Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Worktop Express Reviews

2.5 Rating 141 Reviews

37 %

of reviewers recommend Worktop Express

Company Reviews

2.5

Based on 141 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 34%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

0345 22 22 644

Email:

reviews@worktop-express.co.uk

Write Your review

Tell us how Worktop Express made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Worktop Express 1 star review on 6th February 2024

Worktop Express 1 star review on 26th October 2023

Worktop Express 1 star review on 30th July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worked for the company for 4 months, was told to leave after having a few days off after being told I had pneumonia... I have seen how they treat customers and its shocking. One customer I had been to in total 5 times to deliver a worktop which the company kept sending back to him hoping he would except the worktop so they didn't have to replace it and tried to charge him for delivery everytime. The amount of times a customer has refused a worktop and we have been told by higher management to leave it in the depo and re deliver in a few days, the customer wont notice. The Van's are old and dangerous, and we have no real support from the company to keep the worktops in tact, so when the worktops get damaged in transit they try and charge us for the damage. Dont waste your time with this company. For your ordering a normal uncut worktop they are not to bad but if you want anything cut to your specific needs your going to have problems. Complete joke of a customer service which even for drivers are a nightmare to get hold of.”

Posted 4 years ago

“Having received and installed one of their wooden worktops, one of the staves split and came loose. I have provided this company with extensive information to resolve this, but 2 months down the line my enquiries as to why they have not resolved my problem is met with silence. As a customer I expect that sometimes products will have faults but I expect good customer service when this happens and unfortunately this has been distinctly lacking. All the positive reviews on here are from customers who have not experienced problems, the integrity of any company is how they deal with problems and in this case it is very poor.”

Posted 7 years ago

“Worked for the company for 4 months, was told to leave after having a few days off after being told I had pneumonia... I have seen how they treat customers and its shocking. One customer I had been to in total 5 times to deliver a worktop which the company kept sending back to him hoping he would except the worktop so they didn't have to replace it and tried to charge him for delivery everytime. The amount of times a customer has refused a worktop and we have been told by higher management to leave it in the depo and re deliver in a few days, the customer wont notice. The Van's are old and dangerous, and we have no real support from the company to keep the worktops in tact, so when the worktops get damaged in transit they try and charge us for the damage. Dont waste your time with this company. For your ordering a normal uncut worktop they are not to bad but if you want anything cut to your specific needs your going to have problems. Complete joke of a customer service which even for drivers are a nightmare to get hold of.”

Posted 4 years ago

“Avoid! this company is an absolute joke, I would never and never will recommend them to anyone, they should change a name to WORKTOP DISASTERS. Their Customer service (lack of it really) is just shocking and beyond any level....long an awfull experience I had, Staff very rude, don't give a damn about you... failed to deliver 6 times , so dissapointing... long story short: - Order placed - 3 piece worktop cut to size, standard shape; diagram and delivery date confirmed within few days, great...now: - 1rst delivery slot - not shown, called many times finely got a call back and as they said they "can't allocate my order and not sure when it will be delivered (!!!)... no comment..was calling them every day to find out if any update - no reply just customer survey link given... -2nd delivery slot - again didn't urned up... -3rd delivery- turned up incomplete - 1 work top missing and moisture barier, ok happens..but obviously without middle part of worktop I coudn't assembly my kitchen...and this is where all goes down the hill for them. customer service gave no suport no reply no information. their extremely rude attitude was jus shocking...they always say somone will call me back and obviously never did!!! send numerous emails they are not bother just fed you with lies don't want to listen or rectfiy problem they created as failure was on their side. -4th delivery - they delivered...some cut offs only(which btw I didn't even wanted or realised should be delivered) at this point I was very upset and got angry frustrated, rude Customer service made my cry at the en as didn't want to talk at all refused to provide any information, basically almost asking why the hell I am comlaining again, when I called again they were asking - what happened this time...WTF...seriosuly...your constant failure to deliver complete order and rude comments made me cry!!! It was another unpaid day off I had to take due to their failure and also had to pay for carpenter and plumber fees regardles...Customer Service didn't seem to bother, Also when demanded saturday delivery as I can't take any more days off..they refused it despite advertising on their website saturday delivery, even 1 man would do...after so many failures this should be their priority to keep customer happy and solve this issue asap not through out 4 weeks..they don't care at all while delivery boys were shocked that such situation took place and so many times already, they told me even that since this company grown in size they can't cop and have no controll on what it happens; Curomer Srvice stopped answering calls form me so had to hide my no also it was almost impossible to go through them anyway, no reply on emails etc, after some time managed to talk to one lady I demanded this missing worktop to be delivered today even wiht the helicopter! Must have sound really desperate because (suprinsingly) they have send one man - poor David - delivery gentelmen who drove after hours 90miles to me only to: - 5th delivery - to deliver ANOTHER PIECE OF OFFCUT!!!!! It was so ridiculus that I was speachless...just speachless...David called to the owner himselve to again say wrong piece was given, I don't know how many times I repeated that I am missing middle part of the actual worktop and moisture barier not some off cuts! -6th time - they delivered missing part but...I assume was produced aditionally as shade was compleately different dark orange comparing to first two delivered orginally. com;;ained a lot, despite they breah the contarct so many times they offered..£55 refund...for delivery I assumme? Which was a real joke...serioslu no honour at all... so do not recommend them to any one at all.”

