BRANCHES THROUGHOUT SCOTLAND offering Professional Solutions to problems such as Damp Proofing, Woodworm, Dry & Wet Rot, Japanese Knotweed and Basement Waterproofing
“Very good job by Wise. They brought in very good tradesmen, and knew where to source other ones for other tasks which arose. Hood project management.”
“Workmen were on time, pleasant, didn't waste time on continuous tea break. Kept me informed of work progress and I was very pleased with the finished work. I would recommend them.”
“Excellent from beginning to end in terms of conciseness re what needed done, who'd be there and when to do it, reliability of attendance, quality of work, transparency of invoicing, and all evident HSEQ activities. Wouldn't hesitate to recommend you to anyone else.”
“A quick response from a very professional company very easy to deal with from the lady who took my call to the technician who carried out the work on my property. Kind Regards, Helen From Bonnyrigg”
“Good work, efficient and quick with bookings and completing the work. It was unfortunate that our workman left litter (empty woodworm trastment bottles) which blew over our garden and onto the road) and put other refuse into a skip that was paid for and used by our roofers. It was said that WISE takes away all the mess.
Sometimes difficult to know who to contact as you have so many branches and different names at the bottom of all the emails.”
“As soon as I contacted Wise Property Care George Stewart was out to look at my problem the next day. His report on my problem was dispatched later that day to me, along with the remedial action to solve my damp issue. The following week my remedial works were complete. An absolutely first class job from Wise Property Care. I cannot thank you enough as it enabled me to put my flat on the market only two weeks later.”
“Quick and easy to arrange for someone to look at the job. Excellent contact from staff and regular updates regarding work. They were quick to start and finishe the job. Would definitely use again.”
“All staff at Wise Property were very easy to deal with: helpful, friendly, reliable and efficient.
I would have no hesitation in recommending or using their services again.
Thank you!”
“Very easy to arrange for staff to inspect the roof space of the flat I was planning to buy and also to check the lintels after the purchase had gone ahead.
Staff turned up punctually and a full report was made available very quickly. Good service all round.”
“I e mailed my usual contact at Wise Property Care, who on this occasion could not do the survey. The instruction was immediately picked up by a colleague who carried out the inspection and reported back within a matter of days. A fast and efficient service as always.”
“Hugely impressed with the quality of the job and the professionalism of the staff. My only complaint is over the confusing way that jobs are costed. Initially I was assured that the survey fee would be knocked off the final total for the job but it was not at all clear that this had been done because of the way the estimates are presented. In particular, the VAT added to the price of the survey does not appear to have been taken off. When I raised this, I was told that it was factored into the cost of the job, although no-one was able to provide me with a breakdown of the calculations to show this was indeed the case.”
Hello Gavin,
Thank you for posting your feedback.
We are really pleased that you were impressed with our quality and professionalism. However we are sad to hear about the confusion over the survey fee and VAT. Thank you for bringing this to our attention as it will allow us to investigate and review where we can improve the service to our clients.
Kind regards,
teamWise
“I would not recommend Wise to anyone looking for work to be carried out.
I had someone come out the end of March to survey the property. They did this, came back promptly with a report. I paid the deposit and they were due to start mid April. Just before they were due to start I got an email stating that it would now be the end of April. They arrive the end of April, carried out some of the work then left the place in a mess with the job half finished. I spent a couple of hours sweeping and hovering.
I had to phone them to ask when they were coming back and they explained that someone SHOULD be there the on Friday to finish the work. Thankfully they did arrive. Another hour or so tidying up after them.
Now that the work was complete I contacted them early the following week to ask for the invoice. They eventually phoned on the Thursday and asked me if the work was finished. I explained yes and they produced the invoice. It was paid straight away and I got the guarantees eventually. The previous week I had asked that all residents names could be put on. I was told this should be okay however when I received the guarantees it only had my name on it. I emailed once again and was told that this was not possible.
I passed the guarantees to the survey who amended the home report to reflect the work they have carried out. What he did however find was that the woodworm he had highlighted at the back of my communal area had not been addressed, they hadn't bothered to look there. I'm now left with this on my home report.
At present I am still waiting for a receipt for the payment I made last week despite sending 3 emails.
Not very efficient, don't always answers your emails, don't return phone calls. All of this inefficiency has meant my house has been delayed going on the market for over a month. I would be very wary about using this company.”
Hello Ian, Firstly, let us apologise for the negative experience you appear to have had with Wise. The situation you describe falls far below the standards we would expect our customers enjoy. Thank you for bringing this to our attention though, as it allows us to investigate what has happened in this instance. I will contact the branch manager on your behalf and ask him to get in touch with you to see if we can resolve any of the issues raised. Kind regards, teamWise
“Very helpful from start to finish. Detailed survey to highlight areas requiring attention. Repairs were carried out in a very professional manner with very little mess.
Would highly recommend”
“Excellent service. Very professional from start to finish. Very happy with the work carried out and the care taken to protect the rest of the house while the work was being done. Highly recommend.”
“I needed some damp proofing work on an office I had purchased. The building is about 100 years old. Time was of the essence. All their work was done on successive days and a good finish achieved. Tradesmen were pleasant and efficient; they clearly knew what they were doing. Does what it says on the van!”
