“My car a BMW x4 was booked in to have a manufactured faulty sensor changed ( won’t give courtesy cars for a manufacturer fault) ,booked in two months in advance of my visit ,arrived this morning for what I was told is a 45 min job but may have to wait a while , when I got to the desk and spoke to the person booking my car in ,I was told it would be ready for around 3:30-3:45 ,THAT IS NOT A FEW HRS ,that’s a working day , he also said I could go for a a walk around the Trafford centre , told him this wasn’t good enough as I had to be in work for 1pm bearing in mind I was there for 10am ,he then went checked again and then said it would be about 1 hr as I was waiting ,was offered a drink , however at the other dealerships I’ve dealt with drinks on free vend on a help yourself service ,this place I was waiting over 10 mins for someone to come a give me a drink ,Why ?? (Free vend works ) anyway covered every floor looking at the cars this took me to around 11:30 still no sign of my car 12noon a staff member came over and asked if everything was ok ,I said no I was told I’d have my car back in 1 hr we’re now nearly 2 hrs in and still no sign of my car considering I’d told them I should have been back in work for 1 pm ( felt as though me being in work wasn’t there problem ) ,1:30pm finally got my car ,considering it went in for a BMW fault ,I was told my oil level was high and my tire wear on the N/S Rear was low ,do these people think that we don’t check our cars ,as mine was serviced last Saturday no warning lights , all dash instruments saying everything is ok and serviced by a BMW approved Workshop yet someone telling me I’ve got to much oil in my car , is this why I was sat in the dealership until 1:30 someone trying to find a fault with my car ? when it went in for a BMW fault ,anyway plain and simple ,will not be using this garage again ,I’ll stick with Bolton in future”
“I had bought a brand new 1 series M sport before 3rd lockdown and the first meeting was good as I was purchasing and specing my car up and had paid a fee to get my car put in a queue for building.. but after that it felt like I was just bothering who I bought the car off (AJ) and its a shame when someone is paying for a service, their priority should be to make you their centre of attention and make you feel that their customer is everything and I didn’t feel that... however, the car got a built but I had to ring to ask whether the car has been built and on its way... nevertheless, I let it go and was happy because I was getting my car. The only time I got a call from Manchester Williams was for the money or my number plate taxation queries. I let this go again... it came time to pick up my car and i know it was lockdown and everything but when walking in to reception I had waited 20 mins for AJ to come and give me the car keys.. she didn’t even apologise why she was late and when she came out she gave me keys and because we couldn’t go over the normal routine due to social distancing she gave me keys and was like do you have any issues with the car and I didn’t and was told if you have want to go through anything you can always come back and go through it, however I am not going to go as i have figured out on my own. But, I didn’t feel the specialness that someone would feel when buying such a luxury car and I felt dissatisfied with the whole buying experience. Lastly.. the knowledge she had wasn’t that great as when asked a question on the difference between different specifications of the 1 series sport and M Sport I wasn’t told I was just told ‘it doesn’t have the leather seats and it doesn’t come with heated seats’ yes this may be right but it just felt she wanted to get rid of me. I wish I had gone some where else tbh. But I ABSOLUTELY LOVE MY CAR despite all the problems I had experienced with the service! I could make someone feel more special when buying a product off me than I did when buying mine!”
