Workwear Express Reviews

Name: Workwear Express
Address: Cathedral Park, Belmont Industrial Estate, Cathedral Park, Belmont Industrial Estate, County Durham
Rating: 4.19

4.2 Rating 3,724 Reviews

79 %

of reviewers recommend Workwear Express

Company Reviews

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Metrics

4.2

Based on 3,724 reviews

Customer Service
Communication Channels	Telephone

Visit Website

Phone:

0800 028 5867

Email:

sales@workwearexpress.com

Location:

Cathedral Park, Belmont Industrial Estate,
Cathedral Park, Belmont Industrial Estate
County Durham
DH1 1TF

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Workwear Express 5 star review on 15th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered and paid via PayPal on 31/07/2017 for three items, also to be embroidered. Received email confirming order with instructions, that, if you have not received your proof (re embroidery art work) within 2 - 3 days please contact us, I contacted this company by telephone and was told, "You only made this order on Tuesday 1/8/17" I explained that actually I made the order on Monday the 31/07/17, the girl then promised the artwork to approve would be sent to me that afternoon! This did not happen, So, the next day I contacted the company via their "Web Chat" again I was apologised to and was told she had spoken with a manager whom would contact me via email that day!, again, I am still waiting?, so, on Friday 4/8/17 I telephoned again, again I was apologised to and was told the art work for approval would be with me in the next two hours! Well to my surprise it did arrive, but, when I checked this artwork it had spelling errors in it? How can you miss spell words that are written for you correctly?, so, I replied to the email as requested (which by the way was marked as URGENT!) informing them of the mistakes, I received no reply? Today, again, I had to telephone this company to which I was told, "Well you only sent it back on Friday", I informed the lady that according to your email (which I might add is a written contract) you are supposed to ship these items to myself today 7/8/17?, again I was told well it takes 5 to 7 days to complete your order! I informed her, you have now had 6 days and you are nowhere near even starting this order! Hence to say I cancelled this order and ask for my money to be refunded, I was told she would do that and I would receive an email confirming this, this morning, well guess what? I am still waiting! It seems to me although this company boasts that the will deliver on service from 1 item to thousands, if your a customer just wanting 1 or like me 3 items, you don't come at the top of their priority list, also, I do not appreciate being lied to with respect of being told managers would contact me etc, this company need to up their game or like me people will go elsewhere!”

Helpful Report

Posted 9 years ago

“Poor quality polo shirts. Bought 4 all faded to some degree after first wash. 2 navy blue ones now look as if they are really old have lost their shape and colour”

Helpful Report

Posted 9 years ago

“Complete lack of service and basic courtesy . Bag not delivered. Explanation given that courier left message almost certainly untrue. I have emailed twice and spoken to your office. Still no bag. It would appear you have no intention of delivering bag, so please refund my money.”

Helpful Report

Posted 9 years ago

“This company has literally played around. For one the costumer service are appalling as I called over several times. My order has still not came and I was told it's 5 days shipping? .. I HAD to call so many times asking for the status of my order and got rubbish excuses why I haven't got it yet.. I email and no answer! Also, I had to call again to find out one of my clothing was out of stock .. I have waited over a month and no sign of my clothing, I hardly write reviews but this had driven me crazy. I want a refund at this point.”

Helpful Report

Posted 9 years ago

“Staff were unhelpful: Rude in some cases that I had to asked to speak to somebody else ;ignorant of the products they were selling Emails to the art work team did not get replied to put it Product didn't arrive when they said it would despite paying the extra turnaround price came a day late which meant that taking it abroad would have been a complete disaster if it arrived any later gave me so much stress Will never use again will never recommend The only normal person that answered the phone was Katie who was helpful everyone else was a complete disaster hate your company worst thing I ever did”

Helpful Report

Posted 9 years ago

“The coveralls were described has having access pockets....they did not. Some of the pockets had been sewn in upside down, meaning no access at all.... I ordered and received the correct size (Extra Large, standard length) they were to big for my husband, but worse than that , too big for our 6'2" son!! I returned them immediately on 22nd July and as yet, 12th July, have not received my refund. Bearing in mind it also cost me £3.99 (non refundable) to return these faulty goods. NOT happy Update 19the July.......All sorted now. Thank you”

Helpful Report

Posted 9 years ago

“We waited weeks for our order and then it came not even embroidered then we waited days for the items t o be collected! Bad service!”

