Login
Start Free Trial Are you a business? Click Here

Woolacombe Bay Holiday Parks Reviews

4.6 Rating 12,438 Reviews
92 %
of reviewers recommend Woolacombe Bay Holiday Parks
Company Reviews Questions Metrics
4.6
Based on 12,438 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
On-time Delivery
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
Read Woolacombe Bay Holiday Parks Reviews
Visit Website

Phone:

01271870343

Email:

goodtimes@woolacombe.com

Location:

Woolacombe Bay Holiday Park, Sandy Lane, Woolacombe
EX34 7AH

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Mr Gowland
Verified Buyer
“Process was fine. We were booking 2 different units for 2 consecutive weeks. This was a bit clunky. Cost if booking a high chair for 2 weeks was high -£24. You can buy a new one from Ikea for about £8.”
Helpful Report
Posted 11 years ago
Mrs Smith
Verified Buyer
“Booking our holiday on the website was easy to use but thought the cost of ringing to gain some information that was not available online is a little expensive.”
Helpful Report
Posted 11 years ago
Miss Spinner
Verified Buyer
“Really enjoyed holiday and would recommend it to family/friends”
Helpful Report
Posted 11 years ago
Mrs Mudie
Verified Buyer
“I struggled a few times to book on line as it wouldn't let me pass a certain stage . After ringing and explaining I was struggling I was told I could book over the telephone but would not be offered the on line discount. So this was a little disappointing. I had to keep retrying and book on another computer.”
Helpful Report
Posted 11 years ago
Mr Cole
Verified Buyer
“Was ok, struggled trying to access original account even after you sent replacement password it didn't work.”
Helpful Report
Posted 11 years ago
Mrs Winstanley
Verified Buyer
“did ask a question relating to a disabled child but have had no reply”
Helpful Report
Posted 11 years ago
Mrs Von Der Linden
Verified Buyer
“You sneakily include pets. I dot have pets and now have to call and sort this out. Not impressed.”
Helpful Report
Posted 11 years ago
Mr Stephen Sanders
Verified Buyer
“I struggled to find the most appropriate accommodation to meet our needs (4 adults & 3 children). It was not clear how the advertised accommodation could be configured for groups larger than 6. In the end I felt the whole experience of booking was very frustrating and the accommodation we have ended up with is not ideal.”
Helpful Report
Posted 11 years ago
Ms Prewett
Verified Buyer
“Whole amount of balance taken by card instead of deposit”
Helpful Report
Posted 11 years ago
Ms Newton
Verified Buyer
“We booked this holiday online using an iphone. It was sometimes difficult to maneuver through the website/pages but that's not down to the site it's self, but rather that it's not ideal to use on small screen. An app for phones would have been much easier. Looking forward to holidaying with you guys again :-) x”
Helpful Report
Posted 11 years ago
We looked at how most customers prefer to make their holiday booking and it overwhelmingly came down to a purchase with other family members around, gathered around a desktop or passing around a tablet. We've made a lot of adaptations to our website to make it a very smooth process on tablets. We've also looked at apps and mobile websites, and where our competitors do have them (and it's not many) they are honestly dreadful and far from the experience given on a normal website... there is just too much information and photos etc to show clearly on such a small screen. We are monitoring developments elsewhere and this is under constant review. We look forward to welcoming you back!
Posted 11 years ago
Mr Hemsley
Verified Buyer
“Booking price at initial stage is misleading as it does not show that discount only applies to full payment at time of booking and no mention of cost if pets need to be included until final stages of booking so the total cost was £10.50 more than expected at original offer price and there would be no discount if I had paid balance at a later date Suggest making it clear that price does not include discount unless paid in full at booking and price for pets will be added”
Helpful Report
Posted 11 years ago
Mr Howles
Verified Buyer
“Booking experience was good. But as I only use my credit card for booking holidays, 24 hours after booking online with Golden Sands I had lots of fraud on my card. I am not suggesting a link but maybe an issue with online security ???”
Helpful Report
Posted 11 years ago
We're very sorry to hear you have experienced fraud on your card. At Woolacombe Bay Holiday Parks we employ extremely high levels of card security including 2,048-bit military level security encription and, in full compliance with the latest Payment Card Industry rules, we never record card numbers either electronically or on paper and they are not stored on your booking. Our team members have no access to recall your credit card details and during the payment process with market leaders Verifone, your card details are transmitted as a "token" which means that the card details are not able to be intercepted. Whilst we have visual tracking throughout our website where we can see what users type in on a number of visits to help us further develop and improve the website, we equally do not track the payment page again in full compliance with the law.
Posted 11 years ago
Mrs Wride
Verified Buyer
“accommodation and site selection was easy to work booking failed after completion of payment not knowing if payment had been taken, tried using online help adviser only to be told no online adviser was available (though it available on the screen.) Telephone number was out of hours. next morning email from you said it had failed and via my account I was able to rebook. This was done but on completion of payment and conformation it was found that the extras booked had not been added as per saved email / booking frustrating booking. Will book extras at site and lose the savings it seems easier”
Helpful Report
Posted 11 years ago
Mr Hempenstall
Verified Buyer
“This is our first time to book with woolacombe. We booked online and selected the cancellation/amendment protection. We needed to amend the booking subsequently and found that when we called we had extra "amendment" charges and the dates covered (all in the off-peak period) had a higher level of charges and the "special" we got online wasn;t available for the amended dates. The dates we changed to were actually earlier than the previous ones so even less likely to be busy or used --- nevertheless an extra 20% dearer. While we had a great deal at the beginning, it became a good deal after we had to make an amendment. Lesson - firm up before you book and be sure you don;t need to make amendments -- it both costs and gives a bitter taste to what should have been a great experience.”
Helpful Report
Posted 11 years ago
Mr Garvey
Verified Buyer
“Even though I selected the payment in full option on the website the site only gave the £10 discount at the time of booking. I had to ring the help line to get the discount which was a bit of an inconvenience although customer services were very helpful.”
Helpful Report
Posted 11 years ago
Dear Mr Garvey, We made some improvements to the software on our online booking system on 28th January and thanks to your comment we did notice that a "gremlin" had come in when an infant was included in the party total. We have now fixed this issue first thing this morning. We thank you for bringing it to our attention and look forward to welcoming you soon, Woolacombe Bay Reservations
Posted 11 years ago
Mr Newell
Verified Buyer
“Pretty smooth booking process but a bit misleading as you don't get the discount if your paying in installments ( as I've got to do ) this weren't stated till right at the payment point at the end of the process.”
Helpful Report
Posted 11 years ago
Mrs Foran
Verified Buyer
“Tried a few times to book but kept coming up holiday not chosen, so in the end did on my phone internet....”
Helpful Report
Posted 11 years ago
Mr Hackett
Verified Buyer
“Easy to book, but cannot understand why you have to give a mobile number, when you have a landline number. I have had to use someone elses mobile number so that I could book the holiday.”
Helpful Report
Posted 11 years ago
Mrs Dunn
Verified Buyer
“I searched for accommodation for 8 knowing that some villas and apartments sleep 8 but the online booking said that no accommodation was available. I rang the help desk they told me to book for 4 then ring back with the booking and they would amend the number in the party. They did. process took a lot longer than necessary!”
Helpful Report
Posted 11 years ago
Mrs Gregory
Verified Buyer
“Bit laborious at times and if you have to go back you lose everything and start again. Could save information instead.”
Helpful Report
Posted 11 years ago
Woolacombe Bay Holiday Parks is rated 4.6 based on 12,438 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request