Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Wiltshire Farm Foods Reviews

2.2 Rating 60 Reviews

25 %

of reviewers recommend Wiltshire Farm Foods

Company Reviews

About Wiltshire Farm Foods:

Wiltshire Farm Foods is the UK’s leading meals delivery service, delivering more than 300 delicious frozen meals and desserts straight to the customer all over mainland UK. Their chefs ensure all meals are balanced, nutritious and full of flavour, with carefully controlled levels of salt, sugar and fat. The meals are prepared in Trowbridge, Wiltshire, frozen the moment they are cooked, and delivered across the UK & Northern Ireland through a network of local outlets.Wiltshire Farm Foods can offer the perfect way to eat well, without having to worry about long trips to the supermarket, preparing food, or managing boiling pots and pans. Many customers have special dietary needs, and they work hard to make sure meals and desserts meet the best nutritional standards. Their meals not only look and taste great, but they’re good for you too.

Phone:

0800 084 3460

Location:

Canal Road, Trowbridge
Wiltshire
BA14 8RJ

Write Your review

Tell us how Wiltshire Farm Foods made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Wiltshire Farm Foods 1 star review on 21st July 2023

Wiltshire Farm Foods 2 star review on 16th March 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have good incentive discounts so I gave them anther try with my voucher. There's morning or afternoon deliveries but no slots such as; 3 to 4 etc. as with supermarket deliveries. To be fair this is to be expected Their meals as very small and the larger ones are more expensive. I compared one of their meals with Sainsbury's (same meal) as I wanted to know which of the two was the tastiest. Sainsbury's won hands down. I am sticking to supermarkets on-line frozen and chilled meals. Vary rarely am i disappointed. WFF hot desserts are quite tasty (cheaper than Oakhouse.) Sorry WFF but you will have to up your game to get me to order from you again. Same with Oakhouse and they are even more expensive. I have always added to both companies meals to make them larger and more appetising.”

Posted 1 year ago

“Food is quite bland and nothing special.”

Posted 1 year ago

“Used to highly regard WFF but since recent company changes and the added pressures and expectations being put on employees who are passionate about serving their customers, many drivers have left which is causing major and unacceptable delivery issues. The cost of meals have increased again but quality is on decline. Sadly I’m looking into an alternative supplier because it appears the new management is not about quality of service but reducing staff to increase the company’s financial gain.”

Posted 2 years ago

“The pictures make the food quite appertiseing. But believe me there far from that when they come out the microwave just a load of mush avoid”

Wiltshire Farm Foods 2 star review on 16th March 2022

Posted 2 years ago

“Meals are fair to good. But noticed when there were shortages delivered was not refunded back into the bank via card payed on. Phoned our local Wiltshire farm foods Poole Dorset the woman on the phone said we would only receive a refund if order placed on the phone. I said what if you didn't want to phone in an order. She replied well most people would prefer to speak to someone on the phone. Will be looking to find another company that is better organised in future.”

Posted 2 years ago

“Appalling customer service, never answer the phone if you have a question: which is normally regarding poor delivery. Won't be using them again for sure.”

Posted 2 years ago

“Very tasty food. Reasonably priced.Meat and veg content sufficient but oh dear In both the lamb and beef dishes one had to search for the tiny portions of actual meat. Won’t be ordering again which is a pity because the concept is ideal for a newly widowed elderly man”

Posted 3 years ago

“I had a terrible experience with this ‘company’ or maybe ‘outfit’ I live in Devon and I believe they’re way overpriced cmnon £5-7.30.00+ there’s no way I would use them in the future even though they sent out a reduced deal”

Posted 18 hours ago

“The food is rubbish. Microwaved stosh you get better at Iceland and Farmfoods”

Posted 2 weeks ago

“Poor customer service - took 2 payments for meals - one after they were delivered because they ‘ forgot to charge ‘ - difficult to resolve - account cancelled - if you use this company keep an eye on your payments”

Posted 4 months ago

“Really bad customer service they took two payments for one order. I have contacted them several times but passed from pillar to post. Worst thing is a lot of elderly vulnerable people use this company and wouldn't notice or question bank statements. An absolute disgusting company taking advantage off customers.”

