“We’ve always used wheelspin models and have brought 2 nitro cars over the past 5years or so. Last week we spent a total of £70 on parts including a pull start for our 1 hpi (We’ve had this model for 5 years and it’s the first time we have had to change the pull start). As soon as we got home we put it on and tried it and it broke on first pull without even starting the car. We called the shop and spoke to someone called SIMON who said bring it back and I’ll take a look at it. So that’s what we did living 14 miles away the following week, to be told by a very rude SIMON that its not under warranty and they can’t change it. I’m completely disgusted with the service I received, and will not be using Wheelspin Models again and as for SIMON he is really in the wrong industry.”
“We’ve always used wheelspin models and have brought 2 nitro cars over the past 5years or so. Last week we spent a total of £70 on parts including a pull start for our 1 hpi (We’ve had this model for 5 years and it’s the first time we have had to change the pull start). As soon as we got home we put it on and tried it and it broke on first pull without even starting the car. We called the shop and spoke to someone called SIMON who said bring it back and I’ll take a look at it. So that’s what we did living 14 miles away the following week, to be told by a very rude SIMON that its not under warranty and they can’t change it. I’m completely disgusted with the service I received, and will not be using Wheelspin Models again and as for SIMON he is really in the wrong industry.”
“bought a truck it broke on the 2nd day "unsatisfactory quality" i was refused a refund and they think the consumer rights act don't apply to them --Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act”
“I ordered parts on the 15th May and paid for next day delivery, I have just received an email stating that the item will be delivered on 21st May. I will never use this company again.”
“Wanted to order parts, found the manufactures part number, wheel spin said that they didn’t list it. Couldn’t be bothered to check with the manufacturer.
Not helpful at all, having spent over £500 with them I shall be going elsewhere next time.”
“Drove for over an hour but when we arrived it looked nothing like the photos on their website, just a large understaffed counter with unpriced models on display.”
“Paid for items which they said they had. Contacting them by email 2 weeks later to find they still did not have my items. I cancelled the order by reply email immediately and asked for a refund.
Much later the same day I received an email to say the order had been posted. Nothing arrived. A week later I asked again for the refund and this time they said thay had just posted it. The last time they had made a mistake and had not posted it! Nothing ever arrived(again), and neither did my refund.
Despite repeated contacts just kept passing me to each other and nobody was really bothered. Dreadful customer service and I really would like to think it was not done intentionally. I do have the full email dialogue.”
“My husband received a model for Christmas, unfortunately it was the wrong part. After christmas, I emailed in to say it was the wrong bit and to ask to swap it for the correct part, I received an aggressive message back saying it was out of the exchange time and there was nothing they could do. Poor attitude, poor customer service, the shipping time was excessively long and the product came in an old cardboard box... Not branded packaging. Not very professional or helpful. Steer clear!”
