“I have shopped at Wholefoods for over 20 years. I used to drive from Fredericksburg, VA to the Springfield, VA Wholefoods because there were no stores near me.
I now live in Richmond, VA and shop at both Wholefoods; mainly the one that is blocks from my home at 2024 W Broad St.
Last evening I stopped at that store to pick up dinner items and a bottle of wine. I was asked to present my drivers license which I did and I also pulled the temporary paper license out stating that my license just expired on my birthday July 7, and I had not yet received my new license. I am 61 years old and do not look like I am possibly younger than 21. My expired license showed my age and photo and the temporary license showed the new expiration date.
A manager was called over to authorize my purchase of the wine. He told me the store policy does not allow approval of the expired or temporary license. I said that was ridiculous. He said I am sorry but it is store policy.
I spends hundreds of dollars at Wholefoods every month on groceries. That ended yesterday. I will no longer patronize a store that does not accept a valid DMV document as a form of I.D. and that embarrassed me in front of a line of customers and inconvenienced me by causing me to drive to the other side of town in order to purchase a bottle of wine to serve with dinner.
Shame on Wholefoods. I will be sharing my experience with all of my neighbors and writing reviews of this deplorable experience.”
“First of all the customer service cannot answer any questions and tell you to contact the regional office phone number which sends you back to the original customer service that cannot answer the question. Secondly, they purchase their lobster tails from Luke lobster and only the ones from Canada whereas the other stores in Illinois purchase the Luke lobsters from Maine which are much better tasting. Also, they cannot keep employees at the store because it is such a bad environment to work in. Also, if you cannot get a hold of anyone higher than customer service it shows that they don’t care what is going wrong.”
“The deli department was horrible I wanted plain roast beef he kept telling me they don't carry that when in fact I bought it there several times the man was rude and impatient at Bergen Mall nj”