Posted 5 months ago

“I have experienced the same things where wiltshire take 2 payments for one order .you try get in touch with managerof the whitstable branch and he will not talk to you my order cost £30.16 But they took £54-82 but no response from manager.so please be careful when dealing with them as you will not receive any response”

Posted 5 months ago

“So looking forward to my meal of faggots mash & peas , bitterly disappointing - nothing like a faggot I've tasted before - bland/tasteless bullets in weak sloppy gravy. With how long Wiltshire farm foods have been in business I expected more.”

Posted 7 months ago

“Wiltshire farm foods. Not a farm. Not food. Trying to read over in hospital and have no meat no diary DIET. WFF provide brown slop and rice (spicy bean casserole). Brown slop and baked potato (Jackfruit and beans). The laughable "Provencale". Actually sliced potatoes on baked beans. All foul.”

Wiltshire Farm Foods 1 star review on 21st July 2023

Posted 9 months ago

“I cancelled ordering 18 months ago, and thought I'd give them a try again, havent a clue what has happened the meals burn around the edges, wheres the flavour gone, tasteless ,I ordered a new meal with a "dumpling" it so rock hard ,I broke a tooth trying bite it, have the chefs forgotten what seasoning is ,the new meals are tasteless, gravy on oven cook meals is see through brown water ,disgusted for the prices ,”

Posted 9 months ago

“I received a discount voucher from them, as I always order and pay for my elderly dad. I spent almost one hour on the phone trying to order several meals and use the voucher. I then got told to call Customer Services, because the order was being paid for by myself and delivered to a different address! When I called Customer Services and gave all the details - again she couldn't find my details - yet I have been using them for over 2 years. After much to - ing and fro - ing, I was told the order would have to be cancelled and re activated. This was after 30 minutes on the phone. It was as if they had never heard of me or my Father. I ended up having to cancel the whole thing, as I couldn't face another at least 30 mins, plus the cost of the calls. I'm not well myself either. So now my Father has no meals for next week and I am worried, trying to find an alternative. I did tell Customer Services that I am very unhappy and they have lost a loyal customer. Avoid this company”

Posted 10 months ago

“I received a discount voucher from them, as I always order and pay for my elderly dad. I spent almost one hour on the phone trying to order several meals and use the voucher. I then got told to call Customer Services, because the order was being paid for by myself and delivered to a different address! When I called Customer Services and gave all the details - again she couldn't find my details - yet I have been using them for over 2 years. After much to - ing and fro - ing, I was told the order would have to be cancelled and re activated. This was after 30 minutes on the phone. It was as if they had never heard of me or my Father. I ended up having to cancel the whole thing, as I couldn't face another at least 30 mins, plus the cost of the calls. I'm not well myself either. So now my Father has no meals for next week and I am worried, trying to find an alternative. I did tell Customer Services that I am very unhappy and they have lost a loyal customer. Avoid this company”

Posted 10 months ago

“I received a discount voucher from them, as I always order and pay for my elderly dad. I spent almost one hour on the phone trying to order several meals and use the voucher. I then got told to call Customer Services, because the order was being paid for by myself and delivered to a different address! When I called Customer Services and gave all the details - again she couldn't find my details - yet I have been using them for over 2 years. After much to - ing and fro - ing, I was told the order would have to be cancelled and re activated. This was after 30 minutes on the phone. It was as if they had never heard of me or my Father. I ended up having to cancel the whole thing, as I couldn't face another at least 30 mins, plus the cost of the calls. I'm not well myself either. So now my Father has no meals for next week and I am worried, trying to find an alternative. I did tell Customer Services that I am very unhappy and they have lost a loyal customer. Avoid this company”

Posted 10 months ago

“Placed first order promised next day delivery order never arrived! Telephoned customer service was told that I would receive my order 2 days later. I cancelled these jokers haven’t a clue very bad service won’t ever use again unprofessional”

Posted 10 months ago

“I have lived at my new address for two years been having my food from this company for years ,they sent it to my old address which I am so annoyed about as we haven’t lived there for two years ,if the person had pressed a button our new address was there ,then I was told by the same Person in nottm I will have to order again and I cannot get my money back to pay for it without head office approval his whole attitude was terrible I have used wiltshirfarmfoods for years but this has really upset me ,I am 77 and do not need this as I am in poor health that is why I have the meals delivered they are really good value for money which I can afford ,they have just gone up so I order 1 meal less”

Posted 1 year ago

«
1
2
3
»

Wiltshire Farm Foods is rated 2.2 based on 60 reviews