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Woolacombe Bay Holiday Parks Reviews

4.6 Rating 12,438 Reviews
92 %
of reviewers recommend Woolacombe Bay Holiday Parks
Company Reviews Questions Metrics
4.6
Based on 12,438 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
On-time Delivery
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
Read Woolacombe Bay Holiday Parks Reviews
Visit Website

Phone:

01271870343

Email:

goodtimes@woolacombe.com

Location:

Woolacombe Bay Holiday Park, Sandy Lane, Woolacombe
EX34 7AH

Write Your review

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Mrs Middleton
Verified Buyer
“It was quite hard to find the right bit to log onto and when you were asked if you wanted to spend your vouchers it didne seem to let you spend them.”
Helpful Report
Posted 11 years ago
Mrs Mcnie
Verified Buyer
“Ok site but unsure whether extra packages booked and definitely clicked relevant boxes”
Helpful Report
Posted 11 years ago
Mr Davies
Verified Buyer
“Was disappointed that I had to pay £20 for pet I don't have just because it was a pet friendly accommodation.”
Helpful Report
Posted 11 years ago
Mr Ward
Verified Buyer
“the booking took me longer than normal would not let me book ? don't know why tried to phone telephone no from brochure no answer booked it on my iphone ok”
Helpful Report
Posted 11 years ago
Mr Maclellan
Verified Buyer
“Still awaiting confirmation email about my booking”
Helpful Report
Posted 11 years ago
Miss Patten
Verified Buyer
“I was booking on my iphone so some of the fields were not aligned correctly when I gave credit card details but overall an easy process to follow.”
Helpful Report
Posted 11 years ago
Mr Fox
Verified Buyer
“I have booked before and couldn't remember my password. That function did not work and I had re-enter my details. Also it took a while for the email confirmation. Service needs to be a bit sharper”
Helpful Report
Posted 11 years ago
Mr Meaden
Verified Buyer
“Everything fine with exception of choosing how to pay. You are given 3 choices but the choice has a default selection of payment in full. My order went through as payment in full when I wanted a different option. Would be better if none of the boxes are highlighted and you are sent back if you missed it.”
Helpful Report
Posted 11 years ago
Mrs Harrison-hinks
Verified Buyer
“Password reset takes too long. Payment card detail screen out of line to data boxes you enter. Otherwise simple, it will be a great holiday as always.”
Helpful Report
Posted 11 years ago
Miss Helen Matthews
Verified Buyer
“Holiday quoted as £205 which we saved for later, a few hours later I retrieved the quote and was charged £218! I even ran the same quote and it came as £205 so not impressed we have been over charged before we have even arrived. No explanation given on the booking and no extras added.”
Helpful Report
Posted 11 years ago
We're sorry to hear you were disappointed with the price of your holiday. Saving a holiday only saves the details, not the availability and pricing, and we do display that as a warning when saving the holiday. As availability can change then a saved holiday may not be there when coming back to it, even after a short time on popular dates like school holidays, and the price may have changed also. We link our prices to availability and rate of sale, so when a break is booking up very quickly then the prices will change more frequently. I have checked your booking and can confirm that it is the correct selling price for your break at the time you booked. We look forward to welcoming you soon.
Posted 11 years ago
Miss Sarah Yorke
Verified Buyer
“Booking process was easier, but still have no booking confirmation email. Phoned up earlier to ask and still waiting for email.”
Helpful Report
Posted 11 years ago
We are sorry to hear that you are having trouble receiving your confirmation. I have checked your booking and can see that the confirmation was sent out immediately when the online booking was made, and subsequently two further confirmation emails have been sent by two of our holiday advisors - have you checked your email's "junk" folder? Because the email has the confirmation as an attachment, depending on how your email is set up, it may be seeing it as spam email. Alternatively please call our reservations team to check the email address on your booking or we can post one out to you.
Posted 11 years ago
Mrs Southall
Verified Buyer
“I kept being sent back a page. My login doesn't work for me to check my booking details. I was sent no confirmation of my booking.”
Helpful Report
Posted 11 years ago
Dear Mrs Southall, We have checked our online booking system and it seems to be functioning as it should. The problems you report sound like issues with browser set up and email spam filtering; your email provider is one of those who are quite aggressive at marking incoming emails with attachments as spam. One of our team has emailed you with further information about how to log in to your account. We look forward to welcoming you soon.
Posted 11 years ago
Mr Bradley Johnston
Verified Buyer
“Website needs to be more user friendly”
Helpful Report
Posted 11 years ago
Mrs Mary Orourke
Verified Buyer
“Easy to click through alternatives to find what suits you”
Helpful Report
Posted 11 years ago
Woolacombe Bay Holiday Parks is rated 4.6 based on 12,438 reviews
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