“AVOID AT ALL COSTS!! This is so bad you probably won’t believe it. Never ever again will I consider using William H Brown!!!! Absolutely disgusted with the service and shocked how unprofessional Diane was when it came to dealing with my complaint.
1. I was told by the salesman that the property would be sold through the Norwich branch, (I was particularly happy about this as it was explained to me that this branch had far more resources to sell at a higher price and much faster than the smaller branches which have only two staff to deal with this) yet it was transferred to the Hellesdon branch.
2. WHB Forgot to market the property for 3 weeks until I notified the Norwich branch.
3. To my amazement, somehow, they missed key benefits of the property and that it was to be sold as OIEO as discussed, taking three attempts to get it right via email before going live. Ultimately, I had to point out the important missing features on the marketing material, when in fact I should be the one being advised.
4. After completion the buyers spoke to me face to face, explaining they were never made aware of the garden to the right elevation of the property or to the left of the drive way and that the boundaries of the property were never pointed out on their viewings. If I had known this while in the negotiation stages, then obviously I could have come in with a counter offer or refuse the offer of £120,500 while at the same time explaining that they are not just getting the garden to the front elevation but also the garden to the right elevation, which can easily be used as a private garden if a fence it erected as there are no windows overlooking. This shows there was clearly scope for negotiating a considerably higher price than £120,500.
5. I then researched local estate agents for similar flats, this is when I found a 1 bed flat on Pyehurn Mews with exactly the same layout and a very similar sized rear garden that completed with KT Estate Agents for £135,000. Again, this shows there was clearly scope for negotiating a considerably higher price than £120,500.
6. When I called the Hellesdon branch and spoke with Diane explaining. Before I had a chance to finish, Diane became aggressively defensive, denying my claims, insinuating that my mother was a liar (as she heard the same from the buyers) and immediately threatened me with debt recovery instructions. I was overwhelmed with this approach and the conversation soon ended with a debt collection threat. Like any other customer complaint to a business, I was expecting to be able to have a conversation about my experiences, then for Diane to at the very least say something to the effect of “I will look into this before I pass comment and I will be in touch shortly”. Because this did not happen, there has not been any conversation to attempt to resolve my complaint, only legal threats.
7. The next working day I had a debt recovery company chasing me.
8. I have potentially lost a few thousand pounds for the incompetence of the Hellesdon branch.”
“Seriously the worst estate agent I have ever dealt with. Lies from beginning to end. Never call back, never update me. Wendy and lee the most useless individuals I have ever had the misfortune of dealing with. And to top it off don’t pay rent on time, and a week later when it’s paid it’s £750 short. No one cares, no one takes responsibility - area manager Andy not in the slightest bit interested in helping. Do yourselves a favour and stay clear”
“3 complaints from start to finish of the process, apologies after apologies but no improvements. Bad practices , poor advice. even their complaint team can not handle it at all. They don't even acknowledge their mistakes!
My advise id to avoid at any cost”