Posted 7 years ago

“We ordered 3 worktops which are all wrong the first 2 small curved worktops have the wrong radius which we supplied by our kitchen supplier and today out kitchen fitter came out to fit the bigger worktop to find it's cut wrong and the sink was purchased from them to my sink unit goes to the side of the wall and the worktop has 10cm side so hence the sink didn't drop in I have sent 30 emails countless photos over a 3 week span and copied the MD in will Rees but there still making excuses this is the worse customer service ever will be reporting this to trading standards watchdog and Rip off Britian ... stay away buy from a proper Company”

Posted 5 years ago

“DREADFUL COMPANY DREADFUL COMPANY DREADFUL COMPANY - STAY WELL AWAY FAILED to deliver due to the driver not being able to read a delivery address and attempted to deliver to a different address. FAILED to answer his phone until he was 60 miles away FAILED to return my callback as promised FAILED to respond to my email FAILED to issue a refund Responded immediately once the claim via paypal was initiated. *****AVOID THIS COMPANY AT ALL COSTS *****”

Posted 5 years ago

“This is the worst company we have come across. We ordered worktops for a new kitchen on 13 February 2018 and had delivery promised for 22 February. As of 9 April we are still missing one item. They repeatedly renege on delivery promises and finally said 'expected week commencing 16 April'. Worktop Express refuse to investigate, refuse to let us speak with anyone in management and ignore our e-mails detailing our complaints. Following my negative Trustpilot review, they asked me to take photos of the worktops they had delivered as they don't bother to keep any batch records. Untrustworthy and dishonest traders.”

Posted 6 years ago

“Dreadful. 2 pieces damaged including the centre piece of our kitchen. Another piece delivered was of a different design entirely. They refused to accept our complaints and have neither apologised or made recompense. My advice - don't touch 'em!”

Posted 6 years ago

“It must be noted that The product and service was good at the sales and delivery stage and the premachining and oiling service was excellent. It was afterwards problems began. As we have later found out, wood only expands across the grain. When our worktop expanded,as expected of a natural material, the end caps did not expand in the same direction, as the grain was perpendicular. As a result the end caps started to come away from the main worksurface within a few weeks. The end caps are strongly recommended being seen as vital protective featureless freestanding ovens (to stop the worktop splitting) with an added bonus of being aesthetically appealing. The customer service team repeatedly tried to fob us off with unapologetic and illogical advice. Firstly they suggested that I room the end caps and they would send new ones to be reinstalled at the current width of worktop, which is changeable, thereby suggesting a temporary solution with expectation of a repeat of the problem. Secondly they suggested sand in the worktop front down to meet the end caps. However, these are breaking away from the worktop, so this was missing the issue. We were made to feel stupid, unreasonable and blamed despite the fault not being our own. We should never have been reasonably requested to make modifications to a product. Eventually after much communication and waiting a replacement was offered, but we still waiting arrangements on this. This is slowing our kitchen project significantly and no compensation is being offered for the cost of reinstalling the replacement, or for the stress and inconvenience caused. This is to be the worst experience I have had of customer service, they seem to be more interested in how little they can get away with shelling out than customer satisfaction. Whilst polite throughout the process the company were detached unapologetic and human, using stock phrases instead of genuine engagement with our problem.”

Posted 6 years ago

“If my review can spare any potential customer the pain and expense dealing with a truly dreadful company, my experience will have been worthwhile. To judge how serious the issues were, I haven't been able to publish any review to date, so as not to prejudice my case but fortunately I've had the backing of my credit card company and received a charge back of £600. Below is the shortest version I can compile of this companies serious failings. I contacted Worktop Express via phone last autumn to ask about their bespoke fabrication services for 4 worktops. I was told they would gladly look at the CAD files and images I had, so I forwarded copies of the original plans. Every email and attempt from that point to get answers to any query was beyond painful. They try extremely hard to promote their online CAD software which fails miserably on any complex requirements. They ask for sign off on the CAD files they supply, yet after 3 attempts in highlighting their errors where do you draw the line. Besides the worktops we also purchased a Belfast sink from this company. Yet when everything arrived the 2 worktops that required their input were wrong including the cut out for the sink they supply and sell. During a highly contentious complaints procedure one individuals level of incompetence highlighted what a complete screw up this company are. Ms. M. in Customer Support made false claims including, the sink position was correct, yet all images on their web site are contrary to this, she also stated they have no knowledge of kitchens yet they are part of a trading group specialising in Kitchens, accused us of fitting the wrong worktops from images used to show their errors.... The list went on. At no point did they ever claim they could put right the errors irrespective of blame and the compensation they offered rather than putting right their errors was a free chopping board! In all honesty they are completely useless and a laughing stock. When I've looked at other reviews for this company, they tend to be based on the supply of work tops only. If you need any kind of bespoke service, steer well clear and go elsewhere. I note another reviewer accusing them of lying, I would sadly have to agree, based on my experience as well. The good news is I've been vindicated by my card company. Please save yourself the stress and disappointment and shop elsewhere.”

