“Worst Company probably in the world!
I raised a Paypal case after over a month of back and forths, they have accepted they were wrong and are offering a full refund but they want the damaged goods back and are expecting me to package it and post back a 20KG - 2.4 meter long bit of damage wood before they will refund!!!! Absolute joke of a company! YOU delivered the wrong size and damaged bit of wood thats useless, you want it back then come and get it yourself!”
“I ordered some plywood from Woodsheets on the 12th June to be delivered by 2nd July. No delivery, no contact from the company apologising, no answer to my email and they never answer the phone.
I’m going to report them to trading standards.”
“I have reported WoodSheets.com, Trading Name of Wanna Limited, to Trading Standards. They are in breach of the Consumer Rights Act 2015, Section 49. Service to be performed with reasonable care and skill.
Shockingly bad company to deal with! Highly recommend NOT giving the time of day to this company.
Ordered a couple of OSB sheets on 26th May. Zero communication so I chased them on 18th June. I was told that my order was in "production" - two sheets of plain rectangular wood, nothing more.
Again, no communications from them - I have chased them again, 15th July.
They've taken £90+ from me within minutes, and not been able to provide decent service let alone an end product.”
“Disgusting customer service. Takes an eternity to get anything delivered. I am still waiting on mine so can't comment on the quality of wood. One would think it will be rubbish if it reflects the rest of the company.”
“I wish i read the reviews before ordering. The order isn't here after two weeks which is really messing up my project. It's status is still: processing wood saw mill so i'm sure it'll be a lot longer before I see it. Two weeks to cut a piece of ply is ridiculous. They are probably shipping this stuff from far away.
The customer support is terrible. Their replies are mostly automated responses (so this must be happening a lot). I'm also unable to cancel the order because it's cut to size so now I have to spend the money twice to get the job done on time. They are just plain dishonest and never communicated that my order will be so late.”
“The worst service I have received from any ever. This surely must be a scam company? Placed a small order 6 weeks ago; still waiting. The ‘customer service’ people refuse to refund my money and tell me that 2x pieces of plywood have been subject to “quality control” for 3 weeks. Incredible.”
“I have to say the treatment from Wood Sheets is rubbish.After trying 3 times to make an easy shelfand taking 8 weeks when first told 3-5 days. After sending numerous photos , no closer to getting a refund.
Do not go anywhere near this Company. Worst Customer Relationships I have ever known”
“Lousy service, wood is rough cut to your dimensions and suitable for any kind of construction where tolerance matters. One panel was damaged. I should have looked at existing customer reviews before buying £100 worth of firewood.”
“Unfortunately my experience with this was extremely poor as i got a damaged product delivered and then upon multiple chasers, finally got no replacement delivered and eventually ther team have dragged their heels in cancelling the order.
overall, i think there is very little sense of good customer service and quoting 30 day policy around delivery of orders is just really dissapointing.
if there is a owner, manager in the company, i suggest this review makes it to them so they can perhaps look into why their customers are being porvided such a bad service.”
“f I could give them a negative rating I would.
Most horrible customer service I have ever received.
Ordered a tiny wood cut for 3 pounds only. Delivery for this is 6.95 pounds. than i realized i am not going to be home to accept delivery- so within a few hours of placing the order i requested cancellation. customer service confirmed to me the order has not yet been cut or shipped however- refused to cancel it. I explained i am happy to pay 3 pounds for the wood - but request cancelation for the 6.95 delivery that was not made. they provided very low level of service refusing any refund. I asked them to confirm they actually paid 6.95 delivery on my small order and they ignored and refused clearly knowing the actual shipping costs are less than half of that. Horrible company to deal with, stay away,”
“Do i even need to leave a review? enough bad ones here already, cant believe I didnt check reviews before purchase, in a nutshell avoid at all cost, damaged, then cut bent, wrong size, then promise to resend but just didnt bother and when i contacted them they were talking like ive never ordered, wont refund! Yet! but they will. they tried to pull a terms and condition on me but pictures clearly show they are wrong, like I said, just avoid, ive wasted days emailing back and forth so far!”
“In my experience the company dont deliver what you paid for and use the bespoke excuse to avoid refunds. Dont throw your money down the drain and avoid like the plague. Never experienced the audacity of literally providing nothing for your money. They have a few polite staff on the phone but dont be fooled by that. Also the number on the website is premium rate.”
“I changed my mind shortly after placing my order. I placed the order 6pm Saturday 3rd Jan, emailed to cancel Sunday morning. They do not cancel any orders as they are custom made. I have no problem with this policy, IF the work has started. I called to discuss this, after waiting 24 hours for a response and an hour on hold I was told my order was actually in production and would be shipped soon. This was almost certainly incorrect, my order did not ship until 13th Jan and it is 8 small pieces. Unless of course they just cut one piece per day...
Wood arrives and the quality is poor. The corners are smashed in as not packed properly and the pieces have not been cut square. The blade on the saw used was not square to the table. I would normally contact the supplier to discuss, rather than just leaving bad reviews, but honestly, I'm busy, I don't have an hour to waste to be told some nonsense policy.”
“Had the same experience as, by the sounds of it, everyone else has had with this company. Money taken and have received no product. No replies to emails and no answer to phone calls.”
“The worst company I have ever used.
The worst company I have ever used.
I ordered some simple MDF pieces in mid November 2019.
I write this review on 28 January 2020.
The order has still not arrived.
I have sent countless emails and made dozens of phone calls but I cannot seem to get any reaction from these people
I don't know what's going on at the company - I can only assume it is on it's last legs and is about to fold.
I no longer have any hope of ever receiving my order - which was about £60 worth of MDF.
I may take this to the small claims court or trading standards in the near future.
Writing this review is my last resort - I have been as patient as it is possible to be.
PLEASE DO NOT USE THIS COMPANY!!!
Thanks for reading,
Jonathan”
“Avoid avoid avoid! After the expected delivery date had past I had to call them daily to chase it up. Each time I called they I’ll get it tomorrow (I never did) I also asked for them to call me
Back with updates which they said they would, they never did!! So unprofessional. A little bit of communion is all it needs but that was too hard for them.”
“This is a scam company. They advertise 3-7 day delivery times, knowing full-well that they cannot deliver in anything like this timeframe. Then they refuse to cancel or refund orders because they are "bespoke" - even if asked to cancel before the order has been cut.
Avoid this company at all costs.”
“Absolutely pointless service. Abysmal customer service. Not convenient at all as have been waiting 3 weeks for the order. Far quicker to make up what you want yourself. Won’t let you modify an order even immediately after making the order and they haven’t even started to produce. Very awkward to deal with. Avoid this company (I wish I had and not wasted my time and money)”
