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The Water Filtermen Reviews

4.6 Rating 687 Reviews

90 %

of reviewers recommend The Water Filtermen

Company Reviews

4.6

Based on 687 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

429326673

Email:

damien@natureswater.ie

Location:

62-63 Anne Street, ,

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a 20” filter housing with 3/4” brass ports back in June but only recently got it out of its box to fit it. I found that it was not as described but had 1” female inlet and outlet are female and plastic rather than brass lined with the threaded part recessed slightly so that a 1” to 3/4” bush catches the plastic body before screwing only a few threads into to casing. The green plastic guide is useless as it does not sit square inside the housing. It comes without a bracket and bolts. The holes do not align with the bracket provided as an absurdly expensive extra. The supporting holes are not threaded. The only positive is the bleed screws are simpler than the push button version which can leak. Most other stuff bought from here has been reasonable quality but this housing is very poor quality. To get the filter to sit centrally and not wobble I used a short 28mm piece of copper tube pushed into the bottom of the housing otherwise it is impossible to see whether the filter is located correctly when screwing the main body into the head. I’ve now had to abandon it because of the poor quality. Order no #10012.”

Posted 6 months ago

“I have a delivery problem and have left three unanswered messages over two days”

Posted 4 years ago

“Made a purchase on the 2nd of March. 17th now still not arrived and no reply to any of my emails! Terrible service!”

Posted 4 years ago

“Dont believe the paid for 5 star reviews below (read them there actually a joke). I've order 2 filters now, none delivered. The company is fraudulent and wont answer emails or calls. Don't use them”

Posted 4 years ago

“When I tried to purchase a water filter it came up my order may not have been processed so I went through the order again and used a different card to place the order. Then when I checked my online banking 2 payments had been taken and only 1 order processed. I emailed twice about getting one payment refunded and no one has got in touch. I also ordered a screw fit filter and that wasn't what was sent. Only a push in one that leaked whenever I put it together. Very unsatisfied customer.”

Posted 4 years ago

“I paid for postage of £2.95 you never put the corrct postage on the package so I get fined £3. the tester is useless as reads the same for tap water and filterd wate and the temperature does not work. you dont rely to email about the postage very poor”

Posted 5 years ago

“Absolutely awful, about 7 hours after fitting the filter exploded leaving a big crack along the side and water pouring out across our kitchen, it’s a good job we were in! I contacted the Water Filtermen via email and over a week later haven’t had the courtesy of a response. Don’t fit one of these, buy a reputable one.”

Posted 5 years ago

“Never received the whole order. The filter doesn’t fit work properly and will damage the shower if used for a period of time. I have emailed about this but have been ignored. Disgusted with level of service.”

Posted 6 years ago

“We had a very strange and disturbing experience with The Water Filter Men. The website is professional and our order of a 3 stage under sink water filter system was delivered quickly. We ordered a system advertised on their website that came with a 5 micron sediment filter, a Carbon Block Filter and a Granular Activated Filter, but instead of the GAC we were sent a 20 micron sediment filter. We checked the manufacturer’s site and could see there were two systems; one as our original order, and one like what we received which is a slightly different (cheaper) system. Obviously, we wanted the one we had ordered and paid for as advertised, but when we contacted them by email to sort it out it was all a bit odd. We sent pictures and were polite throughout, but only received curt, argumentative replies sent from an iPhone from someone who would not ring us or get anyone technical to contact us even though we asked repeatedly. They repeatedly insisted we had a GAC when it was clear from the photos we didn’t. They had also sent us an instruction book for a different, much larger reverse osmosis system which was confusing, and when we asked clarification on what order the filters should go in we were told different orders in different emails. We asked for the matter to be escalated but were ignored, and further emails were also ignored. We have confirmed with the manufacturer that we hadn’t been sent a GAC and that a 20 micron sediment filter was not a GAC and then ordered the missing filter from another supplier. We will not use them again.”

Posted 6 years ago

“From my point of view, very poor customer service.shipping is the worst I have ever encountered.Shall never ever approach their site and don`t even think or cross my mind in buying anything from them.”

Posted 6 years ago

“Filter did not fit. Was not compatible”

Posted 6 years ago

“I have taken a sample of water from my normal supply and got reading of 150 ppm, I then took a sample with your filter connected in line and got an identical reading of 150 ppm which in mind means that your filter is not doing its job. Regards Terry brailsford”

Posted 7 years ago

“I returned the filters as they were not the correct ones I needed. After discussing the matter with the company I was advised to return them .. for the last 10 days I am still trying to discover whether the returned items have been delivered to you.. every time I ring I am told someone will phone me back with the status .. this doesn't happen .. so currently £100 out of pocket and no filters”

Posted 7 years ago

“Sadly my filters never arrived. I have emailed the company sveral times. I had one response but then, nothing. Most upsetting, especially as the money for the product has been taken from my account.”

Posted 7 years ago

“Water tastes of bleach”

Posted 7 years ago

“I placed my order on the 2nd. Nov. You advised dispatch on 3rd. Nov. For orders no 6221 6223 and6224 I have not received any delivery. Useing the email adress on your advice note I have tried to cancel and request a refund but emails have been returned as undelivered it is not my wish to post a bad review but I can see no other option. Yours Sincerly James Watters”

Posted 7 years ago

“Delivered wrong filter which I returned to uk office with explanation and request for replacement agreed by the Irish office 2weeks ago still waiting”

Posted 7 years ago

“Part ordered was not what was delivered, did not respond to email - had to phone up and they were very nonchalant about it. Sent me some port converters (more points of failure thanks!) and a roll of almost used up plumbing tape - great help.”

Posted 7 years ago

“I have purchased water filters from the Water Filter Men over the past four years and the delivery has been fast and the products have worked without any problems. This last time they sent me a 6 month unit instead of a 12 month unit that I had ordered and paid for. I wrote to them through their website - no reply. I e-mailed them using my e-mail - no reply. From the other reviews customer service appears to be non-existent. This is not good for a company and I shall most probably never order from them again unless they do con act me to sort this problem out.”

Posted 7 years ago

“I have telephoned and emailed and repeated to report that the filters I recieved were in fact the wrong ones. Twice after calling I have been assured that someone who actually has a clue will phone back and that has not happened nor do I think it will! In conclusion I guess there may not be anyone within your organisation who has a clue. There's certainly no indication that anyone knows about delivering even mediocre customer service. You appear to rely on the customer getting worn down and giving up through lack of engagement on your part. Best of luck with that shitty business model!”

Posted 7 years ago

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The Water Filtermen is rated 4.6 based on 687 reviews