Name: Workwear Express
Address: Cathedral Park, Belmont Industrial Estate, Durham
Rating: 4.19

“Scammers, your order won’t arrive! This company is a joke, do not use them”

Posted 3 years ago

“Ordered in plenty of time for Christmas. Told order was going to be dispatched 18th December. Didn't happen. I had to chase them up and finally they admitted order wouldn't arrive bt Christmas. Good luck ringing All you get is a recorded message about how great their sevice is. Their chat line is a joke too”

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Posted 3 years ago

“Terrible service and not reliable!!! - Very keen to take your money to place the order however they do not allocate the products and sell them to other people. They do not provide correct advice when you chase a order ie order being dispatched on 17th December, rang on the 18th question when the delivery would be the items now will not be available until end of Jan. They said that they would release part of the order, however as its near xmas its too late to go to production and now will not come until Jan anyway. no compensation, didn't really seem bothered that a event will be ruined Very disappointed !!”

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Posted 3 years ago

“Avoid this company at all costs. They advertise 24 hour turnaround, then change it to 8 days, then 13, then don't deliver. Upon calling them they just try to fob you off. If you want a quick turnaround, then look somewhere else. I have reported this company to the Advertising Standards Agency for review into their website and click advertising.”

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Posted 3 years ago

“We made a spelling mistake and called them to see if they could do something about it and the problem was resolved very quickly with no hassle will be buying again in the new year thanks”

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Posted 3 years ago

“Wrong designs printed on my products, despite having email confirmation they will be exactly the same as my previous order. Called up to get this sorted, after an extensive wait I was told I'd get a call back. No one has called me back. Sent numerous emails with no reply. Service I have received has been appalling, it seems the below reviews also reflect this. If I do not receive a response with a solution within the next 5 days I will be forced to contact my bank to issue a chargeback.”

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Posted 3 years ago

“Wrong designs printed on my products, despite having email confirmation they will be exactly the same as my previous order. Called up to get this sorted, after an extensive wait I was told I'd get a call back. No one has called me back. Sent numerous emails with no reply. Service I have received has been appalling, it seems the below reviews also reflect this. If I do not receive a response with a solution within the next 5 days I will be forced to contact my bank to issue a chargeback.”

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Posted 3 years ago

“Terrible would never use again. Coat cane faulty and they have not done nothing about it after 6 emails and 3 phone calls”

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Posted 3 years ago

“Looking at recent reviews on this site I wish I had never used them! Had to chase constantly to get artwork signed off, delays to delivery date meant I missed my photoshoot with items and still waiting 2 days after they promised delivery for items! Have a feeling will be taking to small claims court if items don't arrive this week as will want my money back!”

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Posted 3 years ago

“Horrific company to deal with. Paid extra money to get polo's delivered by Friday for a customer of my business. He has now gone to France without his shirts! It's been at least a fortnight since I placed the order and still nothing has turned up. Then you get promised call backs which never happen and promises they never keep! Avoid this company at all costs!!!!”

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Posted 3 years ago

“Awful company, im now at week 4 and still no clothing, extremly poor communication from workwear express. You cant get through to them on the phone either all you get is how long they have been trading and how many products they stock in there warhouse nobody cares.”

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Posted 3 years ago

“when I placed my order for overalls they were in stock. I have just called today after my date for delivery had passed only to be told that they are out of stock. When I placed my order and they took my money they were in stock but now aren’t. I feel very mislead and can’t wait until Jan of next year for delivery I just hope I get my money back.”

Helpful Report

Posted 3 years ago

Hi Adele. Thank you for your feedback. We're sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out at 0800 028 5867 for any further concerns you wish to share. Again, thank you and we sincerely apologise.

