re available Mon – Fri, 9:00am – 8:00pm.
See you on the flip side!
“not enough clear information given. It looked as if the switch could save me money by the figures i was quoted, but when it was done the actual figure i had to pay was so close to my current supplier it really wasnt worth the effort”
Hey Barry,
Thank you for taking time out of our day to leave us a review.
We are sorry that you haven’t had the best of starts with us, this isn’t the customer journey we want you to have.
The results you see are based on the information you tell us at the time of sign up. And the way we calculate your savings is by looking at how much you’d spend over the next 12 months if you were to stay with your existing supplier.
We do believe in second chances, and we will continue to search the market for you. Once we have found you a further savings of £50 or more annually, we will automatically flip you so you don’t have to do a thing.
We would like to discuss this further, please contact us on hello@weflip.com or call me on 0800 470 4700. We’re available Mon – Fri, 9:00am – 8:00pm.
Thank you
Hi Ken,
Thanks for taking the time to leave us a review.
I’m sorry to hear it didn’t work out with your new supplier, our deals are as accurate as the information put in, so it sounds like something has gone wrong when you completed your flip form.
I would like to get this on track for you, please give me a call on 0800 470 4700 or ping me an email to james@weflip.com so I can help you out. We’re open Mon-Fri 09:00 – 20:00.
Thanks,
James
“I was provided with a contract from Utility which I was happy with and then had correspondence from another company called Toto who debited my account with the same amount that Utility had taken from me. Somehow my bank details had been provided to another company via yourselves which is concerning and also took time to resolve.”
Hi Elizabeth,
Thanks for taking the time to leave us with a review.
I’m sorry to hear you didn’t have the smoothest of journeys to begin with.
It sounds like this was our auto-switching service, when we find you an even better deal we flip you onto it to make sure you’re never paying to much for your energy.
If you would like to discuss this further, then please contact me on 0800 470 4700 or you can ping me an email to james@weflip.com. We’re open Mon-Fri 09:00 – 20:00.
Thanks,
James.
“The change over was relatively easy but Weflip failed to advise what new tariff they had changed me to, despite my numerous requests for this information.”
Hey Alastair,
We’re really sorry that you think we failed to advise you of this information, that’s not what we wanted to hear!
I’d like to look into this further, to understand exactly what has happened. Please email us at james@weflip.com or give us a call on 0800 470 4700.
Thanks,
James
Hey,
Thank you for leaving us a review. We’re so sorry to hear you’ve had some problems with your new supplier.
If you could get in touch with us and tell us a bit more about the issues you’ve had with them, we are always here to try and help. You can get in touch with me by emailing me at james@weflip.com or by calling me on 0800 470 4700. We’re available Mon – Fri, 9:00am – 8:00pm.
See you on the flip side!
James
“Still trying to get it sorted out. Over charged by supplier I was leaving. After numerous telephone calls and E Mails to old and new supplier and yourselves.
New supplier had my readings and old supplier read my electric meter two days after I left. Gave both permission to speak to each other to get it sorted. No joy.
Received letters stating they would proceed in legal action if I did not pay bill. This was very worrying. Finally old supplier contacted me and said they would sort it out and I should get final bill at the end of June. Guess what I am still waiting.
Also still waiting to see when I will get smart meter. Funny feeling it won't happen. Try to send meter reading to supplier but it won't accept readings so I have to phone. If phone calls are being charged I would have been better off staying where I was.
Yours very disappointed.”
Hey,
Thank you for leaving us some feedback. I’m so sorry that you’re having some trouble with your flip. This isn’t the service we wanted you to have.
Our aim is to save you time and money on your energy bills, so its highly important to us that we get this flip sorted for you. If you could email us at james@weflip.com or give us a call on 0800 470 4700, we will look into this right away for you. We’re available Mon – Fri, 9:00am – 8:00pm.
Thank you
James
Hi,
Thanks for taking the time to leave us a review. I’m sorry to hear you didn’t get the smooth flip that we expected you to have.
