“FOR THE SECOND TIME IN A MONTH AT THE VERNON HILLS STORE (AND IT HAPPENS ON A REGULAR) I PURCHASED 1/2 DOZEN BAGELS. DON'T KNOW IF THEY WERE OVERCOOKED OR HAD SAT OUT OVERNIGHT BUT THEY WERE STALE AND NOT PLEASANT TO CHEW. AFTER FORCING DOWN THREE OF THEM THE REMAING THREE WERE TOSSED INTO THE GARBAGE.”
“Overpriced and over rated. While at the self check out recently, I had to ask the same person THREE times for help. All she did was tell me where the bar code was, but it was not working. Obviously, she was not interested in working because she did not help.”
“I have shopped at WholeFoods for 30 years because of their policy of guaranteed freshness, excellent staff and management, customer satisfaction and excellent foods. I am very disappointed, WholeFoods quality and service has diminished greatly. It is still grossly expensive and not worth the visit. Sorry WholeFoods. I would love to be a secret shopper there. The new service is rude, angry, (unprofessional-meat market) and unfriendly. The seasoned (prior employees) WholeFoods staff should train the newbies, many are in need of customer service training. Smiling entice more spending! The afforementioned concerns have encouraged me to shop at other merchants.”
“Some of the "fresh" stuff is not so fresh.
Very high prices for just regular stuff.
Customer service sucks. Too many of the staff members busy "socializing" among themselves while you are waiting and waiting and waiting for someone to help you.
Recently bought a fruit creme brulee. It had some glue/sugary/stick stuff on the bottom. The crust was glued to the cardboard. It could not be cut in slices and served. We scooped it out but that is not how it should be served. The bottom of the pie shell remained stuck to the cardboard.”
