Wholesale LED Lights Reviews

Name: Wholesale LED Lights
Rating: 4.37

4.4 Rating 5,081 Reviews

84 %

of reviewers recommend Wholesale LED Lights

4.4

Based on 5,081 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0116 321 4120

Email:

cs@wled.co.uk

Location:

86, Scudamore Road, Leicester
LE3 1UQ

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Wholesale LED Lights 1 star review on 27th May 2025

138

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had ordered 4x exterior light fittings with bulbs. They were delivered 3 weeks ago with incorrect bulbs. 3 weeks later and I am still waiting for the replacement bulbs!”

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Posted 5 years ago

“Fantastic service prompt delivery”

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Posted 5 years ago

“I have ordered some bulbs. Unfortunately some of the bulbs came faulty. Send an email but until now I did not received any response. So I am stuck with faulty bulbs 😞”

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Posted 5 years ago

“I purchased three PIR security lights on 18/10/19. I decided i only required two units and having received no shipping information, i called customer service to reduce my order. I was told that the order had NOT yet been shipped, and would be reduced to two units, and i would receive a credit for reduced order. About a week later, and still no shipping instructions all three lights turned up. Called customer service again and was told i would be sent a “return label” and a credit arranged. Despite promises, i have heard nothing from Wholesale LED regarding return label or credit. Very disappointed, will never use this retailer again. Not too sure what action to take now as clearly Wholesale LED totally ignore customers as soon as the have your money. Customer service and after sales not fit for purpose.”

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Posted 5 years ago

“Parts arrived damaged and the returns process was quick and easy but the replacements haven’t arrived...and despite calls to the company. Nobody is getting back to me with delivery dates or arrangements...poor customer support I’m afraid.”

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Posted 5 years ago

“Easy to order. Qulck to arrive. It's a go to website for me”

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Posted 5 years ago

“Excellent Service”

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Posted 5 years ago

“Really satisfied with my led lights,they have made a huge difference to the ambience in our kitchen”

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Posted 5 years ago

“One of lamps was faulty, I’ve emailed twice to ask for a replacement. No response.”

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Posted 5 years ago

“Nice lights fast delivery thanks”

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Posted 5 years ago

“Made an order for nearly £400 worth of LED lights. When I received them I realised that I had ordered too many of one item and not enough of another. I placed another order online for the ones that I needed and emailed them (as per their website instructions) for a return - no reply. I waited 2 days and then emailed them again for a return - no reply. I then phoned them and asked to return the incorrect items. The person on the phone was very put out and it soon became obvious that they didn't like returns. After 25 minutes on the phone and being put on hold twice I was told that I could return them but because I had ordered the wrong ones I would need to pay to send them that. I didn't have a problem with that as it was my fault and sent them back with Parcelforce. 2 days later, after they had been delivered I emailed them to ask if they had received them. I was emailed a Credit Note which said that the refund would be sent to "the method of payment of the order". After 5 days I emailed them again and asked them when they would be refunding it to my PayPal account and received a reply that it would be refunded - no mention of when. After another 5 days, no refund or further correspondence, I started a dispute with PayPal as I still hadn't received the refund. They didn't even bother replying to the case and a week or so later PayPal refunded me for the return. If you are having problems with these people contact your card issuer or PayPal to get a refund as there's no point even speaking to them. I don't understand why they have glowing reviews on Reviews.co.uk but on Trustpilot their reviews are so bad except that they must be able to filter them and delete the bad reviews.”

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Posted 5 years ago

“As ever great service, than you.”

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Posted 5 years ago

“Very well laid out website, Very pleased with the lights I purchased. Will use again”

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Posted 5 years ago

“I cancelled the job twice because of A missled delivery timescale from the company”

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Posted 5 years ago

“I purchased led light bulb pleased with it quick delivery”

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Posted 5 years ago

“Great service, great products.”

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Posted 5 years ago

“Excellent products very helpful and good pricing I would recommend to anyone”

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Posted 5 years ago

“I was told when ordering that my parcel would be delivered in two-three days. After I didn't receive any dispatch notification, I e-mail in and Initially it took two days to receive a response which just told me that they were waiting for stock and my order would be dispatched when it arrived in their warehouse. When I e-mailed back to ask when they expected that to be, I received no reply. I then phoned on the Friday and asked when it was likely to be delivered as was told that they now had all parts of the order, but that as I had selected a three day delivery they wouldn't arrive until the following week. I then asked for the order to be refunded in full and cancelled as it would arrive too late. They confirmed this would be done, however I then received the package on the Monday already having purchased alternatives from another supplier. Not very happy at all!”

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Posted 5 years ago

“Excellent service and product was of a very high standard”

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Posted 5 years ago

“As others have reported on another review site, their customer service leaves something to be desired and their website’s listing of items in stock is unreliable. However, when I cancelled an order and requested a refund for an item they were unable to supply, I was pleasantly surprised to receive notification of the refund from PayPal within 90 minutes, and an apologetic phone call from someone who seemed much more competent than the person I’d dealt with online. When things go wrong with an order, a prompt and courteous response from a supplier goes a long way to repairing the damage. I was advised that the company favours this review website over others, so have posted this review on both.”

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Posted 5 years ago

Wholesale LED Lights is rated 4.4 based on 5,081 reviews