Wood Flooring Kent Reviews

Name: Wood Flooring Kent
Address: Unit 1 Churchfield Business Centre, Sidney Little Road, St Leonards On Sea, East Sussex
Rating: 4.86

4.9 Rating 44 Reviews

98 %

of reviewers recommend Wood Flooring Kent

About Wood Flooring Kent:

With more than 20 years of experience, we know which brands we trust to produce a high quality floors and other home improvement products. We’re also proud to be amongst the highest rated home improvement stores in the UK by our customers.

Our suppliers are reviewed regularly to ensure that we always bring you the best value. That’s why when you buy from Wood Flooring Kent, you know that you’re getting great products for the best price, delivered directly to you no matter where you are within the UK Mainland. You can read more about our delivery service here.

We offer free samples for more than 90% of our products, with just a charge for the postage (£2.50 per 3 samples).

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stop using Evri, useless courier. We waited in for them, no call, message confirming delivery complete with photo showing our address, nobody came to our address. Their proof of delivery showed our addressed package sitting in a random shop. Unable to get any joy via phone, email, etc. Think they've suggested we wait 10 days before they intend looking into it. Can't be good for your business. Can you forward refund as no goods received. Please refer to Evri proof of delivery photograph, we stay in a house.”

Helpful Report

Posted 2 weeks ago

Dear Robert, Thank you for taking the time to share your experience with us. I genuinely appreciate your feedback, as it helps us understand the challenges our customers may face. I’m truly sorry to hear about the issues you encountered with Evri. It's frustrating to wait for a delivery that never arrives, especially when it involves the inconvenience of waiting at home. I understand how disappointing it must be to see that your package was marked as delivered to a different location without any communication from the courier. We take your concerns seriously and are committed to resolving this matter. Could you please provide us with your order number so we can expedite the refund process for you? Alternatively we would be more than happy to resend your samples via Royal Mail. Our customer service team are always happy to have any samples undelivered resent or refund if no longer required. Additionally, if you have any suggestions on how we can improve our delivery service or support, we would love to hear them. Thank you again for your feedback, and I sincerely apologize for the inconvenience this has caused you. We strive to provide better service, and your insights are invaluable in helping us achieve that. Best regards, Jon Wood Flooring Kent

Posted 2 weeks ago

Wood Flooring Kent is rated 4.9 based on 44 reviews