“Appalling service! Booked in for MOT at 12 noon and the car is not checked until 4:30pm, did not get back to me with reasons it has failed until 5pm, half an hour before closing. When brought back for repeat MOT today (headlight realignment done), the car was parked outside the garage and technicians have not checked. The person who serve me was rude and blunt, quick to suggest I would need to have the headlight replaced when it wasn’t needed at my usual garage. Awful experience and I would strongly advise against getting any service from Williams. I would not be upgrading my car with them”
“Didn’t read review before I went, however it confirm the reception we received when I enquired about purchasing a new mini car.
We were in the area cos we were looking after the grad children (we looked Like come of the street) not taken seriously to purchase a new car. Told no negotiation on purchase price, price seen, price paid.
Not offered coffee or water, no person details taken, no interest in us,
Came away feeling a bit upset and annoyed ( deflated is a understatement)
Another sale person didn’t look up and acknowledge us, v rude personnel
I won’t be going back to Manchester Trafford centre show room, I take my purchase to another dealer.”
“Absolutely appalling service. Paid a deposit online for a used car. No contact whatsoever despite me ringing numerous times to arrange pick up. Wasn’t ready first 2 times I arranged to collect. Didn’t get the full reg of the car until the day I should have collected. Arrived to find large mark on bonnet the sales manager and sales person disagreeing as to whether the car has been serviced and MOTd (it hadn’t) I asked for my deposit to be refunded and am still waiting 6 weeks later. Emails not returned phone calls not taken. Escalated with my bank. Buyer beware.”
“DISHONEST !!!,
DISHONEST !!!,
i bought a brand new X5, on the day of collection there was quite a large mould stain in the back seat, i quickly showed the salesman the stain, he then got a guy from the garage to wipe it off but failed, then i said to Russel Drake (Salesman), please take a note of this stain and i will see if it comes off in time (Bearing in mind this is a brand new premium car), a time after the stain would not move, i have tried everything but failed, i then contacted Russel Drake and he now denies all knowledge of the stain, this is my third BMW i have bought from Russel at Williams Bolton, i will not be buying another BMW full stop, this has left a sour taste in my mouth, i am shocked at the service, he offered to try and clean it again IF i get my car serviced at Williams Bolton (i live in Chester), i should not have to fix a brand new car, disgusted !!!”
