Westbrook Cycles Reviews

4.9 Rating 1,351 Reviews

98 %

of reviewers recommend Westbrook Cycles

4.9

Based on 1,351 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01642 710232

Email:

info@westbrookcycles.co.uk

Location:

Unit 9 Ellerbeck Way, Stokesley Business Park, Stokesley
Middlesbrough
TS9 7AE

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Westbrook Cycles 1 star review on 31st May 2025

Anonymous

Anonymous // 01/01/2019

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“A great service, had the rear hub I wanted, at a great price, and it was delivered within 48 hours of the order.”

Helpful Report

Posted 11 years ago

“Very fast despatch and excellent courier service with updates about delivery time so in the end did n't mind the postage fee. But being sensible it was only a rear mech hanger so surly Royal Mail 1st class would suffice ? I am now about to find out how good there returns system is as the hanger I bought does not fit my 2012 Caad8 frame despite it appearing identical to the 2013 and 2014 models ( not Westbrook cycles fault ).”

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Posted 11 years ago

“Very good would use again”

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Posted 11 years ago

“I made an initial phone call as I was a bit unsure about buying the bike without trying it first. The feedback and comfort given by the person who answered my call was very re-assuring so I took the plunge. On the order I commented that if it wasn't going to be delivered Friday please could they arrange it for Monday as it was a work address and they acknowledged me with various emails so I knew pretty much excatly when it would be with me. The delivery company were brilliant too and having experienced numerous irritating disasters with others I can't fault them, although they struggled to park up and locate the exact building they did a lap around the block, re-attempted & were very friendly with it - I'm sure others wouldn't. The assembly instructions and packing were very good - nothing difficult if you are used to packing bikes to take on holiday anyway. Luckily for me the bike is great and it fits fine, so I can't comment on the returns policy but if everything else indicates their level of service I'm sure this would have been dealt with effectively. Good work West Brook Cycles, I'm a happy customer.”

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Posted 11 years ago

“Excellent, quick service”

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Posted 11 years ago

“Brilliant customer service and very quick delivery and the bike rides very well too!”

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Posted 11 years ago

“Easy to navigate site. Clear information on products. Best parcel tracking service I have seen. Ordered on Saturday, delivered 10 a.m. Tuesday.”

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Posted 11 years ago

“Easy payment, fast delivery and a very reasonable price .. thank you”

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Posted 11 years ago

“This is the second set of Mavic wheels that I have ordered mail order from Westbrook Cycles in 12months and both purchases have been excellent. Can't fault customer service, price, delivery and overall experience. Will buy again and recommend to friends and family.”

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Posted 11 years ago

“Excellent, very quick delivery.”

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Posted 11 years ago

“West Brook delivered a good quality product at a reasonable price on time and they kept me as is possible throughout the entire ordering process including delivery.”

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Posted 11 years ago

“All good. Great customer service and lightening quick delivery.”

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Posted 11 years ago

“Everything went perfect. Fast delivery and nothing to complain.”

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Posted 11 years ago

“purchased a few items from westbrook cycles excellent service every time also had some great deals ....”

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Posted 11 years ago

“Ordered my new Scott Stego Helmet from West Brook Cycles and straight away it arrived in the post, so happy with the Stego Helmet. Brillant service from West Brook Cycles, Thankyou”

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Posted 11 years ago

“hi i bought a new bike late sunday evening on line from yourselves and it arrived on my door step 9am tuesday morning brilliant service”

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Posted 11 years ago

“Amazing customer service, original helmet not available so offered a free upgrade to a more expensive product. Delivery fast, tracked and reliable. Well done !”

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Posted 11 years ago

“Best price on the web by good 10%. Very good website with all the necessary details. Prompt delivery and excellent clarity in mails on the progress of the order.”

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Posted 11 years ago

“I rang to check out sizing for an online order of Scott Comp MTB shoes. Excellent service and BTW an excellent fit, so good advice too. Thanks.”

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Posted 11 years ago

“Offered the best price I could find, speedy delivery and good communication on the status of the order. Nothing to fault.”

Helpful Report

Posted 11 years ago

Westbrook Cycles is rated 4.9 based on 1,351 reviews