I hope we’ve got everything in place for you now.
If you would like us to look into this further for you, you can get hold of us on 0800 470 4700 or you can ping me an email at james@weflip.com. We’re open Mon – Fri, 09:00am – 08:00pm.
Thanks,
James
“The initial transaction was fine. However, the persistent DAILY 'thank you' emails are unacceptable. Despite unsubscribing several times they continued to come. I shall be contacting the Data Protection Registrar to report the company for continuing to hold my data with no legitimate reason under the Data Protection Act 2018”
Hey Derek,
We’re really glad that you found the initial transaction good. Our aim is to make saving money on your energy a walk in the park for our customers.
We’re really sorry that you have not had the best experience with us yet though, this is not the first impression we wanted you to have. We did not mean to pester you and we’re really sorry if we sent you too many emails. Please ping us your email address at james@weflip.com or give us a call on 0800 470 4700 so we can look into this for you. We’re always happy to help! We’re open Mon-Fri, 09:00am -08:00pm.
Thanks,
James
Hey Stephen,
Congratulations on being a savvy saver and thanks for leaving us some feedback.
I have double checked this for you, you are eligible for the offer. Our partners Giftcloud will be in touch within 120 days of the date you flipped, then you can spend your reward. I hope after you’ve got your voucher, we will get your stamp of approval and full marks.
See you on the flip side!
James
“WELL I'M GONNA TELL YOU MATE, I DON'T EVEN KNOW IF I'VE FLIPPED OR NOT YET, YOU CERTAINLY DON'T MAKE IT EASY FOR US GOLDEN OLDIES SPORT, I AM GONNA RING YOU OR YOU CAN RING ME IF YOU GET MY MESSAGE, MY MOBILE IS 07570825165, I'LL WAIT AND YOU CAN HELP ME I STILL WANNA FLIP SO LETS GET THINGS GOING AS I HAVE CANCER AND MY WIFE HAS COPD CAN YOU HELP ME WITH MY WINTER WARMER DISCOUNT THAT THIS COMPANY OFFER AS I AM NOT TOO GOOD ON THE OLD COMPUTER MATE...
FLIPPING YOURS DAVID HUGHES 40, STANWOOD AVENUE, SHEFFIELD S65HY..”
Hi David,
Thank you for your feedback, we do try our best to make our service as easy as possible for everyone. We are sorry that you feel this hasn't been the case with you.
I can see you have spoken with one of our flippers, Lydia and I hope this has cleared up any concerns you may have had.
If you do have any questions just give us a call on 0800 470 4700 or ping us an email to hello@weflip.com. We're open Monday-Friday 9am - 5:30pm.
See you on the flip side!
James
Hey,
We are really sorry that you have not had the best experience with us yet, this is not the first impression we wanted you to have. We do believe in second chances though, so I’d like to look into this for you, to find out where it went wrong. Usually a flip can take up to 3 weeks. Can you call me on 0800 470 4700 or email me at james@weflip.com. Let’s get your flip sorted!
Thanks,
James’
Hey,
We're sorry to hear that your first flip didn’t go to plan, that’s not the hassle-free experience we want our customers to have.
Please keep in mind that flipping can take up to 3 weeks. Not to worry, one of our team will be in touch to get some further information from you and chase up the status of your switch.
In the meantime you can also call us on 0800 470 4700.
Thanks
James
“First flip was not accepted no idea why,there was little communication from we flip they even suggested I should call the new provider myself not what this service is about? After about 5 weeks with nothing happening I have tried again, hope to be more successful but upto now not impressed”
We’re sorry you’ve not had the best experience using weflip, this is not what we wanted.
We hope you are happy with the new deal you’ve chosen, and we look forward to helping you find and stay on better energy tariffs in the future.
Got any questions? Just give us a call on 0800 470 4700 or email hello@weflip.com, We’re open Monday-Friday 9am-5:30pm.
Have a nice day.
James
