“Return process is drawn out - still waiting on final approval for return despite already being asked for an additional narrative description of why I want to return products, which I’ve provided.”
Hi Ali,
Thanks for sharing your feedback. I’ve looked into your return and I can confirm that everything has been handled through our standard RMA process. This is the same process used by most online retailers.
We ask customers a couple of simple questions when a return is requested, as it helps us understand the reason behind it (for example: colour differences, material expectations, delivery issues, or quality concerns). This isn’t to slow things down it’s genuinely so we can keep improving our products and service.
I’ve checked your case personally, and all messages were responded to promptly with no delays on our side. Your return approval is already in progress, and we’re just waiting for the final step to complete.
Regards
Mark, Tracey & The WSG Team
“Very little information about the product itself, no information at all on its assembly (time, number of people recommended, tools required, instructions), and little infiormation on the delivery. For the customer, it was taking a gamble. If it hadn't been for the fact that one of my chilren wanted it in preefence to other options, I wouldn't have bought anything from Where Saints Go because of the lack of adequate data and description.”
Hello John
Thank you for your feedback, and we’re very sorry to hear that your experience with your recent order wasn’t as smooth as it should have been.
We always aim to provide as much information as possible on our website, including delivery details and product descriptions, but we completely take on board your comments about the level of detail not being enough in this case. Assembly instructions for this bed are provided, though we appreciate they are not in the same step-by-step style you might find from flat-pack specialists such as Ikea. That said, the assembly is straightforward, and we’re sorry if this wasn’t made clear before your purchase.
Your comments are really valuable to us and have been shared with both our team and our supplier so we can improve the information available online and make the assembly process clearer for future customers.
We’re glad the bed was the right choice for your child, and we hope it serves you well for years to come. Thank you again for taking the time to let us know where we can improve.
Best wishes,
The Where Saints Go Team
