Western Soul® Reviews

Name: Western Soul®
Address: 9863 Highway 350, Snyder, Texas
Rating: 4.73

4.7 Rating 711 Reviews

92 %

of reviewers recommend Western Soul®

Company Reviews

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About Western Soul®:

Western boutique featuring women's western inspired clothing, handbags, shoes, jewelry, accessories and Crazy Train Clothing.

Phone:

8667967352

Location:

9863 Highway 350,
Snyder
Texas
79549

Western Soul® 5 star review on 22nd April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Funny youd even ask for a review. I placed my order Jan 8,2025 and I'm still waiting for atleast 2 items from this same order. Id originally ordered for a special occasion..it didnt make it in time, the shipping is horrid and so is the service. You order stuff and it's not even in stock.”

Western Soul® 1 star review on 3rd March 2025

Helpful Report

Posted 2 months ago

Hi Sharon, Your order was shipped right away. You can see in the tracking from the UPS website that there was a weather delay. There is nothing we could have done on this end to get your package there any sooner. From the record, the weight of your package, everything was shipped to you but if you need help with this the best way to get help is not through a review app... you will need to contact customer service. These reviews are not seen often.

Posted 2 months ago

“I never received my order. This is the second time I’ve ordered the same item. The first time it came broken and I could never get a response from the company regarding the broken item. I decided to order it again because I really liked it, but I have never received it!”

Helpful Report

Posted 6 months ago

Regarding the first item, ALL BROKEN ITEMS MUST BE REPORTED ON RECEIPT. You left a message on Instagram, (not a serious attempt at getting customer service), a month after it was delivered. Regarding the second purchase, per your post office, the item was delivered to your mailbox, which is not close to your house, according to them. They sent photo of your mailbox to us, which was forwarded to you, where the package was left. However, we were able to file a claim and reimburse you for this "lost package".

Posted 5 months ago

“Disappointed. The size looks like it would fit a toddler ! And it took forever (weeks) to get here and then didn’t fit anyway ! And yes I went off the size chart you have. 🙄”

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Posted 6 months ago

You placed your order on Sunday September 28th and it was delivered 4 days later on October 2nd. You ordered a 2X pullover by Sterling Kreek and a 2X top by Sterling Kreek and they do not run small, in fact this brand tends to run to the larger side of things. As small business that strives to get good products and give great customer service, it is very frustrating to see reviews that are probably meant for another company. Please take care that you are leaving a review for the actual company that you bought something from.

Posted 2 months ago

“Very thin, cheap material. Disappointed:(”

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Posted 8 months ago

“Shipping took well over 4 weeks to receive. Poor communication and subpar quality.”

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Posted 8 months ago

“Very disappointed in the quality. The sizing was off. It was too large. Diffidently not worth the price.”

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Posted 10 months ago

“Did not receive purchase”

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Posted 1 year ago

Hi Gayle, We have shipping insurance. Your order shows to have been delivered on March 19th. The best way to let us know there is a problem is by calling or emailing. The reviews are not seen very often. I have emailed you a link to complete your part of the claim.

Posted 1 year ago

“I’m very upset, I’ve never received my order”

Helpful Report

Posted 1 year ago

Hi Tamara, Your package was returned to us because of a bad address. The label said "return to sender, no mail receptacle, unable to forward." When there was no response to our emails informing you of this it was refunded. When these things happen, we give it about 24 hours for a response, if there is no response, we then do a refund. The order was shipped on January 13th and it was refunded on Jan. 22. There have been several emails to you regarding this order.

Posted 1 year ago

“I never received my purchase!!”

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Posted 1 year ago

Hi Heather, I'm sorry you've had this experience. A claim has been opened for this item that appears lost. Please complete your part of the verification emailed to you.

Posted 1 year ago

“Very disappointed in tops I ordered. Very poor quality, it wasn't like this a year ago. Material so thin you can see your under garments, I threw away over $60 in clothing. Don't waste your money.”

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Posted 1 year ago

The tops you ordered are the mesh tops. They are thin and that's the way they are made. It does state mesh in the description. They are for layering or wearing a cute bralette underneath. You're always welcome to return, new, unworn, items that you do not like within the return period.

Posted 1 year ago

“I never reviewed my order and customer service was not helpful.”

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Posted 2 years ago

I apologize for your not receiving the package. As you know, per the tracking number, it is awaiting the delivery scan. Unfortunately, we were not able to assist you because you disconnected the call as we attempted to explain the procedure for missing/lost mail. Kindly contact us again so that we can resolve the issue.

Posted 2 years ago

“Pants are entirely too long. Not wearable”

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Posted 2 years ago

“Size is not a true size, a large feels like XXL. Not satisfied with it.”

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Posted 2 years ago

“I ordered a small and the shirt was more of a large fit. Also the color was way off. It looked nothing like the picture in display. I was very disappointed went from expecting a hot pink to receiving a light pink.”

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Posted 3 years ago

“2 buttons came off new jeans waste of $”

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Posted 3 years ago

Hi Ann, We apologize for the inconvenience. Please contact us so that we con reconclie this.

Posted 3 years ago

“Not really related to your store but rather the quality of the clothing. The shirt that i ordered was $40 but was made very cheaply and its ugly. I would send it back but that would cost almost half of what i paid for the shirt. I am extremely disappointed.”

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Posted 3 years ago

“The item was poorly made. Stamped on foam rubber. Very ugly”

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Posted 3 years ago

“I was not able to return. Wanted to return due to quality of product not reaching my expectations. I did take the tags off, but had all the original packaging and had the tags too. They still would not take back.”

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Posted 3 years ago

“Ordered 2 and a half weeks ago and paid extra for 2-4day shipping and still haven't gotten my package.”

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Posted 4 years ago

Hi Connor, I'm sorry your package was delayed in the mail. It was shipped within 30 minutes of your placing your order. Unfortunately USPS is having a bad time with Covid with reduced staff and many more packages. I do see your ordered was delivered on 1-4-2021. As stated on our website all shipping times are estimates. We cannot guarantee delivery times because of the pandemic. Also for your reference here is the message posted on USPS website ....ALERT: USPS IS EXPERIENCING UNPRECEDENTED VOLUME INCREASES AND LIMITED EMPLOYEE AVAILABILITY DUE TO THE IMPACTS OF COVID-19. WE APPRECIATE YOUR PATIENCE.

Posted 4 years ago

“Down grading my review to 1 because I tried to return the wallet that I bought. It had not been used and they said it showed signs of use and demanded that I pay shipping back to me.”

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Posted 4 years ago

Western Soul® is rated 4.7 based on 711 reviews