Posted 7 years ago

“Ordered a worktop, they were unable to supply it as per order & then refunded me £50 less than I had paid. Stay away from this company.”

Posted 7 years ago

“Repeatedly lied to regarding delivery, the contact number you get is unable to resolve issues, they are unable to contact couriers or even their own customer services department directly. I've never been told so many lies so many times by a single company. Forced to chase up enquiries myself as promises to contact me were not met. Wasted 4 days of my time during house renovation. Had to cancel my order and even now I am unable to get simple confirmation of the cancellation as nobody at the company seems to have a clue what is going on. Awful experience and I will *never* deal with them again. Unreliable timewasters.”

Posted 7 years ago

“Ordered a shelf, delivered promptly but damaged, company replaced promptly, but second shelf also damaged. Returned this one also and asked for refund. Refund did not appear, so asked for one and was told it was processing.but it did not turn up. Asked again and refund was given. Very disappointed with this company”

Posted 7 years ago

“Worst company i have had the misfortune to order from get email at 11 50 stating my black strip is out of stock and i have till 12 oclock to let them no if a want my work tops delivered ... waited all day and had work men booked for my delivery arriving which they did not delivery now a need to wait till friday with no kitchen no sink or water till then when they had nearly a week to contact meand when your paying 58pd for delivery you expect your order on the day stated”

Posted 3 years ago

“Given the choice to pick up some up stands I ordered, I decided as they confirmed a one day delivery at a cost of £15 it was easier to go for that. I had the builder at home waiting for them but by 1pm they hadn't arrived. I chased them, to be told they would arrive about 2pm. Still no delivery at 3.30pm I chased again to be told, the driver couldn't find me so didn't deliver them. Not sure why he didn't call for directions. I was told they would arrive the following day.....they didn't. I then had to go away so arranged for them to be delivered the following day directly to the builders home. They didn't arrive there either. Now I would normally vote with my feet, unfortunately these are the only up stands I can find that match my out of production worktops. A new date was arranged for today. They still have not been delivered but a "compost bin" has been delivered instead!! I am now told that a new order will be raised but they are out of stock and I have to wait another 9 days for them. I have had to pay a builder 2 half days waiting around and now he has to re-arrange his workload again, all due to WorkTops Express failing big style on a simple delivery.”

Posted 4 years ago

“Worst Customer Care Service ever !!! Do not except them to sort a situation out with logic. And If you live in town, they « don’t do stairs » with their delivery options, not even if you booked the most expensive way for you to be delivered. Better using any other competitors than them !”

Posted 4 years ago

“Worktops weren't delivered as driver didn't contact us by telephone as arranged. i have communicated several times with the company, and been advised that the refund had been processed, however I still haven't received refund 15 days later, and the customer services rep i have spoken with most recently advised the refund was processed yesterday ( the same person who advised me that it had been processed on 17th December). I would avoid this company at all costs, they do not appear to invest in ensuring that their customers have a satisfactory experience.”

Posted 4 years ago

“I was sent a damaged sink . I spent over £400 pounds with my purchases . I was offered a replacement but not until few days later . I explained I cannot wait so long . I wanted a substantial discount to compensate for the sink and having to pay extra to the workman. I was only Offered a minor amount . I could not speak to any senior Person . Issue unresolved”

Posted 4 years ago

“Damaged in transit, don't expect a resolution! £180 breakfast bar worktop damaged in transit. I contacted Worktop Express at the earliest opportunity and have been offered £27 compensation. The partial thickness gouge halfway along the worktop surface renders the item useless, however as a pragmatic solution to reduce costs of resupply, delivery and a further half day employing a kitchen fitter, I proposed fitting (temporarily or otherwise) the damaged worktop. Worktops Express have dismissed my consumer rights and maintain their offer of £27, which equates to a 6% refund on a £450 order. Very disappointed!”

Posted 4 years ago

“Awful customer service - abrupt and unconcerned. Didn’t reply to a follow up letter. Once they have your money they don’t care - just hope that you don’t need aftercare”

Posted 4 years ago

«
1
2
3
4
»

Worktop Express is rated 2.5 based on 141 reviews