BRANCHES THROUGHOUT SCOTLAND offering Professional Solutions to problems such as Damp Proofing, Woodworm, Dry & Wet Rot, Japanese Knotweed and Basement Waterproofing
“Wise Property Care offered us a very professional, friendly and efficient service offering competitive prices in the market. We were very satisfied with the works carried out and would not hesitate to recommend them.
TSG Letting Services”
“You quoted me for all the work then decided when doing it that one wall was not required but still billed me for full amount. I have queried this and told it will be deducted from my bill and that didn't happen.
The work was done at start of January and one of the walls plaster is still wet. I advised your company of this and was told I would be contacted straight away....I am still waiting for this contact to fix the problem.”
Hello Chris,
Firstly, let us apologise for the negative experience you appear to have had with Wise. The situation you describe falls far below the standards we would expect our customers enjoy.
Thank you for bringing this to our attention though, as it allows us to investigate what has happened in this instance. Peter Ross, the manager of your local branch, is going to get in touch with you to see if we can resolve the issues raised.
Kind regards,
teamWise
“Good quality of work, with staff who care. Angus and Gareth stood out as exceptional. Not five stars as are quite a lot more expensive than competition. Get what you pay for I guess!”
“Very happy with tradesmen and their work, however, disappointed with the lack of contact from the office. No confirmation of start date, nobody told me until the day that the plasterer wasn't coming, no call to see if work was finshed satisfactorily. I had to call to see when the electrician was coming back to finish job.”
Hello Susan
Thank you for posting your feedback. We are really pleased you were happy with our tradesman and the work they carried out at your property. However, we apologise the communication from the office did not meet your expectations on this occasion.
We strive for a high level of customer satisfaction at Wise Property Care and your comments will help us investigate where the service can be improved.
We would like to thank you again for bringing this to our attention.
Yours sincerely
TeamWise
“Excellent Initial consultation and didn't feel under any pressure to purchase. Excellent installation of drimaster heat system. Although early days, appears to have resolved the problem. Would recommend to family and friends.”
“Thank you for the work you carried out for our condensation problem. The survey was efficient and identified the issues. We were provided with a clear and in-depth report and given advice on how to deal with the issue as well as having some remedial work recommended. The remedial work was carried out exactly as specified. Your staff at all levels were delightful to work with. I would have no hesitation in using your company again. Thank you once again.”
“Property wise were proffessional and gave good advice on what work should be carried out. I had rear 3 walls of house covered in a membrane due to high ground level on the outside. The work has only recently been carried out and new kitchen is in the process of being fitted so cannot comment on performance of the membrane yet”
“Very professional service. The surveyors arrived when they said they would, were very friendly & quickly identified the problem we had with dampness on a bedroom wall. The work was able to be carried out quickly and on a date and time that suited us. The work was carried out with minimal fuss, noise or mess, and all debris and materials were taken away. All in all we were very pleased with the service provided and would be happy to recommend Wise Property Care.”
“They were the only company to respond, and the other building preservation companies were only interested in the big jobs.
but in the end the price was too expensive for what I was wanting to get done.”
“We noticed we had a Damp issue in the bedroom so called in Wise Property Care to investigate the problem, we are very glad we did as it turns out to be Rising Damp also in our second bedroom which we did not know about. The man that came out was great explained everything in detail and was able to give us an estimate there and then for the job which we were happy with and our job starts in January. Would definitely recommend Wise Property Care. Mr Nico & Mr Gerard Butterfield”
“We were impressed with everyone from Wise with whom we came into contact. Each one was professional, pleasant and helpful. The job was done to a high standard and completed quicker than we expected.”
“I would recommend Wise Property to anyone. I have used them in the past and always feel that they are trustworthy, knowledgeable and have competent professional staff. They do what they say they will and on time. Staff are always pleasant. A joy to hire.”