Helpful Report

Posted 9 years ago

“I haven't got my delivery yet - at point of purchasing I phoned to to ask if you could improve on my expected delivery of the 10th July. I was told to add my request to the comments box. I received my confirmation with the dispatch date of the 10th (i could live with that - our event started on the 10th) through the week I received proof emails, the first was wrong but the second i approved- i was then told my order would be dispatched 5 days later! I emailed to responses pretty much of "well that's what it is!" to then have an email sent with an updated dispatch confirmation of the 14th, I said i wasn't happy and i would have taken my business elsewhere had i known of the true time scale. I have purchased Corporate wear this year from Charles Thrwhitt, Durham Business Wear and yourselves, all have been embroided in the same timescale and the Polo shirts are the only items that have failed to arrive. If you can get me this order ASAP i would be very grateful Kind regards Joan”

Helpful Report

Posted 9 years ago

“Absolutely abysmal. Was guaranteed 2 day delivery before paying, but was then told that the items I ordered were actually out of stock. They were out of stock for a month in total, and I was told that a refund wasn't possible. When the order did finally arrive, they had printed the wrong logo on the back of the shirts. I had to send these back, it then took another month to have the correct order sent to us. This was still wrong, with a shirt missing, but by this point I literally couldn't be bothered to deal with these cowboys anymore. If you're at all unsure of just how bad they are, have a read of their Google reviews. Avoid like the plague.”

Helpful Report

Posted 9 years ago

“WOrkwear Express - SO496532 Ordered on 15 June and today had to contact again. Order still not processed. Cancelled the order. There is no process for ensuring orders go through. You depend on the customer to contact you. Poor service. Wont be ordering again and will advise others to follow suit.”

Helpful Report

Posted 9 years ago

“Do not use this company, very rude on the phone only received half of our order and could not tell us why after calling three times!! would not use this company ever again! still waiting for rest of our order!!!!!!!!!!”

Helpful Report

Posted 9 years ago

“Most shocking service. Im appalled by the way I had to chase my order and they failed to undo the mistake so will never use this company for anything.”

Helpful Report

Posted 9 years ago

“I ordered my usual uniform and logo and placed a note with it asking for a different colour text as the previous one was`t visible, I uploaded a photo with it showing the new colour. Shortly after, I received my order with no changes. I phoned to speak to some one about this who was extremely rude and unhelpful. The note and new photo I emailed across had conveniently been lost and I am now left with a order that is no good to me. I received no apology or offer to amend my order. Very bad customer service with an online ordering system that is not effective.”

Helpful Report

Posted 9 years ago

“Terrible service and poor sales skills, 24 hour turnaround £5 per garment! WENT ELSEWHERE!”

Helpful Report

Posted 9 years ago

“I have been really disappointed with Workwear - I was recommended them by a friend and initially was impressed with their company - ease of design, friendly staff etc. I asked for a delivery of T-shirts to promote a charity and they gave a good price. However that is where it all went wrong. My order was forgotten to be forwarded on to their art department and that is where it stayed. My T-shirts never arrived in time. My charity was let down and a chance for publicity has been lost. I rung up and asked what went wrong - they immediately offered a refund but even this was not fully given until I rung up again. It seems each department is not linking up properly with each other. A charity let down and an opportunity to raise awareness and save lives through that charity has been lost - very disappointing.”

Helpful Report

Posted 9 years ago

“DESPITE HAVING TOLD YOU TWICE WHICH LOGO WE CURRENTLY USE, YOU SENT OUR ORDER OUT WITH THE WRONG LOGO (AN OLD ONE) AND TRIED TO BLAME US FOR THE ERROR!!! EVEN THOUGH WE HAD TOLD YOUR COMPANY TWICE BEFORE THAT THE OLD LOGO SHOULD BE CANCELLED!!! WHEN YOU SEND OUT YOUR ORDER CONFIRMATION YOU SHOULD ALSO SEND A CONFIRMATION OF THE LOGO TO BE USED...I HAVE E-MAILED ELLEN FULLER AND ASKED HER TO CONTACT ME, BUT, TO DATE STILL WAITING, I CAN ASSURE YOU I WILL NOT LET THIS REST AS WE WANT A FULL REFUND AS WE ARE UNABLE TO USE THESE POLO SHIRTS.”

Helpful Report

Posted 9 years ago

“No proof sent to me. After emailing them, still no reply or phone back. 2 weeks later I called again and the proof was emailed to me 3 days later. After agreeing with what the proof the printers t shirts came out to me a week later. A 3.5 week ordeal instead of a 48 hour turnaround. No discount or apology given.”

Helpful Report

Posted 9 years ago

“Not received”

Helpful Report

Posted 9 years ago

“I am yet to receive my order after almost two weeks, I have emailed the sales team twice to enquire about what is going on and have yet to receive a reply. I work full time and am finding it difficult to be able to ring the contact number but if the team on the phones are as responsive as the team dealing with emails- I won't hold my breath! Very very poor service”

Helpful Report

Posted 9 years ago

“An express order was dispatched in the wrong sizes, despite 2 attempts to reply to emails and confirm.”

Helpful Report

Posted 9 years ago

Workwear Express is rated 4.2 based on 3,724 reviews