“I’m extremely disappointed with this company. I received chairs that were damaged, scuffed, and clearly previously returned, even though they were sold as new. The quality was unacceptable, and I had to go through the hassle of arranging a collection and refund. Very poor experience and would not recommend.”
Hello Alex,
Thank you for taking the time to share your feedback. We are genuinely sorry for the experience you’ve had. Receiving anything less than a perfect, brand new product is unacceptable, and I completely understand your disappointment.
We do have strict quality and condition checks in place for all returned unused items before they are ever sent out again. In this instance, it’s clear that those checks were not carried out to the standard we expect, and that is absolutely our mistake. We are truly sorry that this resulted in you receiving a chair that was not in the condition you should rightfully expect from us.
As you are already aware we have arranged a collection and full efund for you, but appreciate that this doesn’t undo the inconvenience or frustration caused. Please be assured that we do not sell used or second hand furniture as new, and we are reviewing this incident internally to ensure this does not happen again.
If there is anything further we can do to resolve this for you or restore your confidence in us, please feel free to reach out directly. We take this seriously and are committed to doing better.
Regards
Mark, Tracey & The WSG Team
“Clear out old bed and unboxed new after waiting more than 10 WORKING days for delivery. Bed spent not match headboard is. Lack and sides are grey. Absolutely shocking services and the office is only open Monday -Friday 9-5. Do not order from this company.”
“Extremely disappointed in the item, the top is not evenly settling on the bottom , wobbly , missing screws , I didn’t expect this much from such a known brand”
Hello Sundus
We are sorry to hear that you have received a defective item. Unfortunately our offices close for the weekend at 5pm on Friday so we were unable to pick up your complaint and deal with it immediately. Someone from our customer services team contacted you first thing this morning and rest assured we will get the problem resolved to your satisfaction
Regards
Mark, Tracey and The Where Saints Go Team
