Worktop Express Reviews

Name: Worktop Express
Rating: 2.42

2.4 Rating 147 Reviews

36 %

of reviewers recommend Worktop Express

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2.4

Based on 147 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 34%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Phone:

0345 22 22 644

Email:

reviews@worktop-express.co.uk

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Worktop Express 1 star review on 6th February 2024

Nain

Worktop Express 1 star review on 26th October 2023

Worktop Express 1 star review on 30th July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID AVOID AVOID !! Sold us a poor quality worktop that swelled up in a couple of days. Tried to get it replaced but Worktop Express would blame it on fitting. Also, wasted time and money on a wrong order sent to me. Took so many emails to get my refund for the wrong order. Will never buy from them again.”

Helpful Report

Posted 1 month ago

“Sold end of line at full price, now have unfinished kitchen, cost £000's. Ruined. Any defects with the worktop you're in trouble. Didn't tell us it was being discontinued. Just 3 weeks ago, now we're stuck. Big, proper suppliers will hold limited stock to cover repair, damage, manufacturing defect or guarantee. Up to 5 years. They refuse to contact supplier to see if any more available, refuse to contact previous customers any left over. So unhappy. No back up or support. Never again.”

Helpful Report

Posted 1 month ago

“Horrible customer service, they did not deliver my items and claimed the drivers have left it outside. Refused to re-driver and are very ignorant and rude.”

Helpful Report

Posted 2 months ago

“Horrible customer service, they did not deliver my items and claimed the drivers have left it outside. Refused to re-driver and are very ignorant and rude.”

Helpful Report

Posted 2 months ago

“Worktop Express offers exceptional quality and craftsmanship, providing durable and stylish worktops that elevate any kitchen space. Their customer service is top-notch, ensuring a smooth and hassle-free experience from ordering to delivery. Highly recommended for anyone seeking premium worktop solutions!”

Helpful Report

Posted 3 months ago

“Customer Care is a hall of mirrors folks. The worktop I had bought was completely inappropriate for the job I had planned and yet no one in the shop said so. Instead, after an exhaustive rounds of questions and photos sent, I was told that the information I needed was in the installation advice. So now you have to buy a thing to know that it is unsuitable! Like most people I pay tradesman to do jobs like this - so where's the customer care in this? I have received no satisfaction at all.”

Helpful Report

Posted 5 months ago

“3 Worktops stored flat 1 was bowed worked round that issue, the main issue was the ceramic sink it was so warped was nearly 1cm out round sides and back. Front where it was visible was 5mm out. on going, but will take issue further has ive had to pay fitter extra and be with out sink for at least 1 day so far.”

Helpful Report

Posted 7 months ago

“Delivery in less than 24h, worktop exactly as on the description & how I expected”

Helpful Report

Posted 7 months ago

“Ordered two prime Oak pre-oiled worktops, found poor quality wood filled with wood filler, pre-oiled worktops were not oiled and got water stains immediately after installation. Customer service don't resolve issue or compensate. Definitely not a place to buy worktops, avoid.”

Helpful Report

Posted 10 months ago

“Obviously this isn’t a great place to purchase worktop and customer service is very poor It looks like CEO of the company also has no care what people think as long as they got people money they don’t want to know There much better company around to buy worktop and not worry about customer support than this one so do not recommend them at all”

Helpful Report

Posted 1 year ago

“Be careful with this companys terms for damaged items Be careful with this company. We had a chipped worktop supplied by them. We left it in the original packaging stored safely in a room with no contact while waiting for the kitchen fitter to finish his next job. A couple of weeks passed and when the fitter unwrapped the worktop he discovered the large chip in the front. We contacted them and were told because we didn't unwrap and check it within 24 hours that they were not liable. The worktop is super durable and looks like was dropped on edge of lorry or similar during transportation. Be wary of them adding small print into emails (which is not legally binding) to try to distance themselves from any liability. I would not recommend this company due to this dishonest attitude.”

Helpful Report

Posted 1 year ago

“2 of the nicest guys ever . Really helpful Can’t fault them amazing . From Tracy and Mike Barry”

Helpful Report

Posted 1 year ago

“Purchased worktops for our new kitchen and one of them had a manufacturing defect .we contacted worktop express who asked us to send pictures but there response was nothing to do with them and asked for more photos instead of sending someone out to inspect it . All in all terrible service and avoiding there responsibility. What's the point of warranty.”

Helpful Report

Posted 1 year ago

“Inferior worktops ,not fit for purpose,unti blown in 8 weeks on outer edge thats supposedly is sealed in manufacturing,company pass the blame, so warranty is pointles as they will wriggle out any way they can,as the saying goes buy cheap buy twice,lesson learnt.”

