BRANCHES THROUGHOUT SCOTLAND offering Professional Solutions to problems such as Damp Proofing, Woodworm, Dry & Wet Rot, Japanese Knotweed and Basement Waterproofing
“They responded very quickly to my request for an assessment of the dry rot problem we had in our house with the assessor attending within a couple of days, and we received his report a couple of days afterwards. The actual work commenced two days later (removal of affected timbers and plaster and replacement of flooring, followed by treatment of all affected areas). Plasterers finished the job soon after. All work was carried out with minimum effect on our lives and all workmen cleaned up after finishing work for the day. All in all, we were very pleased with the result.”
“The work man did not say he was finished and leaved with out saying bye. I thought he should have showed us the work done by going over it with the plan. I was very disappointed with this part of the service.”
Hi Janet
I'm really sorry to hear we didn't meet your expectations on this occasion. Thank you for bringing this to our attention as it allows us to investigate where we went wrong and put it right. The branch manager will now look into this and may be in touch.
Warm regards,
TeamWise
“I would advise no-one to use this Company. I asked for wet rot to be treated on my property while on holiday. I return from holiday, find the job is not complete, my house still in a mess, no bath plug to bath my children and missing and broken tiles all over my bathroom. The shower screen is still leaking and now I am going to have to retile my whole bathroom, nice work! Avoid using this Company as this will just cost you lots more money. than you planned.”
Hi
We are really sorry to hear about your experience. We have been trying to contact you using the email address provided but haven't heard back from you. In order for us to investigate this matter further can you please confirm your order number or postcode at Hello@Wisepropertycare.com.
“I had wise property care carry out damp checks and estimated repairs and then had them carry out the necessary repairs needed to my property, the service i received was excellent throughout and got the repairs etc done quicker than i though, I would definitely recommend them to anyone and will be using the again for future repairs.”
“Professional job done. No mess. workers arrived on time did a good job. Between us my husband and myself have used Wise four times and would thoroughly recommend the company.”
“I would like to write a good review but it was one bad experience after another with this job i'm afraid:
The initial surveyor was quite happy to put the Flatmaster air intake immediately above a boiler flue outlet - a few safety issues there to say the least.
A failed promise on giving me 30 mins or so warning of the workmen arriving at the property.
And, the electrician didn't connect the Flatmaster properly i.e. he screwed the terminal screws onto the mains wire insulation instead of the bare copper - (it worked because the screw just and so pierced the insulation) a few safety issues there!”
Hello Mr Carr Thank you for posting your feedback and bringing this to our attention. We are extremely disappointed and concerned to hear about your experience. Your feedback has now been passed onto the Branch Manager who will investigate this matter further.
“We were very pleased with the speed, efficiency and neatness of all the tradesmen involve in applying the damp-proofing membranes and re-plastering the walls in our property. We would use the company again and recommend their services to others.”
“I put in an enquiry and had a phone back for further information. I supplied the information and that was the last I heard until being asked to review the service. first stage was very efficient but that is as far as it went!”
Hello Simon
We would firstly like to apologise Simon for the negative experience you appear to have had. The situation you describe falls short of the high customer service standards we set at Wise Property Care. Thank you for bringing this to our attention as it will allow us to investigate further. We will be in touch with you shortly to try and resolve any outstanding issues.
Kind regards,
TeamWise
