BRANCHES THROUGHOUT SCOTLAND offering Professional Solutions to problems such as Damp Proofing, Woodworm, Dry & Wet Rot, Japanese Knotweed and Basement Waterproofing
“Very good company to deal with very helpful and they know what they are doing. From the fist phone call to the end of the job all ways helpful. All the workmen where very good to deal with and the workmanship was first class.
Would recommend this company 100 %.”
“Laura in the Dunfermline office was fantastic. Very helpful got us booked in quick for inspection any queries a phone call to Laura answered them straight away. workmen arrived on time supplied dust sheets and hardboard to protect flooring worked hard good job done finished on time plasterer excellent on time great job. Over all great job done
regards
Julie Duthie”
“Our experience of the customer service and the quality of the workmanship were absolutely fantastic. Everyone we spoke to within the company were polite and professional and the tradesman was excellent and friendly. Very happy and would recommend”
“Wise Property Care came out quickly to assess the problem in response to my original call. On that visit, a realistic assessment of the extent of the problem and necessary works was made, and a firm price quoted - this was very comforting. A date was agreed for the work to commence. The workmen who did the actual removal of damp plaster and insertion of a damp proof membrane were cheerful, friendly, and efficient - and when they had gone, and I had difficulty shutting the door because of the changed shape of the wall, one of them came back (a considerable distance) to sort out the problem so I could lock up for the night, which I appreciated very much. They were here on the Thursday, the plasterer on the Friday, and the original two workmen on the Monday to replace skirtings and so on. Surfaces were well covered with plastic to reduce the inevitable dust and mess, and this was very efficient. I would recommend Wise Property Care wholeheartedly.”
“The survey was very professional and provided an instant estimate . After a delayed start on site the preparation and damp proof installation were carried out very promptly and cleanly by Grant but whoever was supposed to organise the plaster repairs forgot all about it. We expected the plasterer to arrive first thing on Monday morning but had eventually to ask Ross the surveyor on Tuesday morning to intervene. He phoned back to let us know the office would be in touch to say when the plasterer would arrive but a whole day has again passed without any such information.
It is quite unacceptable to leave us without our bedroom indefinitely.”
Hello Mr Wardlaw,
Thank you for taking the time to leave this review.
We are glad that you were happy with your initial survey but are equally saddened to hear about the issue with the plasterer and can only apologise.
We strive for a high standard of customer satisfaction at Wise and by bringing this to our attention you will help us avoid any problems like this in the future.
Yours sincerely,
TeamWise
“Everthing went well as usual, with no complaints from the tenants in the building during the work being carried out. As to the work I am sure it was up to your usual standard.”
“Please allow me to say that the actual work carried out by Wise was professionally completed but in my opinion the experience of dealing with Wise has been badly let down by poor communication and a billing system that is not suited to domestic customers .”
Hello Raymond,
Thank you for your recent review. We are glad to hear the works went well however, are saddened to find out about the communication and billing system issues. This is certainly not the kind of experience we would expect any customer of ours to receive.
Thank you for your getting in touch though as this will allow us to investigate what has gone on in this instance. Certainly, if you do have any further issues, please do get in touch with our Head Office team at headoffice@wisepropertycare.com
Best regards,
TeamWISE
“Although there had been an initial consultation it did not pick up a bigger problem. This involved over twice the original cost and huge disruption. My personal belongings were covered in dust and I could barely live in the flat. Wall paper was ripped off the wall - without consultation. I had to get walls re-plastered and wall-papered at great cost and inconvenience.”
Hi Linda.
Firstly, thank you for taking the time to give us your feedback.
We have spoken with the surveyor who visited your property and he confirmed that the job needed was indeed bigger than the one detailed at the initial survey. Unfortunately this can sometimes be unavoidable when further damp problems, hidden from view, are discovered when work starts. We would like to apologise for any negative experiences you had with Wise as a result. We aim to exceed our customer’s expectations at all times and are sad to see that you felt we fell short this time. Your comments will help us look at how situations like this are handled in the future.
Kind regards,
TeamWise
“I use Wise regularly as part of my job and they always provide a professional service and their surveyors are very easy to deal with, providing us a very detailed report which makes my life a lot easier.
Keep up the good work!”
“I had a very pleasant first meeting at the house with a very knowledgable man and all communication there after was satisfactory. The workmen left the house clean and tidy with a notice stating what had been done. My only slight issue was my first quotation was not quite the same as my final bill and it had not been explained correctly how the final bill was calculated. The aside, i was happy with the work done.”
“Excellent service. The problem was explained to us along with the proposed course of action. We had full confidence in the Wise staff, and the fungal treatments were applied in good time. Overall highly recommended.”
“Wise Property made a very prompt site visit, with an on the spot quote for work needing done, followed by a top quality standard of workmanship. The tradesmen were hard-working and very pleasant, including the follow up plasterer a week later. All in all a very high standard of service, backed up by their 20 year guarantee.”
