Workwear Express Reviews

Name: Workwear Express
Address: Cathedral Park, Belmont Industrial Estate, Cathedral Park, Belmont Industrial Estate, County Durham
Rating: 4.19

4.2 Rating 3,724 Reviews

79 %

of reviewers recommend Workwear Express

Company Reviews

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Metrics

4.2

Based on 3,724 reviews

Customer Service
Communication Channels	Telephone

Visit Website

Phone:

0800 028 5867

Email:

sales@workwearexpress.com

Location:

Cathedral Park, Belmont Industrial Estate,
Cathedral Park, Belmont Industrial Estate
County Durham
DH1 1TF

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Workwear Express 5 star review on 15th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was excellent.. Sweatshirt was exactly the colour I was expecting”

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Posted 9 years ago

“Website was easy to use, t-shirts were delivered fairly promptly but they only survived one wash at 40 degrees (as advised on the label) before they shrank. I suppose that's what happens when you buy t-shirts for a few pounds each!”

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Posted 9 years ago

“I bought sweatshirts for my son. They arrived in good time and suit him well. They did need a good iron before they were ready to wear but were otherwise exactly as pictured on the workwear website. Great!”

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Posted 9 years ago

“I never received the goods!”

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Posted 9 years ago

Hi John, Thank you for taking the time to get in touch and leave a review of your experience with us. We've chased this up with our sales team and one of our sales advisors will be contacting you shortly to provide you with an update. if you would like to give us a call or if there's anything we can help you with in the meantime, please feel free to give us a call on 0800 028 5867. Warm regards, John Workwear Express

Posted 9 years ago

“I still haven't received my order. I normally have great experiences with workwear express but I sent 2 emails enquiring about my order and I still haven't had a response.”

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Posted 9 years ago

Hi Lindsey, Thank you for taking time to leave a review. We will chase this up for you and ask one of our sales team to get in touch to provide you with an update. Regards, John Workwear Express

Posted 9 years ago

“Good product. Easy to order online. Prompt delivery. Overall I was very satisfied with the level of service i recieved.”

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Posted 9 years ago

“The jute bags I ordered are fine and competitively priced”

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Posted 9 years ago

“I received my order very quickly. Thank you”

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Posted 9 years ago

“First class service , goods arrived within stated time slot and quality was very good.”

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Posted 9 years ago

“The web site was easy to use. The sweat shirts were very good value and the sizing was accurate.”

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Posted 9 years ago

“Speedy delivery. Efficient returns process.”

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Posted 9 years ago

“Excellent colour and durable fabric. Also, everything arrived very quickly.”

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Posted 9 years ago

“They never respond to emails, they take ages to answer your phone calls, and worst of all they have a 4 month lead time. yes i am not joking - 4 months! Then, when i called to complain about the lead time i was dealt with by a very rude lady. customer service doesn't exist at Workwear Express. not even bad customer service - there isn't any!!”

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Posted 9 years ago

“Order arrived over 1 month after placing order. Fobbed off with excuses and delay after delay. Bad customer service offered alternatives but no refund at any time. Would not use this company again under any circumstances.”

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Posted 9 years ago

Hi, Thank you for taking the time to leave a review of your experience and we're sorry to hear about the issues you experienced with your order. We will take a look into your order and pass on all of the information to our performance enhancement team who will look to put changes in place to improve all services for current and future customers. If there's anything else we can help you with please don't hesitate to give us a call on 0800 028 5867. Warm regards, John Workwear Express

Posted 9 years ago

“Ordered plain garments for an urgent job we needed to print for a customers deadline. I was promised the order would be with me the following day, 24hrs later no delivery, after ringing to enquire I'm told that the supplier does not have some of the garments we ordered hence my order has not been despatched. Firstly don't take my order if you can't fulfil it, then if you have done phone me to tell me there is an issue the same day of order not on the day of delivery. Furthermore I'm told that the missing garments would be delivered again the following day, guess what? delivery arrives with 2 more garments missing! - again chased up to be told its not our fault but our supplier has keyed in the wrong colour and sizes. My customer has been let down and not impressed at all with my business getting a bad name for no reason. To top it off the sales woman that took the order had a bad attitude and said that it wasn't there faulty, not sympathetic at all to the issues and did nothing to rectify the situation. When asked for the complaints procedure and the details of the owner, lied by giving incorrect name for the owner and the response was the owner doesn't answer emails and I can deal with your complaint for you. This is the first time I have ordered with this company and I can honestly say never again, they clearly give the impression that they hold stock in house which clearly they don't. STAY WELL AWAY FROM THIS COMPANY as there are many genuine professional companies out there.”

Helpful Report

Posted 9 years ago

Hi Imran, Thank you for taking time to leave a review of your experience with us here at Workwear Express. If the stock wasn't available on your order you should have been informed on the day the order was processed so we will be looking into why this wasn't done on this occasion. We will also look into the issues you raised in regard to the attitude of the member of staff and can only apologise if you felt it wasn't to the standard you deserve. We always aim to provide all customers with the best experience possible and it seems on this occasion we haven't lived up to the high expectations we set of ourselves. If you would like to discuss this further or required further information please don't hesitate to give us a call on 0800 028 5867. Warm regards, John Workwear Express

Posted 9 years ago

“My issue was not with your staff (they were very helpful) it was around payment method. We do not have BACS and make payment by cheque, but in order to make a cheque payment we needed an invoice. I was informed that I could not have an invoice without a payment being received by yourselves first. I had to resolve the issue by personally making payment on my personal credit card in order for the order to progress.”

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Posted 9 years ago

“If I could put zero rating then I would. Avoid this so called company. Absolute waste of my time. I have been trying to get my money back for over 2 weeks!!! No one returns your calls or emails. I'm starting small claims court proceedings tonight!!! Makes me sick how they get away with it. DO NOT USE !!!!”

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Posted 9 years ago

“On both orders we was advised next day delivery and has not been the case, on placing our large order after sample the date displayed for delivery was next day so we had arranged with our embroidery company for drop off that day as a lot to be done for staff and was told the next day that they didn't even have them in! now caused problems for us”

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Posted 9 years ago

“Excellent service”

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Posted 9 years ago

“I ordered three pairs of overalls with instructions for a Logo with the new employees name above.I received the items with a logo with a different employees name on from an order I placed a year before. No apology-said it was my fault-The person I spoke too told me the relevant sales person was on holiday and so on. Still no reply or rectification offered. Not good to say the least”

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Posted 9 years ago

Workwear Express is rated 4.2 based on 3,724 reviews