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Worktop Express Reviews

2.5 Rating 141 Reviews

37 %

of reviewers recommend Worktop Express

Company Reviews

2.5

Based on 141 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 34%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Phone:

0345 22 22 644

Email:

reviews@worktop-express.co.uk

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Worktop Express 1 star review on 6th February 2024

Worktop Express 1 star review on 26th October 2023

Worktop Express 1 star review on 30th July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worktops weren't delivered as driver didn't contact us by telephone as arranged. Phoning the company constantly only to be fobbed off. Hassle with refund as they are dishonest and try to hold on to the refund! Very bad experience, I would not recommenced to anyone I would warn people to avoid or they will wait for a delivery that will not show up and possibly loose all money paid to this shoddy dishonest company.”

Posted 4 years ago

“Discussing people to buy from, delivery never turned up and problem with refunding me, customer service are awful. Bought on ebay ' THE CHIPPY SHOP 'Told so many lies and wasted so much time 3 separate days waited all day and they were just lying then they fiddle the refund money - tried to keep my money! reported to Trading Standards and I advise everyone else to report them - unfair trading - false advertising.”

Posted 4 years ago

“Worktops weren't delivered as driver didn't contact us by telephone as arranged. i have communicated several times with the company, and been advised that the refund had been processed, however I still haven't received refund 15 days later, and the customer services rep i have spoken with most recently advised the refund was processed yesterday ( the same person who advised me that it had been processed on 17th December). I would avoid this company at all costs, they do not appear to invest in ensuring that their customers have a satisfactory experience.”

Posted 4 years ago

“Ordered work top, on day of expected delivery ,got phone call saying it was damaged , that was on a last Friday and was told ,a replacement would be sent on Monday, between 7.45 and 9.45. NoPhones or emails. by 11.15 We made a call only to be told they don’t have what we order in stock and we will have to wait till the 9 Jan 2020. Not happy”

Posted 4 years ago

“I was sent a damaged sink . I spent over £400 pounds with my purchases . I was offered a replacement but not until few days later . I explained I cannot wait so long . I wanted a substantial discount to compensate for the sink and having to pay extra to the workman. I was only Offered a minor amount . I could not speak to any senior Person . Issue unresolved”

Posted 4 years ago

“Worked for the company for 4 months, was told to leave after having a few days off after being told I had pneumonia... I have seen how they treat customers and its shocking. One customer I had been to in total 5 times to deliver a worktop which the company kept sending back to him hoping he would except the worktop so they didn't have to replace it and tried to charge him for delivery everytime. The amount of times a customer has refused a worktop and we have been told by higher management to leave it in the depo and re deliver in a few days, the customer wont notice. The Van's are old and dangerous, and we have no real support from the company to keep the worktops in tact, so when the worktops get damaged in transit they try and charge us for the damage. Dont waste your time with this company. For your ordering a normal uncut worktop they are not to bad but if you want anything cut to your specific needs your going to have problems. Complete joke of a customer service which even for drivers are a nightmare to get hold of.”

Posted 4 years ago

“Worked for the company for 4 months, was told to leave after having a few days off after being told I had pneumonia... I have seen how they treat customers and its shocking. One customer I had been to in total 5 times to deliver a worktop which the company kept sending back to him hoping he would except the worktop so they didn't have to replace it and tried to charge him for delivery everytime. The amount of times a customer has refused a worktop and we have been told by higher management to leave it in the depo and re deliver in a few days, the customer wont notice. The Van's are old and dangerous, and we have no real support from the company to keep the worktops in tact, so when the worktops get damaged in transit they try and charge us for the damage. Dont waste your time with this company. For your ordering a normal uncut worktop they are not to bad but if you want anything cut to your specific needs your going to have problems. Complete joke of a customer service which even for drivers are a nightmare to get hold of.”

Posted 4 years ago

“Damaged in transit, don't expect a resolution! £180 breakfast bar worktop damaged in transit. I contacted Worktop Express at the earliest opportunity and have been offered £27 compensation. The partial thickness gouge halfway along the worktop surface renders the item useless, however as a pragmatic solution to reduce costs of resupply, delivery and a further half day employing a kitchen fitter, I proposed fitting (temporarily or otherwise) the damaged worktop. Worktops Express have dismissed my consumer rights and maintain their offer of £27, which equates to a 6% refund on a £450 order. Very disappointed!”

Posted 4 years ago

“Awful customer service - abrupt and unconcerned. Didn’t reply to a follow up letter. Once they have your money they don’t care - just hope that you don’t need aftercare”

Posted 4 years ago

“Not great when things go wrong”

Posted 4 years ago

“I ordered 2 worktops and a breakfast bar When the kitchen fitters had installed them and took off the protective film, the breakfast bar was found to be damaged (it had screw holes in it - so definitely not damaged in transit or on site) I was offered a £12 discount which I obviously refused Poor after sales - would not recommend at all”

Posted 4 years ago

“excellent company”

Posted 4 years ago

“excellent service and delivery”

Posted 4 years ago

“I used the Birmingham store twice and found the experience very smooth. The staff very very helpful too”

Posted 4 years ago

“Awful experience that held up our whole kitchen project Due to their failure to deliver product, but fobbing us off with poor excuses. Not once did they contact us. We had to do all the chasing only to be told that the surfaces would be delivered within the next week. Nothing materialised, so you call again, only to be told the same. In end we had to compromise on an inferior spec to enable the project to be completed. Worktop express were a disgrace to the trade and we regret giving them our business and money.”

Posted 4 years ago

“This is a FRAUD COMPANY, they have scam tactics to charge innocent customer higher price but NOT DELIVERING THE PRODUCT on time and as agreed, they charge you HIGH to cover the low prices they offer. NEVER NEVER NEVER DO BUSINESS WITH SUCH SCAMS, the scam expert JENA B is the rudest woman playing with customers money. as long as customer services is in her hand all customers will run away.”

Posted 4 years ago

“Don't order from this company. They send damaged goods and treat their customers awfully. Avoid. Ordered two worktops. Delivery was awful - driver didn't have my address and rang me whilst I was at work three times, then went and knocked on the wrong door! Pathetic. We inspected our worktops on delivery, they were covered in plastic and the delivery driver rushed us. Once we installed our worktops we noticed some damage where the lining wasn't stuck down properly - which would have been impossible to spot when it was wrapped in plastic and in the wrong lighting. Worktop express didn't even apologise for this and just said I should have spotted the damage on delivery. Don't waste your money with this company - avoid.”

Posted 4 years ago

“Horrendous experience all round. Still no shelves and no money back. I am having to claim back from my bank as fraud. No email confirmation, no response to emails, no one at the end of the phone line. One phrase for worktop express’ service: attempted theft.”

Posted 4 years ago

“Rubbish Company. Don’t deal with these cowboys. I had shocking experience with worktop express. Left a poor review on trustpilot after they ignored all my emails. Then they tried to get my tryst pilot review pulled down by complaining that it contained offensive language!? Shame on you worktop express. Run your company properly and you won’t have to play dirty tactics.”

Posted 4 years ago

“ABSOULTY SHOCKING, Poor customer service, worktops arrived damaged, cannot get through to customer service they never call you back, delay in getting replacements sent out, will not use again.”

Posted 4 years ago

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Worktop Express is rated 2.5 based on 141 reviews