“There unfortunately was a significant delay due to sipping issues. There was a subsequent delay where DPD tried to deliver to them pick up shop. I queried this with DPD they assured me it would be fine then sent the goods back to where saints go. I would suggest that where saints go speak with DPD and develop an arrangement which overrides pick up at a local pick up shop (other businesses do this). It led to a further delay - due to be coming today hopefully 🤞.”
“I have no issues with the company but have regrettably still not received my furniture as the courier company (DX Express) have let me down on two occasions about the delivery. This has now been resheduled for 27th November”
Thank you for your feedback. We’re very glad to hear that you’ve had no issues with us as a company.
Regarding the delivery of your order, I have contacted the couriers, and they have informed me that, due to the busy time of year, their network is experiencing some delays. They have apologised for the inconvenience and confirmed that your order is scheduled for delivery tomorrow, the 27th.
Please don’t hesitate to contact us if you need any further assistance.
“Hey The stool arrived damaged and marked. One of the feet had broken off so it was uneven, Emailed yourselves and a replacement was being sent in the post, although I don't see what good that would do as the other feet have been fixed while being made. A refund was offered, but I couldn't be bothered with all the hassle. The broken foot has been glued and so far holding out.”
Hello Karen
Thank you for taking the time to leave your review. We are really sorry your stool arrived in less than perfect condition. That’s not the standard we aim for.
We are glad to hear your repair is holding for now, but if it gives you any trouble going forward, please just let us know. We’ll be more than happy to arrange an exchange or a full refund, whichever suits you best.
If there’s anything else you need in the meantime, we’re here and happy to help.
Regards
Mark, Tracey & The WSG Team
“The product is excellent when it finally arrived but, I was very disappointed with the lack of updates and the continual delay putting the delivery date back three times. I understand it is hard working with far east importers but it could have been made clearer from the outset.”
Hello Roger,
Thank you for your feedback, and we're truly sorry for the frustration caused by the delays.
We completely understand how disappointing it is when delivery dates are pushed back, especially multiple times. You're right — clearer and more frequent updates should have been provided, and we take full responsibility for falling short in this area.
While the delays were largely due to unforeseen issues with the container from our overseas supplier, we know that doesn't lessen the inconvenience on your end. We're reviewing our communication processes to ensure that in future situations like this, our customers are kept much better informed from the outset.
We're really pleased to hear that you're happy with the product itself, and we hope it proves worth the wait. Thank you again for your patience and honest feedback — it helps us do better.
Mark, Tracey & The WSG Team
