Westbrook Cycles Reviews

Name: Westbrook Cycles
Address: Unit 9 Ellerbeck Way, Stokesley Business Park, Stokesley, Middlesbrough
Rating: 4.88

4.9 Rating 1,351 Reviews

98 %

of reviewers recommend Westbrook Cycles

4.9

Based on 1,351 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01642 710232

Email:

info@westbrookcycles.co.uk

Location:

Unit 9 Ellerbeck Way, Stokesley Business Park, Stokesley
Middlesbrough
TS9 7AE

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Westbrook Cycles 1 star review on 31st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent on-line bike shop with an incredibly wide selection of components. I am a first time customer, and was able to immediately receive delivery to my work address. Some on-line shop will not permit a parcel to be delivered to anywhere other than the cardholder's home address. Westbrook provided a very helpful text and e-mail to keep me informed of the parcel's progress. I am seriously considering changing permanently to Westbrook from my usual supplier, whom I have been shopping with for over 20 years now.”

Helpful Report

Posted 11 years ago

“Dealt with a warranty issue with my Scott Scale 10 in super quick time with a great turnaround. Returned bike was packaged better than the original bike. Really happy with the experience and very prompt communication throughout. My only disappointment is that the replacement frame supplied by Scott was a 610 which just isn't as nice visually as the 10 - but thats being very picky and down to Scott. Thanks Westbrook, will happily use you again.”

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Posted 11 years ago

“Exceptional speed of service. Great IT system gives you immediate and accurate updates of your order and exactly when it will arrive. Items dispatched within 5 minutes of making the order.”

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Posted 11 years ago

“Brilliant quick delivery and competitive prices. Will definately use again.”

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Posted 11 years ago

“My wheels arrived this morning, punctually as promised. They were in perfect condition and very well packed for delivery. I have been a frequent Wiggle, Parkers and Chain Reaction customer for many years and using Westbrook was a step into the unknown. However, I am delighted with their service and I will certainly consider them for future purchases. Thanks and very well done.... 10/10”

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Posted 11 years ago

“VERY HELPFUL PHONE ADVICE VERY QUICK DELIVERY. WILL BE BACK !!”

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Posted 11 years ago

“The cheapest i could find and at my door 2 days later . Top job !”

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Posted 11 years ago

“I bought some sports clothing via the internet. The price was competitive, the communications were excellent, and delivery was quick. Thanks. Highly Recommended.”

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Posted 11 years ago

“Great product at a great price!”

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Posted 11 years ago

“Excellent service on my 2012 Fizik R1 road shoe order. Your staff member who answered the phone checked they were in stock, and that the inner soles were in the shoes too while I was on the phone for a couple of minutes before ordering. Shoes arrived within 2-3 days of paying on-line. Many thanks and much appreciated, Steve”

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Posted 11 years ago

“Staff is very diligent in checking product prior to shipment. Found and made it right. Thanks”

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Posted 11 years ago

“Very professional in their work. Found a defect on product and”

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Posted 11 years ago

“It was very easy to order via your webshop. I received the ordered prduct very quickly I'd recommend your webshop to my family ad friends.”

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Posted 11 years ago

“I had not heard of Westbrook before, an Internet search for an item threw them up - I checked the forums for confidence to order with them and felt reassured. Now I get an opportunity to write the review - I ordered on Sunday, and was in possession of the item on Tuesday, safely packaged. That is excellent service and it's great to see a bike shop using the power of the internet to extend their reach. Thank you.”

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Posted 11 years ago

“Ordered Sunday, arrived Tuesday, even had option to deliver to a neighbour, excellent”

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Posted 11 years ago

“I was very happy”

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Posted 11 years ago

“Very good website easy to navigate, prompt delivery & plenty of communication regarding dispatch etc.”

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Posted 11 years ago

“Firstly, I rang the guys at the shop on a few occasions for advice before purchasing and they were really helpful. I then placed a bike order online without problems and received the bike very quickly. I would definitely recommned using Westbrook Cycles.”

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Posted 11 years ago

“Best customer service ever. As fast as my new bike ;-).”

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Posted 11 years ago

“Ordering online was so easy, great choice of products to choose from, the courier kept in contact throughout the delivery process and the added option to have the item delivered to a neighbour was excellent. 10 out of 10 keep up the good work”

Helpful Report

Posted 11 years ago

Westbrook Cycles is rated 4.9 based on 1,351 reviews