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Woolacombe Bay Holiday Parks Reviews

4.6 Rating 12,438 Reviews
92 %
of reviewers recommend Woolacombe Bay Holiday Parks
Company Reviews Questions Metrics
4.6
Based on 12,438 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
On-time Delivery
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
Read Woolacombe Bay Holiday Parks Reviews
Visit Website

Phone:

01271870343

Email:

goodtimes@woolacombe.com

Location:

Woolacombe Bay Holiday Park, Sandy Lane, Woolacombe
EX34 7AH

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Mr Love
Verified Buyer
“Booked via a tablet device. Found it ok but laggy,support on these "mobile" devices could do with looking into,or perhaps an app to aid the booking process. Also when booking I didn't know which area my executive lodge would be situated in the holiday park. Regarding payment their should be an option on the my account to pay In chunks rather than just the option of paying the balance off. The website itself is great”
Helpful Report
Posted 10 years ago
Mr Hawkins
Verified Buyer
“Would be helpful to have a drop down on the number of holiday units wanted.”
Helpful Report
Posted 10 years ago
Thank you for your feedback. Each holiday home or camping/touring pitch is its own individual booking and is allocated separate booking references. It is not possible to book multiple units on the same booking online or by telephone, although we do offer this facility for group bookings made through our groups team and consisting of six or more units. ^kd
Posted 10 years ago
Mrs Mccarthy
Verified Buyer
“Booking was ok and fairly straight forward”
Helpful Report
Posted 10 years ago
Mrs Hill
Verified Buyer
“I had to come back to the booking after a couple of hours. The first time it would not accept my details of what was needed and kept reverting to the original page. Now completed OK.”
Helpful Report
Posted 10 years ago
Mr Hyams
Verified Buyer
“When booking 2 types of our stay 1 static 1tourer your web site booked me in to twichen then booked the tourer into easewell didnt realise until booked so phoned up young lady very helpfull swapped us over to twichen but need the option of site to be more clear”
Helpful Report
Posted 10 years ago
Mr Williams
Verified Buyer
“More pictures of accomodation and other facilities would have been nice..”
Helpful Report
Posted 10 years ago
Mr Asplin
Verified Buyer
“From the information on the web site it wasn't clear where the pitch class being selected were positioned on the site. Ideally it should show the currently available pitches on a site map and allow the customer to select the pitch preferred.”
Helpful Report
Posted 10 years ago
Mr Cornish
Verified Buyer
“I would have liked more information on the difference between the various villas/lodges.”
Helpful Report
Posted 10 years ago
Miss Chorley
Verified Buyer
“I would like to be able to book numerous accommodation rather then just 1 apartment/chalet at a time!”
Helpful Report
Posted 10 years ago
Mr Allen
Verified Buyer
“The layout to make a booking is very clear and easy to use. However, when it came to going ahead with the booking, the online system automatically added the pet 20 pound surcharge although we had specifically not selected this type of accommodation. We tried several times and every time we were asked to pay 20 pounds more than due. Also, at one point the price for the same accommodation had gone up from 146 pounds to 155 pounds. This got us to almost give up until I used the online help service. Someone (called Sue) responded very promptly and started looking into it. During that time, I tried making the booking again and this time, it worked. Unfortunately the online help service closed and i did not get the chance to thank Sue for trying to help, so thank you Sue :-) So all in all, very easy to use until the system started messing us around..”
Helpful Report
Posted 10 years ago
Ms Marlow
Verified Buyer
“the process lost my booking and I had to start again”
Helpful Report
Posted 10 years ago
Mr Kill
Verified Buyer
“Not the easiest of sites to navigate but got there in the end. Seems strange that you have to enter a mobile no but not necessarily a land line - I believe there are still people who dont have mobile phones?”
Helpful Report
Posted 10 years ago
Mr Wheaton
Verified Buyer
“Although the new website looks really good, as a returning customer it took me a while to find how to book on line. It would help if the 'find your holiday' link was changed to 'find and book your holiday'.”
Helpful Report
Posted 10 years ago
Dear Mr Wheaton, thanks for your feedback and we have found it useful. We used to have two routes in to book on the old website, one called "Find your holiday" and one called "Book now". We thought the "Book now" button was a little aggressive sounding and tracking on the website showed that many of our customers seemed to be put off by that too. However, we might well have gone too far the other way so have now changed it to "Search and book" which we think covers all the bases. Thank you very much for giving us your feedback, ^kd
Posted 10 years ago
Mrs Pithouse
Verified Buyer
“Booking was fine. Looking forward to returning to Woolacombe.”
Helpful Report
Posted 10 years ago
Mr Brookes
Verified Buyer
“Easy to book but it would have been nice to be able to see where the accommodation is on the site map and make your choice accordingly.”
Helpful Report
Posted 10 years ago
Mr Young
Verified Buyer
“The booking was a little difficult as I wanted to book 4 platinum caravans but I had to book them individually which was a bit of a pain as I had to keep putting my card details in.”
Helpful Report
Posted 10 years ago
Mrs Hannon
Verified Buyer
“fine”
Helpful Report
Posted 10 years ago
Mrs Mann
Verified Buyer
“Had to phone to get an explanation of offer.”
Helpful Report
Posted 10 years ago
Miss Lee
Verified Buyer
“the website kept crashing so i had to wait 3 days before i could actually access it to book”
Helpful Report
Posted 10 years ago
We're sorry to hear you had problems booking online. We've not had any warnings that our online booking system has not been working and the statics show that it is performing well. Perhaps the cache in your browser needs clearing out; unless it's set up to clear out regularly in your browser it can cause issues. Equally there has been a recent update to both Google Chrome and Firefox and we noticed ourselves that a couple of things weren't working quite right on a PC that the update hadn't gone through on. It's worth checking that you're running the most up to date version of your browser and that your cache is cleared out regularly. Hope that helps, ^kd
Posted 10 years ago
Mrs Matthews
Verified Buyer
“I had problems with my booking as I needed to book a lodge and an apartment. I phoned and discovered both would cost more if I booked over the phone so decided to try to do it on line. The apartment was straightforward, but I needed to book a lodge with a bath, and it wasn't clear on line how to do this, so I then had to phone again to make the booking over the phone and pay the extra. Apparently only three bedroom gold lodges have baths, but the web site didn't make this clear.”
Helpful Report
Posted 10 years ago
Woolacombe Bay Holiday Parks is rated 4.6 based on 12,438 reviews
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