Posted 3 years ago

“Absolutely abysmal customer service.. Ordered in late September Item not in despite webpage taking the order, fine I'm in no rush. Told delivery 10th October, date came and went. Chased up with 5 emails, told sorry they've made a mistake it's now beginning of November. Okay these thing happen. It's now mid November, part of the missing order arrived, however item missing. I'm now on my 11th email regarding this. They are basically saying they sent the item and I'm lying. Do not use this company, they will take your money and leave you hanging. I will be making a formal complaint to trading standards as they will not send me a copy of their complaints procedure They have stolen our money, do not use!”

Helpful Report

Posted 3 years ago

Hello Anthony. Thank you for your review. We’re so sorry this happened. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we intend to make this right and hope you will allow us to speak with you to discuss the situation. Please give us a call at 0800 028 5867at your earliest convenience. Again, thank you and we sincerely apologise.

Posted 3 years ago

“Absolutely abysmal customer service.. Ordered in late September Item not in despite webpage taking the order, fine I'm in no rush. Told delivery 10th October, date came and went. Chased up with 5 emails, told sorry they've made a mistake it's now beginning of November. Okay these thing happen. It's now mid November, part of the missing order arrived, however item missing. I'm now on my 11th email regarding this. They are basically saying they sent the item and I'm lying. Do not use this company, they will take your money and leave you hanging. I will be making a formal complaint to trading standards as they will not send me a copy of their complaints procedure They have stolen our money, do not use!”

Helpful Report

Posted 3 years ago

“Terrible fitting clothes. I ordered a batch of large Tshirts which make my male workforce look like they’re wearing dresses. Based on this I then ordered sweaters in small which wouldn’t fit a child. Terribly slow and no refund offered just a lengthy return to inspect, meanwhile my staff are without workwear. I will use a competitor from now on.”

Helpful Report

Posted 3 years ago

Hi. We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. So, we hope you will give us and opportunity to discuss this further with you. You can reach out to us on 0800 028 5867 for any further comments, concerns, or suggestions you wish to share. Again, thank you and we sincerely apologise.

Posted 3 years ago

“Horrendous service. Ordered an item over three weeks ago, to only just receive an email stating they don't even have it in stock!! Takes an age to get artwork approved and the time it takes to.actually get an order delivered is ridiculous. Will never use this company again.”

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Posted 3 years ago

Hi Rob. Thank you for your review. We want to sincerely apologize for your negative experience on us. We'd like to learn more about your situation and what exactly happened. We want to make things right. Please give us a call on 0800 028 5867 and look we forward to hearing from you and earning you back your business.

Posted 3 years ago

“Terrible service. Placed an order a month ago. Still not dispatched, Trying to get a refund but they say items are in production and if it's waiting for a LOGO these are not refundable... my items have been in production for 3 weeks, nice excuse not to refund! DO NOT USE”

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Posted 3 years ago

“sizes all to pot, sent all polo shirts back, they returned them saying nothing wrong. Rang up to complain got no joy asked to speak to a manager still nothing after 4 days. Decided to drive to Durham to return the polo shirts yet again told they are all with limits, eventually got to speak with some sort of manager who told me that the uneek polo shirts are large fitting? To me a small should be a small what ever make? These are supposed to be premium Polo Shirts. So I came away with Polo shirts that wont fit half our staff and £600 lighter, hence wont be going back there or recommend them to anyone. A member of the public came in while I was waiting and i showed him one of the shirts and said that its was supposed to be medium he just laughed and said your joking.”

Helpful Report

Posted 3 years ago

Hi. Thank you for taking the time to leave a review and we're very sorry that you’re having issues with our product. You can reach out to us at 0808 273 1966 and we would be happy to take a look into this for you to see what we can do. We would love to make things right if you give us another chance.

Posted 3 years ago

“unbelievable price and customer service. Nothing is too much trouble and they are very fast at replying to emails”

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Posted 3 years ago

“Overpriced, far away from express. The only express thing on my tshirts is the time for the stamps to fall and start peeling on the 2nd wash”

Helpful Report

Posted 3 years ago

Hi, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Please feel free to reach out to us at 0808 273 1966 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another opportunity in the future.

Posted 3 years ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Workwear Express Reviews