Workwear Express Reviews

Name: Workwear Express
Address: Cathedral Park, Belmont Industrial Estate, Cathedral Park, Belmont Industrial Estate, County Durham
Rating: 4.19

4.2 Rating 3,724 Reviews

79 %

of reviewers recommend Workwear Express

Company Reviews

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Metrics

4.2

Based on 3,724 reviews

Customer Service
Communication Channels	Telephone

Visit Website

Phone:

0800 028 5867

Email:

sales@workwearexpress.com

Location:

Cathedral Park, Belmont Industrial Estate,
Cathedral Park, Belmont Industrial Estate
County Durham
DH1 1TF

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Workwear Express 5 star review on 15th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed my order on 2nd September, first of all I was not updated that the tunic I ordered was out of stock and the dispatch time had been changed, then they called me to say that the big back logo couldn’t be done due to a pleat in the back of the tunic, so they’ve placed my order on hold, even though I have emailed to say I still want it I am yet to receive any emails back, the took the payment of £40 on 3rd September, we are now 12 days later and I still have not received the tunic or got a response as to when I will receive it. Personally the company should not take payment until the item is shipped and should keep customers informed of what stage their product is at. Extremely disappointed in the service and will never ever use this company again.”

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Posted 8 years ago

“We placed an order and despite confirmation from them that the order would be fulfilled in good time (and with us allowing a 2 day window for any problems) we were let down at the very last minute without any clothing in sight. Their service has been shocking and from our experience doesn't even warrant 1 star!”

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Posted 8 years ago

“Been waiting on a refund since 22nd August. Not getting any response via email from the 2 people dealing with it in customer services. Poor service!!”

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Posted 8 years ago

“I ordered welding gloves and i paid 5 pounds charge and did`t get them till 2 weeks, that`s bad.”

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Posted 8 years ago

“Workwear Express are really poor on delivery of goods order. Ordered polo shirts on 8th August and still no delivery as of today 3rd Sept. I’m really pleased we did a test order as we will most certainly not be using them again. Steve Acton”

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Posted 8 years ago

“Dear Mr Ward, With regard to my recent purchase with Workwear Express, to say I am disappointed is a complete understatement! I placed an order for Dickies Bib and Brace 38short in Grey, when the order arrived the 38s turned into a 44 with 31” inside leg, I contacted Workwear Express to advise the wrong item had been sent and a requesting a replacement, I received an email back advising to return by click and collect which I done, then I get an email saying that a refund excluding my postage costs will be made to the same card I made the purchase with, I replied to this querying why I was not simply getting a refund and got a 4 word reply saying “it will be replacement” Then I receive another pair which this time are the wrong colour, I have emailed advising the order is wrong again, the colour is unacceptable and requesting a second return slip. The shopping experience with Workwear Express has been very SLOW, Very FRUSTRATING, and very DISSAPOINTING. I have yet to receive an apology for the inconvenience to me for having to print return labels then go to the click & collect shop to return the order, I can only assume the “more than a dozen members of staff working on my order” have little regard for customer care, little regard to detail, and very little regard for fulfilling the customers order in an express way but with a bit of care and attention to the finer details which are very important in clothing, i.e – size and colour both of which were wrong! This is a sad reflection of a business when others are closing daily. I would not recommend Workwear Express and as a returning customer I will not be returning in the future and will look for another retailer whose staff can distinguish between good and poor service, yes the garment is well made but that is not of your doing. I have given 1 star as not allowed to leave no stars! Regards, Brian McNaughton”

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Posted 8 years ago

“Dissapointing consider you never refunded me u just gave a credit not to which was only 9 pound yet i paid 15 pound or more..... i do not want a credit note i want the tshirt i paid for and with the logo i asked.my opinion right now is a bunch of cowboys who cant even produce a proper redund. Keiran”

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Posted 8 years ago

“Im still waiting for my purchase please can this be looked into I ordered it 20.7.2018 and I have rung up once to chase it. Three times now I have rung for my purchase. I received a TXT and E-Mail today to state my purchase should be delivered tomorrow 4.9.2018 Fingers crossed.”

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Posted 8 years ago

“Very disappointed with your service order 5 shirts for my new business one transfer never went on correct creased and shirt is tight, sent pictures to Cameron who agreed to replace the shirt free of charge, next I hear you credited me! !not what was agreed very disappointing...”

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Posted 8 years ago

“I haven’t received them yet!”

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Posted 8 years ago

“Despite several requests to different people, and their assurances that it would be sorted, you sent delivery notes and invoices to an old contact you had on file. This man now has nothing to do with us, and you put me it a very difficult position by getting him involved. Extremely poor customer service. Unfortunately you also couldn't do the embroidery I needed, so overall a terrible experience and I will not be using you again.”

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Posted 8 years ago

“We're waiting for a refund, any updates. Thanks, WhitePepper Cookery Ltd.”

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Posted 8 years ago

“I never received the item I ordered so I cannot wrote a review.”

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Posted 8 years ago

“still have not recieved the order i placed and paid for and had no advice from the company”

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Posted 8 years ago

“Poor quality, very small sized.”

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Posted 8 years ago

“Terrible Customer Service, Tee shirts took 18 days to deliver and were not as originally ordered. Generally poor company to deal with. Never again.”

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Posted 8 years ago

“The print quality was AWFUL - like a pair of logos stuck onto the polo shirts - which were also awful quality - and the designs did not match the brief I approved. They were a last minute order for an event at short notice - thinking it was taken care of with you guys; only for when they arrived be shocked at how bad it was. I had to do some last minute running around, buy new polos and sort with a local printer in my area. Then to make matters worse, you refused to give a refund initially. Awful, will not use again.”

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Posted 8 years ago

“Sent to wrong delivery address and order not correct as missing design. Customer service do not respond to queries......still waiting 😡”

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Posted 8 years ago

“Poor quality embroidery, faded and not level print work. Very slow to fix faults and took multiple attempts to actually correct them. Customer service constantly change people so no case continuity. Took months to resolve.”

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Posted 8 years ago

“I was told they hadn’t received my returns only for my partner to ring up same day and they had it and still waiting for a refund 4/5 weeks on.”

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Posted 8 years ago

Workwear Express is rated 4.2 based on 3,724 reviews