Westbrook Cycles Reviews

Name: Westbrook Cycles
Address: Unit 9 Ellerbeck Way, Stokesley Business Park, Stokesley, Middlesbrough
Rating: 4.89

4.9 Rating 1,346 Reviews

98 %

of reviewers recommend Westbrook Cycles

4.9

Based on 1,346 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01642 710232

Email:

info@westbrookcycles.co.uk

Location:

Unit 9 Ellerbeck Way, Stokesley Business Park, Stokesley
Middlesbrough
TS9 7AE

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Westbrook Cycles 1 star review on 31st May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very happy”

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Posted 11 years ago

“I recently ordered a Scott Aspect 950 for £359 (a lot cheaper than anywhere else). I ordered it on a Wednesday and it was going to be delivered the next day which I was very impressed with. My only problem (and it is a small one) was that I rang the store just before ordering to ask if it came fully built and I was told all I had to do was put the front wheel on, however there was a lot more to do than that. I also don't think it's a great idea to put cable ties around the ttires as it makes them difficult to cut without worrying about puncturing the tire. Apart from that I am very happy with my order.”

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Posted 11 years ago

“Very Impressed with the service - was kept informed of where my good were all the time - quality goods - quick delivery - will be using again for sure. Thank you :)”

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Posted 11 years ago

“Very good website easy to navigate, prompt delivery & plenty of communication regarding dispatch etc.”

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Posted 11 years ago

“Firstly, I rang the guys at the shop on a few occasions for advice before purchasing and they were really helpful. I then placed a bike order online without problems and received the bike very quickly. I would definitely recommned using Westbrook Cycles.”

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Posted 11 years ago

“Best customer service ever. As fast as my new bike ;-).”

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Posted 11 years ago

“Ordering online was so easy, great choice of products to choose from, the courier kept in contact throughout the delivery process and the added option to have the item delivered to a neighbour was excellent. 10 out of 10 keep up the good work”

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Posted 11 years ago

“I ordered a minoura seperate speed / cadance sensor. Received the item promptly but upon opening the box it was actually a combined sensor I received. This was not what I needed for my set-up, fired off a quick e-mail which was responded to right away, sent my item back and as the item was no longer obtainable received a full refund even including my return shipping costs (unsollicitated), this only costed Westbrook money and still the service was first rate. highly recommended”

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Posted 11 years ago

“Bought a Road Machine 11 Turbo Trainer, best deal on the web and very impressed with the quickness of the delivery. Would highly recommend.”

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Posted 11 years ago

“Fantastic service. Super fast delivery (for free!) and the best price I could find on the web. Thanks!”

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Posted 11 years ago

“Wonderful service very quick”

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Posted 11 years ago

“Service is very good however shipping is extremely expensive when compared to other UK based online shops. The only reason I bought from you in the end was that no other shop stocked the item I was interested in.”

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Posted 11 years ago

“I think the service overall is near perfect, the team seem friendly and very helpful. I would recommend West Brook to my team mates at my club. The delivery is generally really fast and also, it's nice to be informed if an order is going to take longer than expected.”

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Posted 11 years ago

“Quick delivery and item as stated on the website pleasure to deal with”

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Posted 11 years ago

“Excellent all round service, fast delivery, and kept updated of delivery times, and given options to change delivery date!”

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Posted 11 years ago

“I had never heard of Westbrook cycles,I found them online when looking for a turbo tyre but there service and communication and willing to help is absolutely second to none, and delivery is superb, I will definitely buy from them again and thoroughly recommend them. Well done and thank you to all at Westbrook cycles.”

Helpful Report

Posted 11 years ago

“Great service.!!! My bike was dispatched within 2 days & delivery was really convenient to point of 1hr window on day I chose myself. My bike was well packaged & only took 15 mins to put together..Very happy & would recommend Westbrook cycles to all. Thanks.”

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Posted 11 years ago

“Swift trouble free service. Many thanks”

Helpful Report

Posted 11 years ago

“Very pleased with the service received through Westbrook Cycles. Price match was agreed with no fuss and website altered straight away. A good rate on Topcashback means I will use this company again over competitors. Delivery of my wheel was hassle free as the courier company kept me up to date by text. All around, an excellent, hassle free purchase. Thanks.”

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Posted 11 years ago

“This bike puts a smile om your face, as well as plenty of mud.”

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Posted 11 years ago

Westbrook Cycles is rated 4.9 based on 1,346 reviews