Helpful Report

Posted 2 years ago

“Be careful with this company, I am sure the worktops would have looked lovely had they actually been delivered. The 'drivers' don't carry them up steps, all they said to me was we can't get them up there (about 12 steps to the house) and wanted to leave them on the pavement, for me to somehow shift on my own! i refused delivery but was still charged anyway even though no attempt was made tp actually deliver them to the house. When I called the lady I spoke to said this is common query/complaint and that on the very original order confirmation email there is a link about delivery options (obviously well hidden) . There was nothing on any further actual delivery instructions about this though on the text messages. All in all I would AVOID AVOID AVOID. Probably best using a local company who care about their customer service and image.”

Helpful Report

Posted 2 years ago

“Beware of WOODWORM from this company. Recently bought solid oak worktops and when they arrived one of the pieces was covered in woodworm holes. A replacement worktop was sent out which would have been helpful... However the replacement piece was also riddled with woodworm holes. Our complaint and concern over the woodworm findings wasn't really taken seriously. The quality control obviously doesn't exist here, and meanwhile costed us time and money to sort this issue out. Delivery was late too due to a problem with their van but they didn't bother telling us until many hours after our delivery slot. Not impressed”

Helpful Report

Posted 3 years ago

“Purchased 2m Wenge worktop for a table project, their website says “Finest Quality”. When I received the top it had three issues, there was filler (picture 1), one of the staves on the top surface had been stained but poorly (picture 2), the top surface also has a 2” gash in it (picture 3). Their response was to offer as £50.40p which clearly shows no empathy for the customers and the fact buyers have projects to complete. It took us several days of removing filler are replacing with a matching filler, re skimming the surface and re staining, not sure why it was stained in the first place as Wenge should have a natural colour. This delayed our project and cost us nearly £200 in labour and materials to correct the poor product. They stated T&C’s until I pointed out that aren’t following the Consumers Protection Act and only the offered to replace the item after I had spent time and money rectifying this poor quality wood.”

Helpful Report

Posted 3 years ago

“Ordered two pieces of Zenith solid laminate worktops. On delivery (which costs too much in my opinion) did not unpack them as had no space and packaging was all intact so assumed no issues. How wrong was I! Stored flat in my living room until installation about a week later. On installation day I found out that one piece is bowed in the middle along all its lenght. The other piece was flat and faultless. Proceeded with installation as could no longer be without a kitchen. This is clearly factory issue. Complained to Worktop Express post installation (received 15% refund for one worktop) and learned that there is no quality control by them as they rely on suppliers to check quality! This is a massive fail by Worktop Express! The other thing that I have learned (too late) is that Worktop Express is just a middle man and makes its money ripping off ordinary people! Will not recommend to anyone. Will look directly at factories the next time even if I have to go to them and collect it myself.”

Helpful Report

Posted 3 years ago

“Wish I'd gone elsewhere … I was planning my kitchen installation and refurb which was significantly delayed due to covid. I purchased worktops, upstands, a sink and taps from worktop express. When I opened the packaging of the Reginox ceramic sink it appeared all good. On setting the sink into the worktop my builder immediately noted a significant 10mm bowing or warping on the near side right corner so this was a manufacturing error. On bringing this to the attention of worktop express they immediately told me I had no right to request replacement as 6 months had passed and because the brand was no longer a supplier to them that they would not support me in any claim under the warranty. My builder had obviously cut the inset into the very expensive (and now realise over priced worktop) so I had to either keep the wonky sink and be reminded daily and possibly have water damage etc to under units over time or buy an exact replacement. So I purchased another one from a different retailer and am left with a useless spare sink and am out of pocket by £200 plus labour costs. I would therefore not recommend anyone using worktop express as they do not treat their customer with a sense of fairness or respect. My builder and another client of mine have both agreed not to purchase their products. To allow no room for a fair resolution given the delays caused by covid and given I have provided unequivocal photo evidence of the manufacturing fault I think is completely wrong.”

Helpful Report

Posted 3 years ago

“One of the worktops I ordered had forklift damage. Unfortunately I assumed that they used a reputable delivery company so didn’t check the worktops thoroughly. I cut 2cm off one end before noticing the damage on the other side of the worktop, nowhere near the cut. Apparently this means I can’t return a damaged worktop despite the fact that I could not have caused it. I don’t have a forklift to cause a dent like that! Customer services were very unhelpful. I asked them to look at the pictures that the delivery driver took but they still won’t replace it, offering a 20% discount off another one, leaving me to pay delivery again and to dispose of their damaged worktop. Please try a different company. I am shocked by their appalling service.”

Helpful Report

Posted 3 years ago

Worktop Express is rated 2.4 based on 147 reviews