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Worktop Express Reviews

2.4 Rating 156 Reviews
35 %
of reviewers recommend Worktop Express
2.4
Based on 156 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 53%
Accurate And Undamaged Orders
Greater than 34%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Over A Week
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Phone:

0345 22 22 644

Email:

reviews@worktop-express.co.uk

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Worktop Express 1 star review on 19th August 2026
Anonymous
Worktop Express 1 star review on 6th February 2024
Nain
Worktop Express 1 star review on 26th October 2023
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Worktop Express 1 star review on 30th July 2022
Anonymous
Anonymous
Anonymous  // 01/01/2019
“Sadly after spending close to £2000 on solid wood worktops with worktop express we discovered the quality was not as described or expected. Colour fill has been used on the 'good' side in multiple areas, some of this was seen before installation and ammendments made accordgingly but other areas were only noticed once areas of fill fell out after oiling. When this had been reported the so called compensation offered was pittiful, not even enough to get a professional to return to fix the holes properly. After highlighting the fact there is no mention of the allowed use of colour fill on the good side of the worktop in the terms and conditions this was ignored. I was told if I proceeded with a small claims, to cover costs to get the holes left from the colourfill falling out fixed, the original offer of compensation would be removed. Fair? Before worktop express respond publically stateing this is a natural product etc. etc. we are all aware of that and expect cracks and knots which could lead to holes over time, what we dont accept is the use of colour fill to try and hide this, when customer service says colour fill isnt used on the good side, for the fill to fail after oiling and then not cover the cost of putting this right.”
Worktop Express 2 star review on 11th October 2026
Helpful Report
Posted 1 week ago
“Beware! Everywhere they post "two man delivery" but in fact it's just to your front door - if you live in a flat or need up the stairs - tough! Even their own delivery drivers say they get angry customers all the time when they discover these two strong strapping lads won't take it past your ground floor, but the company apparently is not bothered for their staff to take the abuse and continues to hide the fact they will only delivery to ground floor door in the small print of the terms & conditions. Also the worktop is just a slab - if you want curved corners you have to pay extra for it. My worktop had a black mark in the middle, and filler marks all over it... Would have returned it except builder got to it before I did and had cut it already.. Disgraceful company!”
Helpful Report
Posted 7 years ago
Worktop Express is rated 2.4 based on 156 reviews